BHARGAVA KANDALA

Phone: 972-***-****

Mail: ad0cs8@r.postjobfree.com

Profile Summary

Salesforce developer with 10 years of IT experience that includes 6 years of experience in Salesforce.com and Force.com. 4+ years of experience in developing applications using Java/J2EE technologies.

Experience in configuration, customization, integration, communities, and lightning migration from classic, lightning component development using lightning design system.

Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Components, Tabs, Apex Web services, Custom Objects, Reports, Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.

Experienced Salesforce UX/UI designer with a proven track record of creating intuitive and visually appealing user interfaces for Salesforce applications.

appealing user interfaces for Salesforce applications.

Proficient in leveraging user-centered design

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Expert level skills in writing Apex Classes, Apex Triggers, Batch Process Wrapper Classes and Visual Force pages.

Knowledge in working with various deployment tools like Change sets, ANT, Jenkins, Tortoise Git, Tortoise SVN, Eclipse IDE and managing repositories efficiently.

Experience in working with Service Now and handled help desk tickets without reaching service level agreements.

Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.

Involved in estimation and analysis for migration from classic to lightning.

Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce, Managing and executing queries in SOSL/SOQL.

Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com and external systems.

Worked with Apex Data Loader tool to migrate and update the data from external data base.

Worked with APTTUS CPQ on Product Configuration, Pricing Configuration with some advanced functionality of SFDC.

Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.

Good knowledge in automating business with Lead and Case Assignment rules based on different criteria.

Experience with Salesforce.com Reports, Dashboards, Workflows.

Experience in Force.com platform, Sales Cloud, Eclipse, Force.com IDE, Custom App development & maintenance, Roles & Profiles, Security and Sharing, Approval process.

Extensive experience working on custom objects, custom fields, pick list, and role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats Snapshots, Dashboards, and Email generation according to application requirements.

Extensive experience of capturing and analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

Experienced in Business Requirements definitions and Analysis, translating the complex business needs into clear and concise Business Requirements Documents (BRD) and Functional Requirements Documents.

Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, and Case Management and worked on Sales cloud, Service cloud and marketing cloud.

Experience in implementing Enterprise applications using Java/J2EE, JSP, Servlets, JDBC, Web Services, JavaScript, HTML and XML.

Acted as a liaison between experts and the client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.

Education

Bachelor of Business Administration from Osmania University India.

Certifications

Certified Salesforce Platform Developer-1

Certified Salesforce Platform Developer-2

Certified Salesforce Administrator

Skills

Salesforce Administration

Salesforce Development (Apex, Visualforce)

Salesforce Lightning Experience

Salesforce Integrations (APIs, middleware)

Salesforce Data Management (Data Loader, Dataloader.io)

Salesforce Security and Access Control

Salesforce Service Cloud

Salesforce Sales Cloud

Salesforce Analytics and Reporting (Reports, Dashboards)

Salesforce Mobile App Development

Salesforce Community Cloud

Salesforce CPQ (Configure, Price, Quote)

Azure DevOps

Work History

Client: Abbott, CA/ Jan 2022 – Present

Role: Salesforces Lightning Developer

Responsibilities:

Interacted with various business user groups for gathering the requirements. Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Visualforce pages, Controllers,

Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.

Designed and implemented user-friendly Visualforce pages and Lightning components, elevating user experience and engagement within the Fonteva ecosystem.

Configured and maintained complex data models, custom objects, fields, and relationships within Fonteva to ensure accurate and efficient data management.

Utilized Aptus technology to enhance and optimize the end-to-end Salesforce application development lifecycle, from requirement analysis to deployment and support.

Designed and implemented Field Service Lightning solutions to enable efficient scheduling, dispatching, and tracking of field service operations.

Collaborated with stakeholders to gather and translate business requirements into FSL customizations and configurations.

Customized FSL objects, fields, and processes to align with specific industry and business needs.

Integrated FSL with other Salesforce Clouds and third-party systems for seamless data flow and process automation.

