Customer Service Business Management
Resume:
LAURA R. KAMINSKY
ad0cpr@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
At least 4 years of customer service experience.
A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment.
Ability to resolve customer issues and solve problems within documented procedures/protocols.
Ability to receive and immediately apply constructive feedback.
Ability to multi-task using several Windows applications at once while assisting a customer on the phone.
Flexibility to work a specified shift and extended hours as necessary
EDUCATION
B.A. Communications & Business Management, Alverno College, Milwaukee, WI
CERTIFICATIONS/TRAINING
Call Center Administration, Windows 10, Microsoft Office: Outlook, Word, Excel, and Powerpoint.
Laura Kaminsky
Page 2
PROFESSIONAL EXPERIENCE
TCS TATA, St. Petersburg, FL 2018 – 2019
Customer Service Consultant
Answered incoming calls from General and Term Life Insurance Clients.
Handled all contact changes (email, phone and chat) accurately and professionally.
Help guide and educate members about the fundamentals and benefits of consumer-
driven life insurance benefits.
Responded to all inquiries and probe accordingly as to provide a first contact. resolution and/or connected to the right contact/department for further assistance.
Researched required information using available resources and knowledge base.
TRANSAMERICA INSURANCE, St. Petersburg, FL 2017 – 2018
Customer Service Consultant
Respond to and resolve on the first call, member service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
Research complex issues and work with support resources to resolve member issues.
Provide education and status on previously submitted claims.
.
CONNECT YOUR CARE, St. Petersburg, FL 2015 - 2016
Customer Service Representive
Answered calls from clients with questions about COBRA.
Responded to and resolve on the first call, member service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Helped guide and educate members about the fundamentals and benefits of consumer-driven benefits.
Owned problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member.
Researched complex issues and work with support resources to resolve member issues and/or partner with others to resolve escalated issues
Provided education and status on previously submitted claims.
Met the performance goals established for the position in the areas of: efficiency, call quality, member satisfaction, first call resolution and attendance
References and Portfolio Available Upon Reques
Contact this candidate