JANET CHARLTON RESUME

JANETCHARLTON

ad0cv7@r.postjobfree.com cell: 702-***-**** Henderson, NV

Sales & Marketing Skills

Dealer distribution, manufacturer’s program development and implementation

Innovative strategic planning and new business development

Exemplary customer service, problem resolution resulting in customer satisfaction and retention

Development of original marketing materials and website monitoring

Creative utilization of existing sales collateral for entertaining presentations

Created and managed Social Media accounts – Facebook and Houzz

Networking through professional organizations, planned and hosted events Management

Territory management for business development and account retention

Organizational and time management skills to achieve operational and financial goals

Project management, multiple projects simultaneously

Problem resolution for operational efficiencies, customer service issues and team building

Payroll and budget management, P & L accountability, and revenue production

Personnel supervision, training and motivation – direct employees and client design and sales staffs Presentation & Event Planning

Bi-Annual Furniture Market WMC, Las Vegas, Trade Shows, Table Top Expos and Special Events

Product and program presentations to architects & designers, principals, executives, sales and design staffs and end-users Technology

Internet Research Social Media, Instagram, Facebook, ZOOM, Microsoft Team, Slack, Microsoft Office Suite, Cad-GIZA, Lotus Freelance Graphics, QuickBooks, Eclipse, SAGE, Five9, Lead Perfection (CRM), SalesForce and Proprietary Software RETAIL AND WHOLESALE SHOWROOM MANAGEMENT

Showroom Manager

European Bath\Kitchen\Tile & Stone (Las Vegas, NV) a HAJOCA Company, Kohler Preferred Dealer

(11-10 to 11-11) high –end kitchen and bath plumbing fixtures and tile, stone showroom

Sales, Marketing, Advertising, Operations Management, P & L Accountability and Personnel Management

Customer service and problem resolution RESULT: Customer Satisfaction while protecting company profits. Showroom Manager

AMBELLA Home Collection (Las Vegas Design Center, World Market Center / International Market Center, Las Vegas, NV)

(6-05 to 9-10) for import, residential furniture manufacturer selling to the trade only (5000 sq. ft showroom)

(Lease not renewed – Las Vegas showroom closed. Received a three-month severance package.)

Developed from Start-Up to Multi-Million-Dollar Business Unit

Solely responsible for sales, customer service, administration, merchandising and operations management

EVENTS: In addition to monthly networking events, organized and managed semi-annual furniture market events

Western Region: Directed & collaborated with Field Representatives to optimize customer sales & service levels. Lion’s share of client interaction by phone sales/service. Home Office Category Manager

Robb & Stucky FURNITURE AND DESIGN STUDIO (Plano, TX)

(8-18-01 to 5-2-03) for Robb & Stucky’s upscale 115,000 sq ft retail showroom (Relocated to West Coast)

Directed, trained and motivated sales/design staff of 42 to increase category revenue 28%

Custom furniture design and specifications, inventory and merchandising management

Resolution of customer service issues

Collaborated with Marketing Director – marketing materials creation and in-store events. JANET CHARLTON RESUME

COMMERCIAL INTERIORS INDUSTRY:

Business Development, Strategic Planning, Marketing

Exemplary Customer Service

Account Management for Client Retention

Project Management, Multiple Projects Simultaneously

Training and Motivation of Sales and Design Staffs

Presentations to Large and Small Groups

Effective Communication Skills, both Verbal and Written

Budget and Expense Management

Market Manager: Guilford of Maine, Dallas TX – (10-99 to 2-01) Multi State Territory (TX, OK, LA, AR) (Remote)

Industry Leading Textile Manufacturer – grew business in nine out of Top 10 Monitored Manufacturer and Corporate Accounts, three more than 50% revenue growth. Rebuilt territory that was under-served for the previous two years. Client Base of five hundred; Exceeded quota of $1,75M. District Manager: American Seating, Dallas TX – (7-98 to 7-99) North Texas Territory (Hybrid – Showroom & Remote)

Improved faltering dealer relationships and presence in Architectural & Design Community and Federal Government for Office and Laboratory Furniture ($1.2M) client companies included Quest Diagnostics, ALCON Laboratories and US Army Corps of Engineers. Government Specialist BKM Total Office of TEXAS, Dallas, TX – (4/97 to 7/98) Dallas/Ft Worth, TX Territory

Ranked seventh in the United States for Steelcase Manufacturer GSA Sales, the Dallas/FT Worth Market had a demographic ranking of 10th. Team Leader with focus on re-establishing client relationships that were in decline due to weak dealership sales and service levels. Partnered with Steelcase Regional Market Manager for GSA sales, increasing market share and revenue growth to $1.85M. ADDITIONAL OUTSIDE SALES WORK HISTORY:

Senior Account Executive – Nevada Territory

GO HOME, Ltd, designer and importer of accessories, lighting and furniture for To-The-Trade sales. WMC – C372

(7-17 o 3-18) responsible for sales and territory development, State of Nevada – Corporate Downsizing of Staff

Sourced and targeted Client Companies such as Retail Stores, Interior Designers, Home Builders and Hospitality

Hybrid – WMC Showroom C372: Appointments at WMC and set up and worked Semi-annual Markets

On Site product presentations to retailer principals and design/architectural firms Business Development and Marketing

Janet Charlton representing…

(1-12 to 7-17) B2B, B2C

AG INTERIOR DESIGNS – consumer and trade custom upholstery fabrication, re-upholstery, draperies & solar shades DESIGNER SHOWCASE - window treatment specialty company for consumers, interior designers, & custom home builders KASSIE SMITH LIFESTYLE GROUP (Hospitality Furniture Line Launch - Kassie Smith Collection) TAKEFORM ARCHITECTURAL GROUP (interior/exterior signage) sales and project management of client signage graphics EDUCATION:

University of Oklahoma – Norman, OK… studied Accounting and Computer Programming Certified Manufacturer Training

STEELCASE: Workplace Performance, Government Sales 101

XEROX: Professional Selling Skills

FedMARKET: Winning Government Business

Guilford of Maine: Textiles Fundamentals 101, Trained in four company mills in MAINE & MASSACHUSETTS

Sherle Wagner: High end, Artisan Product Training in New York, New York; Factory Tour in Fall River, MA

Steelcase, Stow Davis, Harpers, Kimball, KNOLL (and other industry leading commercial manufacturers)

SCHONBEK Worldwide Lighting (SWAROVSKI), Ambella Home Collection, Wesley Hall, Isabella Collection PROFESSIONAL ORGANIZATIONS:

American Institute of Architects (AIA)

Membership Committee, Service Commendation Award

Construction Specifiers Institute

Program Committee

Interior Design Society – Las Vegas

Membership Chair (2014-2016)

WithIt (Professional Women in Home Furnishings)

Nevada Membership Liaison – Las Vegas

NEWH (The Hospitality Industry Network Las Vegas) Member

Southern Nevada Home Builders Association

Program Committee; Sales & Marketing Committee

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