Developed custom Lightning Web Components (LWC) and Visualforce pages to enhance the user experience and meet unique business requirements.

Implemented and optimized FSL features, including Work Orders, Service Appointments, Inventory Management, and Technician Mobile App.

Created and maintained reports and dashboards to provide real-time visibility into field service performance metrics.

Conducted user training sessions and provided ongoing support to ensure effective utilization of FSL features.

Collaborated with cross-functional teams, including business analysts and stakeholders, to gather and translate business requirements into effective technical solutions.

Developed and customized Salesforce solutions, with a primary focus on Service Cloud functionalities.

Implemented and optimized Service Cloud features, including Cases, Knowledge Base, Service Console, Live Agent, and Omni-Channel Routing, to enhance customer service operations.

Designed and deployed custom applications to streamline support processes and improve agent productivity.

Integrated Service Cloud with third-party applications for seamless data exchange and process automation.

Created and maintained reports and dashboards to track key performance indicators (KPIs) and provide actionable insights to stakeholders.

Collaborated with cross-functional teams to gather and translate business requirements into technical solutions.

Conducted code reviews and provided mentoring to junior developers to ensure high-quality code and adherence to best practices.

Implemented custom workflows, process builder flows, and triggers to automate repetitive tasks and enforce business processes.

Administered and managed Salesforce environments, including user permissions, data migration, and system configuration.

Developed and customized Salesforce solutions to address various business needs.

Collaborated with administrators and consultants to integrate Salesforce Service Cloud with Field Service Lightning for end-to-end service management.

Conducted testing and troubleshooting of FSL customizations to ensure system stability and performance.

Assisted in the creation of documentation for FSL configurations and customizations.

Collaborated with cross-functional teams, including business analysts and stakeholders, to gather and translate business requirements into effective technical solutions within Salesforce Sales Cloud.

Skilled in data analysis and visualization, with a strong understanding of data modeling, SQL, and ETL processes.

Experience with advanced Tableau functionality such as calculations, parameters, sets, filters, actions, and hierarchies.

Familiarity with Tableau Server administration, including user management, permissions, and security.

roficient in Copado, with experience using the platform to manage Salesforce development projects from planning to deployment.

Skilled in Agile methodology and DevOps best practices, with a strong understanding of continuous integration and delivery (CI/CD) processes.

Experience with Git version control and source code management, with a deep understanding of branching and merging

Familiarity with Salesforce development tools and technologies, including Apex, Visualforce, Lightning Components, and SOQL.

Experience creating and managing Copado pipelines for automated testing, code review, and deployment processes.

Proficient in MuleSoft, with experience using the platform to build integration solutions and APIs.

Skilled in RESTful and SOAP web services, with experience designing, building, and consuming APIs using MuleSoft.

Experience with MuleSoft's Anypoint Studio, including creating flows, connectors, transformers, and error handling.

Knowledge of MuleSoft integration patterns, such as content-based routing, message filtering, and message aggregation.

Familiarity with MuleSoft's CloudHub platform, including deploying and managing MuleSoft applications in the cloud.

Environment: Service Cloud, Sales Cloud, SalesForce.com Platform, Lightning, Visual force, Pages, Apex, Visual force, Apex Classes Apex triggers, Batch Apex, Schedule Apex, SOAP,mulesoft,tableau,copado, REST., Jira, Git, Git Hub,Agile.

Client: Rentokil Terminix, Memphis, Tennessee./ Jun 2020 – Dec 2021

Role: Salesforce Developer

Responsibilities:

Analysed business requirements and mapped to Salesforce.

Regularly attend Salesforce conferences, webinars, and workshops to stay up to date with the latest trends and updates in Salesforce UX/UI design.

Used .NET applications that interact with Salesforce data and services. For example, you might build a desktop or web application in .NET that provides a user interface to work with Salesforce data, automate processes, or display Salesforce information.

Assisted in the customization and configuration of Salesforce Service Cloud for improved case management and knowledge sharing.

