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State of Tennessee-Human Rights Commission- Nashville, TN September 2012 – April 2020

Administrative Assistant II/Tile VI Compliance Review Coordinator

Approve Time and Labor for all branch locations, Chattanooga, Memphis, Knoxville and Nashville

Identified discrpicerices with payable time and exceptions

Evaluate Workers Compensations claims for staff members

Training Coordinator for all 48 State Agencies Title VI Coordinators

Manage Separations, Retirements, Performance Management, FMLA, American Disability Act (ADA)

Managed payroll processing duties consistently meeting all deadlines.

Oversee employee onboarding materials and documentation on benefits, compensation, terms of employment, and company work culture

Determine jurisdiction of complaints and assigning them to appropriate agency

Monitor’s complaint referral and Intake process

Process discrimination inquires and complaints received from public

Perform complaint case management data into program database

Monitor’s status of external investigations

Establishes and maintains working relationship with 48 Title VI Coordinators at State Agencies and State Universities

Prepare monthly division report

Providing technical assistance to 48 State Agencies Title VI Coordinators and their subrecipients

Assist with Customer service desk in providing quality customer service and promptly response to Walk-in complainants

Investigate Title VI, EEOC and Housing Complaints.

Audit all 48 State Agencies Implementations Plans and oversee Federal Funding to all State Agencies State of Tennessee-Department of Labor and Workforce Development – Nashville, TN July 2008-September 2012

Administrative Assistant II/Unemployment Specialist 2

Review records and reports for completeness, accuracy, and conformance to established Federal regulations, state laws, and departmental policies and procedures.

Researches and reviews client eligibility and/or liability applications, records, reports and other related materials.

Ensures that determinations of benefit entitlements and employer liabilities are done in accordance with Federal and State law and policy.

Analyzes and reviews changes in the law in order to educate staff.

Verifies reports and/or claims for completeness and accuracy.

Reviews employer’s requests such as non-charge, tax, and benefit charge

Grants or denies the request for benefit entitlements

Identifies problem areas that need clarification

Evaluating Information to Determine Compliance with Standards

Oversees the electronic reporting of program performance data to the Federal government

Makes recommendations to staff for improvements in efficiency and conformance to program guidelines and pertinent employment security laws, rules, and regulations.

Reviews files for inaccuracies such as overpayments and bankruptcies.

Reviews reports to determine if charges have been correctly assessed or if wages and taxes are accurate. State of Tennessee-Printing and Media Services–Nashville, TN December 2004 – July 2008

Administrative Assistant II/Office Manager

Provide quality customer service and promptly respond to request to customers JENNELL RIDDLE PAGE 3

Edison

Audited, balanced, and corrected payroll documents, payroll time records, and related reports for the department

Maintain payroll registers, salary increases, and generated payroll reports

Prioritize my work and initiated, planned, and coordinated assignments ranging from routine to complex

Respond quickly to employee requests by identifying and resolving issues

Invoices and track (MTA) WeGo Transit program for state employees State of Tennessee-TRICOR–Nashville, TN December 2004 – July 2008 Administrative Assistant /Human Resources Specialist

Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping

Managed payroll processing duties consistently meeting all deadlines.

Prepared new employee files and structured current employee files.

Human resources, controlling resume flow within applicant tracking system.

Evaluated internal systems and prepared training initiatives to mitigate ongoing problems for the hiring process.

Liaised between employees and senior leadership to address inquires, complete contract processing and foster problem resolution.

Cultivated and maintained relationships and ongoing communication with potential job candidates.

Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post- interview assessments.

State of Tennessee-Department of Commerce and Insurance–Nashville, TN September 2002 – December 2003

Licensing Technician/Licensing Specialist

Extract information from registrations, applications and executed contracts, contract

Information and action memoranda. Inputting relevant contract data into the Department information system.

Manage information requests received by the Department that may be made by telephone, letter, email, or in-person visits to the office.

Schedule conferences and meetings.

Edit and formatting draft correspondence

Served as travel coordinator for the department.

Process Mode of Operation Changes for Companies approval and denials (LLC,INC, etc)

Review Financial statement and approve or denial for renewal of Contractor’s License

Process renewal of license for contractors

National Bank of Commerce August 2001 – August 2002 Head Finance Advisor

Researched the value of customer's bonds and clearly communicated their worth; customer was pleasantly surprised and cashed in the bonds.

Gained a reputation for proactive customer service; called before CD's were due and earned many customer appreciations comments.

Proactively contacted customers impacted by compromised Debit Cards through Target; resulting in zero losses by our customers.

Recognized the potential negative impact of an outdated "Do No Open Account List"; requested the project and updated the list to minimize losses.

Performed general teller duties, as needed, including handling cash, balancing drawer and petty cash in both drive thru and teller line.

Maintained proper cash limits, cashed checks, accepted deposits, processed withdrawals, issued/redeemed bonds and sold official instruments.

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Consistently provided excellent customer service by building relationships and enthusiastically assisting customers.

Train teller line associates on banking procedures to ensure consistency within the Branch.

Identified sales referral opportunities and participated in product sales campaigns. Chapter 13 Trustee Office – August 1993 – August 2001 Chapter 13 Trustee Office/ Bankruptcy Analyst

Maintained internal case status on all open Chapter 13 cases

Primary liaised between the research unit and management for reporting purposes through the legal department

Provided guidance and professional expertise to senior management to ensure accurate interpretation and implementation of policies, procedures and contractual requirements

Execute Chapter 13 filed proof of claims, reviewed Chapter 13 petitions and filed motions to void liens, process Agreed Orders and Motions to Set Aside Dismissals, Motions to incur Credit and bonded for 2 million dollars

Supported projects geared at centralizing and standardizing functions, streamlining processes, analyzing and tracking metrics to assess overall performance and efficiency

Coordinated quality functions by implementing tools to maximize time efficiency and productivity Skills

Advanced proficiency in the following web-based applications, and databases- WebEx, Teams, Adobe Acrobat Pro, Outlook, Office 365, ERP-Edison, Pulse Secure, and Cisco Jabber, SAP, FileHold, Dayforce, TIPS, Workday, HireRight, E-Verfity, Microsoft Office, Word, PowerPoint, Excel and the Internet

Education/Courses/Certifications

Courses completed at Jackson State University and Motlow Community College LinkedIn Courses/Certification Completed:

Learn Emotional Intelligence – the Key Determiner of Success, Thrive at Work from Anywhere, Developing Executive Presence, Diversity Recruiting, HR as a Business Partner, Human Resources Foundations, Interpersonal Communication, Mastering Self Leadership, Managing your Emotional Response to Workplace Stress, Speaking Up At Work, The Deadline Effect, Balancing Work and Life, and Diversity, Inclusion, and Belonging, The Three Pillars of Effective Communication, Supporting Workers with Disabilities, Unconscious Bias, Fair and Effective Interviewing for Diversity and Inclusion, Human Resources Payroll, Notary Republic

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