PROFESSIONAL SUMMARY

Accomplished District Manager experienced in directing sales,

staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Performance-oriented Sales Leader offering exceptional record of achievement over 20 + -years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

WORK HISTORY

District Manager, 08/2005 - 09/2021

G&M Oil Inc., Huntington Beach, California

Contracts Administrator, 03/1999 - 10/2003

Ready Link Health Care, Cathedral City, CA

Temecula, CA 92592

760-***-****

ad0cv4@r.postjobfree.com

SKILLS

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HIEDI ROBINSON

Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.

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Visited my 20 stations, verifying safety standards where executed, stores where following the Extra mile procedures and schematics, making sure all 200 + employees where in compliance with all G&M standards of training.

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Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

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Led targeted training programs to educate staff on product benefits and service capabilities.

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• Modeled best practices for sales and customer service. Built positive and productive relationships with store and field leadership.

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Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.

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Monitored incoming contracts and worked with hospitals administrator to negotiate per diem shifts for our nurses clientele.

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• Staff Recruiting

• Marketing Campaigns

• Sales

• Budgeting

• Scheduling

• Inventory Control

• Staff Development

• Staff Management

• Business Operations

• Employee Training

• Financial Reporting

• Store Operations

• Quality Management

• Store Management

• Key Performance Indicators (KPIs)

• Food Safety

• Consulting

Customer Service Representative, 11/1993 - 05/1999 Robinsons May, Palm Desert, CA

EDUCATION

Basic Education, 08/1992

Palm Springs High School - Palm Springs, CA

Business And Financial Certification, Business And Financial Training, 09/1992

Regional Occupational Program - Cathedral City, CA Coordinated changes to agreement which might occur during contract lifetime.

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Implemented improvements to contract generation process to increase efficiency.

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Provided administrative support for nurses during job placement in our contracted hospitals.

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Identified skills from nurses for proper placement in area of training and experience level.

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Provided primary customer support in regards to Franchise credit card billing, charge backs, and inquiries.

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Processed registers for both women's, and men's home decor store with consistent of 60 registers. Balanced sales, cash totals, and credit card sales and processed for the bank.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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• Answered constant flow of customer calls with minimal wait times. Assisted with all ticket master sales for event and concerts, Helping to locate seating for purchases.

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Assisted the Operations manager on special assignments and required daily store inspection logs.

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• Did customer gift wrapping all year long.

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