Melody Kazarian

Austin, TX

ad0cvu@r.postjobfree.com

+1-504-***-****

Authorized to work in the US for any employer

Work Experience

Travel Agent

Independent Contractor/Consultant - San Antonio, TX March 2022 to Present

• Plan and sell transportations, accommodations, insurance and other travel services

• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations

• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers

• Book transportation, make hotel reservations and collect payment/fees

• Use promotional techniques and prepare promotional materials to sell itinerary tour packages

• Deal with occurring travel problems, complaints or refunds

• Attend travel seminars to remain updated with tourism trends

• Enter data into our software and maintain client files

• Network with tour operators

• Maintain statistical and financial records

• Meet profit and sales targets

Notary Public Signing Agent

Independent Contractor - Boerne, TX

March 2021 to Present

Provide mobile notary public services.

Merchant Services Representative

CardConnect

January 2020 to September 2022

• Communicate with customers via email and phone

• Educate customers on best practices and the use of their systems

• Assist customers in understanding and filling out merchant processing applications

• Maintain an accurate record of accounts held by merchants to use and distribute that information as required

• Assist customers in their pursuit to achieve compliance with security frameworks such as PCI-DSS and any of the various PII frameworks

• Remotely install, configure, and troubleshoot custom payment application, payment terminals, network equipment, network security software

• Accurately enter merchant account configuration

• Use backend systems to properly provision and monitor equipment and services for customers

Logistics and Coordination Manager/HR Manager

Hewlett Packard Enterprise

December 2016 to December 2019

Trained all new hires in proper processes, procedures, and policies.

• Created database in Access to monitor attendance and track agent coachings.

• Created program in Excel to track and generate reports in regard to productivity and performance of the agents.

• Ensured that the customer, engineer and appropriate parts are available within the Service Level Agreement.

• Demonstrated ability to verbally communicate information and updates in an effective manner with a diverse set of customers and apply independent judgment in a wide variety of situations.

• Provided direction, focus, and task objectives to agents based on priority and customer service level agreements.

• Provided support to Team Leads, Quality Leads, and all staff.

• Served as escalation resource for research and resolution of all escalated issues during flexible working shift.

Shift Supervisor

Lifetime Fitness

September 2015 to December 2016

Act as daily shift leader and provide high level customer service and team support.

• Help support and drive success in the Café by increasing revenue growth.

• Market and advertise new dietary products, recipes, and regimens.

• Quality check dishes before orders are delivered to guests. Office Manager/HR Generalist

Vector Marketing

August 2013 to September 2015

Hired, coached, developed, and trained incoming receptionists and call center representatives.

• Interviewed and hired sales representatives and call center agents.

• Supervised, delegated, and distributed tasks to employees.

• Ordered and distributed office supplies while adhering to a fixed office budget.

• Signed off on financial documents and internal and external invoices.

• Managed payroll and bookkeeping.

• Acting as the point of contact between the CEO and internal and external contacts. Call Center Supervisor/Trainer

TeenMania – Garden Valley, TX

August 2012 to August 2013

• Providing leadership, management, and guidance to all Call Center staff.

• Conducting staff performance reviews.

• Handling customer complaints.

• Ensuring high quality and accuracy of work from call center staff.

• Putting together daily performance reports for senior managers.

• Liaising with the Call Center management team to monitor the effectiveness of service policies and practices.

• Troubleshooting any operational problems.

• Tracking the number of inbound calls.

Education

Associate in Business Management

Northwest Vista College

August 2017 to Present

Skills

Applicant Tracking System Offer Letters Human Resources Information System Employee Relations Talent Management Employee Grievances Labor Relations Human Resources Management Employment Law Workforce Planning Succession Planning HR Policies & Procedures New Hire Orientation HR Systems Certified Employee Benefit Specialist Certified Safety Professional Certified Payroll Professional Professional in Human Resources Certified Compensation Professional OSHA 30 Credentialing New Hire Training Workforce Management Safety Auditing Auditing Policy Development Policy Implementation Account Reconciliation Accounts Payable/Receivable Account Management Payroll Management Discretion Listening Financial Analysis Financial Reporting Event Planning Salary Negotiation Contract Negotiation Negotiation Dispute Resolution Complaint Resolution Conflict Resolution Problem Solving Call Center Management Claims Management Management Development Process Development Organizational Development Curriculum Development Staff Development Leadership Development Program Development Tax Planning Payroll Collective Bargaining Reconciliations General Ledger Reconciliation Open Enrollment Workforce Development Spreadsheets Microsoft Excel Microsoft Office 365 Recordkeeping Discharge Planning Purchasing Quality Control Quality Assurance Leadership HR Leadership Onboarding Background Checks Employee Investigations Investigation Workplace Investigations Statistics Liaison HR Compliance Safety Compliance Legal Compliance Strategic Planning Reporting Documentation Accounting Budgeting Budget Management Budget Planning Teaching Team Management Team Building Teamwork Training and Development I-9 Forms Performance Reviews Performance Evaluation Performance Improvement Performance Management Initiative Verbal Communication Time Management Punctual Communication Skills Delegating Project Planning Conflict Resolution Critical Thinking Analytical skills Employee Training Designing Systems Administration Business Processes Prioritizing Collaboration Organization Procurement Project Management Scheduling Budget Forecasting Business Administration Proposals Consulting Billing Collections Decision Making Computer Skills Staff Supervision Strategy Development Supply Chain Employee Sourcing Process Improvement Client Relations Writing Skills Organization Presentation Healthcare Management Customer Service Operations Inventory Control Logistics Salesforce Leadership Training Call Center Management Front End Travel Planning Travel Agent 3PL Microsoft Outlook Microsoft PowerPoint Senior Professional in Human Resources Word Processing Resource Management Data Analytics Problem Resolution Customer Satisfaction Written Communication Flexibility Expense Reports Corrective Actions & Preventative Actions Invoicing Business Intelligence Interpersonal Skills Continuous Improvement Interviewing Coaching Driving Distribution Diversity & Inclusion Goal Oriented Microsoft SharePoint Benefits Administration Firing Safety Training File Management Education Experience Employee Recognition HR Policies & Procedures Information Technology Windows Data Analysis HR Policies E-Verify Finance Product & Engineering Operations Mentoring Salary Administration Public Speaking Presenting Customer Relations Management Prospecting Investment Management Microsoft Word Business Strategy Fair Labor Standards Act Counseling Employee Engagement Acquisitions Talent Acquisition Job Analysis Human Resource Management Networking Talent Development Learning Management System LMS General Office Duties Office Work Business Correspondence Correspondence Strategic Sourcing Contract Management Staffing Root Cause Analysis Root Cause Relationship Management Program Management Customer Relationship Management Cost Reduction

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