Contributed to the development of custom applications to meet specific business needs.

Conducted testing and troubleshooting of custom code to ensure system stability and performance.

Created and maintained documentation for customizations, workflows, and integration processes.

Assisted in the design and execution of data migration plans during Salesforce implementations, ensuring data accuracy and consistency during transitions to Fonteva.

hosted on Microsoft Azure, to leverage Azure services for integrating with Salesforce. For example, you can use Azure Logic Apps or Azure Functions to automate workflows between Salesforce and your .NET applications.

Provided Fonteva-specific technical guidance and training to end-users, empowering them to effectively navigate and

utilize Fonteva functionalities within the Salesforce environment.

Utilized Dynatrace insights to identify bottlenecks, diagnose root causes, and improve application responsiveness.

Collaborated with development teams to implement performance optimizations and enhance user experience.

- Conducted regular performance reviews and provided actionable recommendations for sustained efficiency.

Kept up to date with the latest Fonteva and Salesforce updates, attending webinars and community forums to stay informed about best practices and emerging trends.

Utilized Apex programming language to create custom controllers, extensions, and triggers for Fonteva components, enhancing data processing and system functionality.

Involved in data migration from Excel to Salesforce using Apex Data Loader.

Led the implementation of a comprehensive DevOps strategy for Salesforce development, significantly improving collaboration, efficiency, and release management processes.

Created user Roles and Profiles, security controls and sharing settings. Conducted regular code reviews and implemented optimization strategies to enhance the performance and maintainability of Fonteva-related Apex codebase.

Leveraged Process Builder, Workflows, and Flow to automate intricate business processes, reducing manual effort and increasing operational efficiency within Fonteva-based Salesforce instances.

Collaborated with product managers to define user personas and user journeys, resulting in a more targeted and user-centric design approach.

ntegrated Copado with automated testing frameworks, enabling the execution of comprehensive unit tests and regression tests as part of the deployment process, ensuring code stability and reliability.

Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.

Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.

Designed and implemented data integration solutions using REST and SOAP APIs, enabling seamless data exchange between Salesforce and external systems through Aptus technology.

Collaborated with cross-functional teams to identify opportunities for automation and process improvement using Aptus capabilities.

Ensured the successful integration of Aptus components with Salesforce, enabling streamlined and efficient business processes.

Conducted thorough unit tests, integration tests, and user acceptance tests to validate the functionality and integrity of Salesforce applications using Aptus technology.

Managed the deployment of changes to production using Salesforce tools like Change Sets and Salesforce DX, ensuring minimal disruptions and maintaining system stability.

Provided technical support and issue resolution related to Aptus technology and integrated Salesforce applications.

Documented technical designs, configurations, and deployment processes for reference and knowledge sharing within the team.

Stayed up-to-date with the latest Salesforce features, Aptus enhancements, and industry trends to continuously enhance development processes and deliver innovative solutions.

Participated in agile development methodologies, such as Scrum, to deliver iterative and high-quality solutions within scheduled sprint cycles.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail and edit page.

Interact with Business Analysts and Developers to design better test plan and strategies based on requirements of business.

Created reusable UI components with lightning component framework.

Deployment of code from Sandbox to production using Force.com IDE tool.

Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.

Created Visualforce pages and Visualforce components to achieve custom functionality.

Wrote SOQL, SOSL considering governor limits.

Worked on various programming languages, including .NET. These libraries provide convenient ways to interact with Salesforce APIs and services from your .NET applications.

Environment: Saleforce.com platform, Force.com CLI, JIRA, GIT BASH, Service Cloud, Customer Community, Sharing Rules, Email Templates, Dashboards, Custom Objects, Apttus CPQ, Steelbrick CPQ, Custom Tabs, Email Services, Security Controls, Approval process, Apex Classes, Apex Triggers, Controller Classes, Eclipse IDE, Visualforce Pages.

Client: Charles Schwab, Dallas, TX /Dec 2018 – May 2020

Role: Salesforces Developer

Responsibilities:

Generated the quotation word document from Salesforce.com and using the feature of CPQ product.

