Customer Service Representative

Genellia Mays

Customer Service Representative

803-***-**** *************@*****.*** Orangeburg, SC 29115 CAREER OBJECTIVE

Committed to delivering the highest quality of service to customers and stakeholders. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

SKILLS

Time Management Respectful and Compassionate Progress Documentation Attentive to People Medication and Appointment Reminders

EXPERIENCE

ATTENDANT CARE WORKER, Orangeburg, SC

Community Long Term Care, June 2019-Present

• Assessed clients' needs and developed appropriate care plans to meet those needs.

• Transported clients to appointments or other activities in a safe manner. Communicated effectively both verbally and in writing with coworkers, supervisors, family members and other stakeholders.

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• Demonstrated a commitment to providing excellent customer service while building relationships with clients. OPERATION ADMINISTRATION, Columbia, SC

FedEx Ground, December 2015-July 2022

• Implemented effective policies and procedures for tracking incoming shipments and maintaining accurate records.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Ensured that all orders were filled accurately and packaged for delivery according to company standard. OVERNIGHT STOCK ASSOCIATE, Orangeburg, SC

Wal-Mart, April 2011-April 2015

• Expertly handled difficult customer service issues in a timely manner.

• Consistently maintained a clean work area throughout the night shift.

• Accurately processed merchandise, including stocking and organizing items on shelves.

• Knowledgeably answered customer inquiries regarding store policies and procedures. RECEIVING CLERK, Orangeburg, SC

Lowe's, December 2005-January 2011

• Compiled reports on received items and updated inventory records.

• Organized storeroom, properly stocking merchandise for easy retrieval.

• Unpacked and examined incoming shipments, noting and reporting consistency, discrepancies, or damages. Efficiently unloaded trucks, sorted packages, identified shipping errors and routed parcels to their proper destinations.

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EDUCATION

Rowesville

Bethune-Bowman High, June 1989

OFFICE MANAGEMENT, Orangeburg

Orangeburg-Technical College

EARLY CHILDHOOD EDUCATION (AECE), Orangeburg, SC, US South Carolina State University

HEALTH ADMINISTRATION, Chandler, AZ

Ashford University Online

REFERENCES

References available upon request

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