ALEXANDRIA BURWELL

ad0cw6@r.postjobfree.com

414-***-****

St Mary’s Hospital for Children

Patient Service Coordinator April 2023 – Present

Collects, maintains and prepares statistical data and reports that contribute to the operation and management of the program.

Reports all patient related problems and obtain all documents to main the patient’s eligibility in the program.

Prepares Packets for internal and external distributions; and assemble materials, as required.

Performs Filing in patient clinical record as assigned.

Prepares and maintains office files, filing documentation in a timely manner.

Utilizes listening skills during presentations and meetings.

Maintains patient’s census and caseload tracking lists for billing and statistical purposes.

Performs transcription when requested.

Send and tracks necessary forms, entering patient information into the computer.

Maintains the archive room and file room. Keeps track/ logs all supplies.

Restocks all supplies for the office.

PM Pediatrics

Front Desk Representative January 2023 – April 2023

Register/ Check ins incoming patients

Collect payments and add credit cards on file

Create new profiles for new patients

Answer incoming calls and answer any questions customer may have

Maintain the front desk (no clutter)

Disinfect the front office three times a day

Maintain the end of day cleaning log

Walgreens

Administrative Assistant July 2022 – November 2022

Greet team members and corporate employees

Schedule conference rooms and put them on the calendar

Attend meetings and trainings for new information to send out

Answer incoming calls regarding complaints and send them to the DPR

Help the HCS with any event planning for new Pharmacist

Order lunch for team meetings, conferences, recruiting events

Manage the DPR calendars, have weekly meetings on any changes

Schedule 1 on 1 meetings with the DMs

Reserve flights and hotels for DPR

Send out weekly emails with metrics

Be creative with team ideas and support staff.

Sign off on timecards, approve time off and vacations

Create, Complete, and Submit Expense Report

Select Quote, Pharmacy Technician December 2021-July 2022

40 hours per week

As a Pharmacy Technician, I perform duties under the direct supervision of a pharmacist and assist in the processing, preparation, and dispensing of patient medication orders according to professional standards and practices.

Primarily responsible for accurately filling medication orders in the pharmacy and process medication returns and restock to the pharmacy in the proper location.

Prepares prescriptions for dispensing by the pharmacist by retrieving, counting, pouring, sorting, weighing, and at times mixing medication following all prescription error prevention procedures.

Verify patient information while maintaining confidentiality and compliance with regulations. Maintain patient records with strong attention to detail.

Accurately package and prepare medications for dispensing as assigned.

Perform all necessary functions on the pharmacy computer system including patient profile inquiries, debit/credit medications, pharmacy reports/fill lists, print labels, and billing inquiries.

Provide basic technical support for automated dispensing machines and other pharmacy computer systems.

Receive and check in medication/supply orders and make timely notification of products that need to be reordered, any shortages or overages and damaged product.

Ensure all expired and recalled medications are removed from inventory and stored in the appropriate secure area.

Interact in person and by phone with customers, vendors and staff in a polite and respectful manner.

Harris Teeter, Pharmacy Technician January 2020-November 2021

40 hours per week

Provided world class customer service in stores as a Pharmacy Technician and worked to satisfy every customer's needs by exceeding their expectations and making every visit an enjoyable and remarkable experience. Treated our customers and employees in an ethical, respectful manner and promote an inclusive, efficient work environment. Acted as a responsible member of the community by placing emphasis on the importance of safety and accuracy when handling patient needs.

Assisted managers and associates in providing a positive customer experience and

enhance Harris Teeter’s reputation of excellent customer service.

Entered and processed patients’ information and transactions accurately and efficiently.

Counted, measured and prepared specific products according to relevant laws, regulations, policies, procedures and ethics standards.

Supported pharmacy inventory management activities including receiving, counting, ordering and reconciling returns.

Followed the provided staging procedures appropriately.

Maintained records and reports related to pharmacy functions, volume and sales.

Performed post-fill audits to verify that prescription information matches computer records.

Understood and followed guidelines regarding registers, payment and transactions.

Properly inspected any equipment within the pharmacy and notify appropriate department manager of any necessary repairs.

Adhered to safety programs and report all illegal activity, including robbery, theft or fraud.

Performed administrative duties, inventory, stocking, dispensing, reporting and sales.

Assisted in maintaining a clean, organized department, including but not limited to the pharmacy, register, refrigerators and blood pressure machine areas.

Atrium Health Hospital January 2020-July 2021

20 hours per week

Assisted in maintaining a safe environment and always remained with the patient to ensure on-going observation and alerted the nurse if a patient-care need would arise. Performed all duties in a safe manner and functioned under the supervision of the Registered Nurse on Duty.

Always maintained a direct line of sight with patient, including while family and/or visitors were in the room. Accompanied patient and ensured patient safety during transportation, testing, and procedures occurring away from the patient's normal environment.

Created a safe, risk-free patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention. Performed a room assessment regularly and after any visitations.

Monitored the patient's physical and emotional condition and reported any changes in status promptly while maintaining a direct line of sight of the patient.

Intervened as needed to prevent patient from harming self or others. Alerted staff for immediate assistance for escalating incidents.

Created clear and accurate documentation on patient status and activity during my shift.

Demonstrated knowledge and respect of patient rights to privacy and protection of patient confidentiality.

Froedtert Hospital, Pharmacy Technician January 2019- November 2019

40 hours per week

Followed established policies and procedures, under the direct supervision of a pharmacist as I prepared and distributed medication. Functioned within the guidelines of the Wisconsin Statutes and Administrative Code - Pharmacy Examining Board - Pharmacy Practice Sections.

Assisted the pharmacist in preparation of medications for patients within an inpatient and/or outpatient service area.

Accepted new prescription orders from a prescriber or a prescriber's agent.

Delivered medication to patient utilizing appropriate red, blue or green cart.

Prepared and affixed labels; stocked prescription drugs and retrieved drugs from inventory locations; counted and poured into containers prior to dispensing by a pharmacist.

Sought out expired medications and removed from Pyxis.

Selected correct medications from carousels and proceeded through the tech-check-tech process.

Answered telephone calls from nursing staff, pharmacists and doctors concerning orders for medication.

Education

High School Graduate June 2012 Lakewood High School, St. Petersburg, FL

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