Worked on preparing Technical Design Document.

Written Apex Triggers on Account contact and opportunity to automate business process.

Written Apex Classes, Batch Classes and Schedule class according to the business requirement.

Written helper classes support for Apex Triggers.

Led requirement analysis, estimation, design, development, unit testing, implementation and support of SAP Callidus CPQ, CRM and Web based applications.

Consulted on designing and implementing Salesforce CPQ Cloud and Salesforce solutions.

Managed Scrums, Sprints and Retrospective associated with SAP C4Hana/ CPQ/CRM and CLM implementation and final delivery.

Created Community, Enabled Community Users, Profiles and Access

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Integrated CPQ system with multiple CRMs like Salesforce, MS Dynamic and CRM On Demand.

Requirements gathering and doing configuration and customization according to business requirement.

I was involved in estimation and analysis for migration from classic to lightening.

Writing the apex code according to governor limits.

Involved in end-to-end testing and configuration enhancement for the CPQ and CLM functionalities.

Handling view state error in Visualforce pages.

Writing relationship SOQl queries according to the business requirement.

Worked on Sales cloud in opportunity management, account management.

Responsible for weekly and monthly data export, updates, and backup for the organization.

Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: Apex, Visual force, Apex Classes, SOQL, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, SOAP, REST, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing.SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects.

Client: Pacific Life, Newport Beach, CA/ Oct2016-Nov 2018

Role: Salesforce Admin

Responsibilities:

Developed APEX Classes, Controller Classes and Triggers for various functional needs in the application.

Developed and deployed Workflows and Approval processes for Opportunities and Products/ Assets Management.

Implemented the requirements on salesforce.com platform and force.com IDE plug-in using Eclipse.

Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.

Created and used email templates in HTML and Visualforce.

Responsible for all the activities related to configuring Data loader, uploading data in .csv files into Salesforce.com, checking for the correctness of the data.

Worked with Salesforce.com team to make application certified. Involved in Salesforce.com application setup activities and customized the Apps to match the functional needs of the organization.

Create Dashboard and Reports for the business users.

Used the Sandbox for testing and migrated the code to the deployment instance after testing.

Interacted with various business team members to gather the requirements and documented the requirements.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Client: Credit Karma, Oakland, CAMA/ Jan 2014- Aug 2016

Role: Java Developer

Responsibilities:

Involved in various phases of Software Development Life Cycle (SDLC) such as requirements gathering, modeling, analysis, design, development, and testing.

Involved in component development using J2EE principles and used design patterns such as Singleton, Factory and Data Access Object (DAO) in the implementation of the application

Used Spring MVC and Dependency Injection for handling presentation and business logic.

Achieved synchronization of multiple threads through Multithreading and Exception Handling.

Developed RESTful and SOAP based Web Services to consume and produce data in XML and JSON.

Written SQL queries, PL/SQL store procedures and Triggers to fetch and store data from the database.

Prepared JUnit test cases and executed the test cases using JUnit.

Developed the view-controller components using Angular JS, HTML5, CSS3, Ajax, JavaScript, jQuery.

Client: Couth Infotech Pvt. Ltd, Hyderabad, India/ Sep 2012-Dec 2013

Role: Java Developer

Responsibilities:

Involved in daily scrum meetings, worked on the sprint tasks in the Agile Scrum development.

Configured and set up Java Work space which included setting up server and theme installation and configuration.

Became familiar with using and navigating through Java Work space (Eclipse).

Debugged Java classes used to modify web pages such as Business Objects, and Data Access Objects.

Implemented JDBC to perform the database calls from the Java layer.

Tested many components of web application and documented my observations.

Used Servlets as interface between the client and server.

Used JDBC to persist Java Objects into the database.

Refactored existing project to make it more RESTful and thread-safe.

Developed different modules using J2EE (Servlets, JSP, JSON)

Involved in creation of dynamic web pages with the use of JSP and HTML.

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