Portland, Oregon ***** 503-***-**** ad0crk@r.postjobfree.com

.

RANDI BRAMBORA

PROFESSIONAL SUMMARY

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff/management support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain position that offers professional challenges utilizing interpersonal skills, garnering new skills, and room to advance.

SKILLS

Work Day

UKG

8x8 / Cisco

Adobe Systems Adobe Acrobat

Type up to 70 WPM

Arranging meetings, appointments, Calendars and executive travel.

Employee Training

Advanced MS Office Suite Knowledge

Ensured accounts payable, employee benefits, inventory, and invoicing records were accurately kept and organized using ERP software.

Preparing and editing letters, reports, memos, and emails

CRM Software

AR/AP

Records Management Systems

10-Key Proficiency

Accounting Familiarity

WORK HISTORY

ADMINISTRATIVE ASSISTANT/ ASSISTANT OFFICE MANAGER 11/2022 to Current

SavATree, Hillsboro, OR

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management for 100s of accounts.

Scheduled office meetings and client appointments for staff teams of up to 20 people.

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Drafted correspondence and other documents for CEO and department heads in company's voice.

Prepared Accounts receivable/payable, invoices, and bank deposits.

Verified discrepancies and resolved clients' billing issues.

Created training material for the companies new employees.

SPECIALIZED SALES REP 03/2021 to 10/2022

Wayfair, Remote

Retained excellent client satisfaction ratings through outstanding service delivery. Maintained a 98% or higher satisfaction rate.

Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations. Was always in the top 3 total sales out of 200+ other employees.

Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Utilized CRM software to manage customer accounts and track performance metrics.

Collaborated with cross-functional teams to identify and address customer needs.

Set and achieved company defined sales goals.

Coached team members in techniques necessary to complete job tasks.

Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

LEAD MED TECH 09/2018 to 11/2021 / LEAD CARE GIVER 01/2019 to 11/2021

Providence ElderPlace, Portland, OR / Caring For Portland/ Providence Elderplace, Portland, OR

Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Managed staff teams of 10-20 individuals and up to 70 patients at a time.

Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.

Administered medications and performed basic and advanced patient assessments.

Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.

Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.

Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

TEAM LEAD/ CUSTOMER SERVICE 07/2012 to 02/2015

Xerox DBA Apple Inc, Hybrid - Tigard, OR

Coached new team members on service techniques and provided guidance and direction

Helped supervise teams of 30+ staff per shift.

Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.

Trained and supervised a team of customer service representatives in providing quality service to customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Conducted regular staff meetings to discuss customer service issues and potential solutions.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

ASSISTANT MANAGER OF OPERATIONS 02/2014 to 01/2015

Dollar Tree, Tigard, OR

Coordinated with General Manager in different operational issues and promotional activities.

Enhanced employee management by developing schedules, tracking time, and administering payroll.

Developed and maintained operational guidelines for staff.

Monitored key performance metrics to identify areas for improvement.

Assisted in recruiting, hiring and training of team members.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Trained and guided team members to maintain high productivity and performance metrics.

Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.

CUSTOMER RELATIONS MANAGER /ACCOUNTS RECEIVABLE SPECIALIST 06/2007 to 11/2011

Elite Fundraising, Vancouver, WA

Supervised daily operations, up to 30 staff per shift and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Prepared and mailed invoices to customers, processed payments, and documented account updates.

Utilized Microsoft office Suite, QuickBooks and in-house software to manage invoices and payments.

Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Managed complex problem-solving for upper management in order to complete projects on time and within budget.

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

Conducted training and mentored team members to promote productivity and commitment to friendly service.

Maintained client files with sales contracts, records of client interactions, client notes, and other information.

EDUCATION

American Intercontinental University

Bachelor of Arts, Criminal Science, 07/2011

Minor in Psychology

American Intercontinental University

Associate of Arts, Business Administration, 02/2009

Minor in Criminal Justice

Contact this candidate