Start Up Management Professional

Melissa L. Ihnen

Pasco, WA ***** 509-***-**** **********@*****.*** linkedin.com/in/melissaihnen

TALENT ACQUISITION & RECRUITMENT MANAGEMENT PROFESSIONAL

Operations Coordinator Human Resource Management Onboarding & Consulting

Versatile and talent-focused professional with substantial experience leading all facets of talent search and acquisition, recruitment, HR management, and customer engagement across top-notch organizations to meet and exceed requirements in most challenging situations with unequaled success. Demonstrated ability to manage and lead projects while staying within time and budgetary constraints. Successful track record of organizing, planning, and facilitating all Learning and Development programs on campus and remotely for staff and employee professional improvement. Forward-thinking leader: excel at liaising with all levels of organization and leading teams to exceed overall expectations. Self-starter with innate capacity to learn new procedures and adapt to ever-changing demands of the recruitment industry.

TECHNICAL SKILLS: HubSpot Salesforce 15five Slack Trello NeoGov Ultipro Greenhouse Google Suite Zoom Microsoft Office Microsoft Teams Career Builder Employee Services Goodhire E-Verify Indeed ZipRecruiter LinkedIn Facebook/IG

Leveraging strong analytical, consultation, and talent development skills to obtain HR department objectives.

AREAS OF EXPERTISE

Talent Acquisition Operations

Staff Training / Mentoring

Relationship Building

Key Client Management

Team Leadership & Development

Key Outlook Account Management

Continuous Process Improvement

Strategy Development & Execution

Administrative Operations

Personnel Satisfaction

Cross-Functional Collaboration

Learning & Development Programs

EDUCATION

Bachelor of Science, Business - Human Resource Management (2022)

Western Governors University Salt Lake City, UT

Associates of Arts & Science (2017)

Columbia Basin College Pasco, WA

PROFESSIONAL EXPERIENCE

Kokua Education East Coast Region, Remote 2021 – Present

Kokua Education is more than a teacher placement service that connects the community to meaningful substitute teaching opportunities within the current city.

Talent Acquisition Lead

Promoted from Coordinator to Specialist to Lead in 1yr

Steer optimal management to oversee several HR-related tasks while supporting recruitment teams, such as job posting, eligible candidate searching, applicant tracking, and interview scheduling. Facilitate Tenured Guest Teachers by conducting professional development sessions to improve performance rate.

Prepared precise documentation of production data/information concisely in alignment with proper GDPs.

Scheduled all First Assignment phone call appointments for New Hire Guest Teachers, prepare to join classroom.

Monitored and recorded comprehensive data in Google docs, Excel, Greenhouse Recruitment, Google Calendar, Goodhire Background checks, Paylocity, and outlook.

Performed background check audit to evaluate attainment of organizational set goals in compliance with various state/regional employment rules and regulations.

Maintained organizational budget while identifying best values by analyzing 25 diverse corporates, package options, and prices in adherence to regional rules and regulations.

Acted as key liaison for applicants and clients to represent brand using excellent customer service and interpersonal abilities.

Ensured efficient accomplishment of all individuals in the classroom's First Assignment while managing overall onboarding items.

Reduced unnecessary emails in Inbox and highlighted most important emails at top by overseeing three Outlook accounts, including NYC recruitment, personal, and Philly recruitment.

Administered several functions, such as sending reminders to complete orientation items, daily text check-ins with candidates, launching and completing Paylocity and Greenhouse tasks, and analyzing background and vaccination status.

Source, review, schedule and deliver 30+ Guest Teacher interviews weekly.

Exceeded goals and metrics from App to Hire of 3 days, 95% Fill rates and Utilization.

Act as Talent Lead to train, implement process improvements, and manage 3 Talent Specialists.

Columbia Basin Racquet Club Richland, WA 2015 – Present

CBRC Health & Wellness Clinic is the Tri-Cities’ premier health and wellness clinic. It has a full menu of athletic, group exercise, and personal fitness training programs that make CBRC Health & Wellness Clinic a great place.

Group Fitness Instructor – Part-time

Provide excellent training to new members, assist with form, position, and equipment needs/malfunctions, and resolve queries to meet and exceed personnel satisfaction.

Ensured personnel safety during training sessions and aided members in reaching individual goals.

Leveraged excellent knowledge to maintain strong work ethics using interpersonal communication skills and delivered required instruction in sessions by learning and preparing choreography material.

Served as a great role model for members and colleagues while assisting Bodypump team in launch events, subbing courses, and continued educational training.

Supported team members in training and building strength and lean muscle by conducting enthusiastic and motivating weightlifting classes with fun and exciting workout experience.

Columbia Basin College Pasco, WA 2019 – 2021

Columbia Basin College (CBC) serves over 11,000 students annually in various undergraduate offerings, from certificates to associate degrees and bachelor's degrees in applied science. Their bachelor's degrees are in response to the needs of the community.

Human Resource Consultant 1, Remote (2021 – 2021)

Served as key leader/presenter and offered assistance overseeing general orientation and recruitment programs. Prepared and updated recruitment documents and scheduled meet-ups for employee onboarding while completing HR-related operations. Led and initiated I9 audit-SHRM to review all employee files while creating a system of checks and balances and ensuring new I9 forms validity and compliance with federal law. Organized professional development training for internal and external customers regarding anti-sexual harassment, ethics, resume writing, Zoom etiquette, introduction to teaching, and relationship-building training.

Carried out student-centered approach to deliver client services in all aspects of performance and communication.

Contributed to the recruitment process, including conducting candidate searches, monitoring applications, scheduling interviews, and offering appointment letters.

Identified, planned, and incorporated effective interventions to coordinate with students and employees in COVID situations by holding drive-thru events.

Analyzed and reviewed old files of 600-800 existing employees to remove errors and replace I9 form in accordance with set federal standards and guidelines.

Delivered excellent customer service to all Columbia Basin College employees, new hires, faculty members, students, and future job applicants by providing accurate information.

Hosted all Teaching and Learning days and conducted virtual events on Zoom and physical workshops for newly hired guest teachers, candidate keynotes speakers, and external educationists/instructors.

HR Clerk (2019 – 2019)

Managed several administrative tasks, including answering phone lines, directing phone calls, and handling HR Clerk emails to enhance performance improvement. Controlled data entry and maintenance, such as updating spreadsheets of emails, phone numbers, titles, employee positions, and education to update records for future use.

Engaged with management and applicants, ensuring optimal satisfaction with delivered services while meeting staffing needs.

Facilitated supervisors by handling all card transactions and assembling monthly receipts/statements to mitigate discrepancies.

Supported search committee to identify eligible applicants, assisted in stocking conference rooms, and prepared candidates for interviews while executing various key administration duties.

Assisted HR personnel with multiple operations related to preparing job advertisements, coordinating application processing, separating old employee files, and preparing monthly annual assessment forms for supervisors to fill.

ADDITIONAL EXPERIENCE

Group Fitness Instructor – Part-time Kia Ora Fitness, Kennewick, WA

Reception/Nurse Assistant - Full time Internal Medicine Associates of Richland Richland, WA

CERTIFICATION

SHRM Certification (Current) CBC for course Advanced Excel & Spreadsheets

COMPETENCIES & ADDITIONAL SKILLS

Applicant Tracking Systems

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