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Customer Service Operations Manager

Location:
Lewisburg, TN
Posted:
October 13, 2023

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Resume:

Jennie Dobbyn

Lewisburg, TN *****

ad0csl@r.postjobfree.com

+1-256-***-****

I am a hard working individual with experience in retail for about 14 years. I have worked as operations manager,

assistant manager, lead sales and lead processing. I also have experience as a cashier, customer service expert,and home

expert. I have more than a year in manufacturing. I've done quality and packing for manufacturing. Currently I am a machine operator.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Machine Operator

Multimatic Tennessee - Structures and Suspension - Lewisburg, TN January 2022 to Present

• Worked on assembly line for years

• Maintained plant safety by following PPE rules and regulations

• Managed transmission orders and made adjustments, as needed

• Trained in GMPs

• Effectively collaborated with team leads

• Safely maintained activity logs

• Performed quality checks

• Safely monitored equipment

• machine Operator

• Assembled units in a timely fashion

• Inspected products for irregularities, imperfections or quality concerns

• Verified inspection of parts

• Used precision measuring tools, cutters and shears

• Maintained inventory

• Experienced reading and understanding complex drawings Assistant manager

Goodwill Industries

January 2016 to March 2023

Open and close the store. Do payroll, customer service, inventory, audits, and ordering. Make sure store is stocked and clean. Lead co-workers in the right direction. Maintain up-to-date knowledge of store procedures regarding

payments, returns and exchanges.

Lead sales associate

Goodwill Industries

November 2013 to January 2016

Open and close the store. Customer service and cashier. Make sure store is stocked and clean. Lead co- workers in the right direction. Maintain up-to-date knowledge of store procedures regarding payments, returns and exchanges.

Lead Processing associate

Goodwill Industries - Franklin, TN

December 2012 to November 2013

Team Lead

Goodwill - Franklin, TN

April 2008 to August 2008

Customer service, inventory and ordering. Helping coworkers in the right direction. Maintain up-to-date knowledge of store procedures. Make sure production goals were met,

Quality Control

April 2008-August 2008

Ranstad (Lewisbur g, TN)

Inspect parts to make sure they were correct and up to company standards. Operations Manager

Freds

November 2004 to January 2008

Lewisbur g, TN)

Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company

demand. Ordered supplies and checked in vendors, received all shipments and keep logs for all accounts. Cashier

Bi-Lo - Columbia, TN

November 2002 to September 2004

Worked as a team member performing cashier duties, product assistance and cleaning. Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service. Stocked and rotated merchandise

regularly.

jennie

• Opened and closed store

• Greeted customers

• Assisted customers in finding items

• Worked the cash register

• Assisted customers with returns and exchanges

• Answered customers' questions

• Resolved customer complaints

• Counted out cash drawers

Education

High school or equivalent

Giles County High School - Pulaski, TN

August 2000 to May 2004

Skills

• English

• Computer Skills

• Payroll

• Assembly

• CNC

• Quality Inspection

• Manufacturing

• Assistant Manager Experience

• Quality Control

• Machining

• Packaging

• Kronos

• Google Docs

• Microsoft Word

• Quality Assurance

• Mechanical Knowledge

Assessments

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Reliability — Familiar

February 2020

Tendency to be dependable and come to work

Full results: Familiar

Supervisory skills: Motivating & assessing employees — Proficient March 2023

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Warehouse safety — Proficient

March 2023

Using safe practices in a warehouse setting

Full results: Proficient

Mechanical knowledge — Proficient

March 2023

Understanding and applying mechanical concepts and processes Full results: Proficient

Medical receptionist skills — Proficient

March 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Attention to detail — Proficient

March 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Workplace safety — Proficient

March 2023

Using safe practices at work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Computer Skills

Kronos

Google docs



Contact this candidate