SALES ENABLEMENT MANAGER COMMUNICATIONS MANAGER TRAINING COACH SALES TRAINER SALES SUPERVISOR

PROFESSIONAL SUMMARY

Professional Trainer with over 18 years of facilitating corporate training sessions, creating training curricula, progressive training management and supervisory experiences, and successfully utilizing various learning modalities to achieve corporate goals. Proven record of demonstrating versatility and adaptability in a complex industry. Success in training methodology using the ADDIE Model, tracing evaluation, editing, and revising sales content for the highest level of sales performance. A demonstrated commitment to continuous educational and professional development with capabilities in:

Call Center Management

Classroom Management

ADDIE MODEL

Performance Improvement

Curriculum Design

Leadership Training

Learning Management System

Sales Coaching

Microsoft Office Suite

Training Methodologies

Salesforce

Sales Management

TECHNICAL SKILLS AND EXPERTISE

Web Ex and Skype Technology

SharePoint

Microsoft Teams

Process Documentation

Microsoft Office Suite

Professional Highlights

Accomplished in various professional training methodologies, i.e., Online Training, Mentoring and Apprentices

Coached and trained shift supervisors and department leaders continuously.

Created an Onboarding Global Sales course for new hires.

Achieved the Achieve Global Certification- Leadership Training. (2007)

Professional Experience

ConnectWise, Tampa, FL (REMOTE- Detroit, MI)

Communications Manager (June 2022 –OCT 2023)

Primary responsibility was to create sales documents and organize training for the Global Sales teams, create and maintain Onboarding plans for all sales teams, ensure all new hires have proper access to all systems, create training schedules for all sales new hire employees, update and publish documents in SharePoint, create product launch announcements for all Global Sales teams.

Key Accomplishments:

Created Onboarding plans for all Global sales teams within the organization.

Edited and revised sales product content to guarantee the highest quality of writing.

Assigned trainers for technical and systems training sessions to various Global Sales teams.

UNITED WHOLESALE MORTGAGE - Pontiac, MI

Training Coach (FEB 2021 –June 2022)

Primary responsibility was designing and delivering training to Trainers, providing one-on-one coaching for Trainers and Instructional Designers, evaluating training materials, modeling, and teaching facilitator skills using effective classroom management.

Key Accomplishments:

Created Training Courses used in the Training Ci Monthly Calendar.

Observed, coached, and evaluated trainers to be excellent facilitators.

Blue Cross Blue Shield – Detroit, MI

Operations Trainer (Aug 2019 – Feb 2021)

With the goal to support Blue Cross Blue Shield and organizational initiatives and enhance training experiences, provided corporate training for In-House employees and external employees for the corporate vendors to support the Operations Department.

KEY ACCOMPLISHMENTS

oCreated and conducted a Master Coach training class to provide professional facilitation tips and techniques to improve the presentation experience.

oFacilitated training classes in remote facilities throughout the United States.

CHARTER COMMUNICATIONS/SPECTRUM-TAMPA, FL

Sales Trainer/Coach (Feb 2013 – Mar 2019)

Developed, scheduled, and facilitated training programs within the operational budget for the Direct Sales and Sales Support teams. Facilitated a variety of training methods, including classroom instruction and technology-based learning.

Demonstrates an expert level of product knowledge while facilitating product and ICOMS/CRM/CSG training for newly hired Sales Support Representatives.

Provided consultative performance improvement coaching for the Sales Support teams.

Developed performance development plans and guided associates to successful outcomes, leading to employment retention.

Utilized the LMS application to track training outcomes.

Key Accomplishments:

oSuccessfully trained over eight hundred Direct Sales Representatives in all markets: Central Florida, Alabama, Michigan, and Indiana.

oConsistently exceeded training expectations with 94% associate retention after 30-60-90-day evaluations.

Direct Sales Trainer (Dec 2005 – Jan 2013)

With a goal to actively and consistently support organizational efforts to simplify and enhance the training experience provide hands-on training of the day-to-day activities expected of newly hired Direct Sales Representatives. Managed staffing, scheduling, and training within the allotted department budget.

Key Accomplishments:

oEstablished effective coaching/mentoring relationships with staff, leading representatives to exceed sales goals by 20%.

oCreated the Direct Sales Curriculum for the Home Security Sales Training.

Sales/Customer Service Supervisor (Oct 2001 – Nov 2005)

Managed a team of up to forty-six customer service representatives who processed inbound and outbound call activities; created a positive, collaborative work environment by motivating and inspiring associates to create and achieve goals. Specific duties and responsibilities include:

Recruited, interviewed, and hired new Inside Sales Representatives.

Facilitated classroom training sessions for new hires.

Key Accomplishments:

oConsistently exceeded quarterly and annual sales goals.

oAchieved the lowest annual attrition rate in the Southeast Region (2003 – 2004).

Education and Professional Certifications

Ball State University Muncie, Indiana

Master of Science Communication Information Science

South Carolina State University Orangeburg, South Carolina

Bachelor of Science Merchandising/Marketing

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