Customer Service Representative

Melissa Thurber

*** ******** ******* ***********, ** 61523 309-***-**** *******@*****.***

Career Profile

Skilled Customer Service Representative with experience in all aspects of customer billing, service, and assistance. Exceptional communication skills combined with leadership and demonstrated confidentiality, Demonstrated strong work ethic, planning skills, and meet deadlines that enhance organizational performance.

Professional Experience

Mediacom Communications-Commercial Sales & Retention Representative (Nov 2009-Present)

Answer customer calls and provide a positive customer experience in a prompt and professional manner

Assess customer needs and interests in order to present products and services.

Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services

Demonstrate courtesy and patience in customer relations

Interact with customers by telephone, as well as e-mail, mail and fax.

Casey’s Convenience Store – Assistant Manager (Jan 2007 / June 2010)

Assist with executing Casey's strategic initiatives, driving sales, and maintaining standards

Ensure the store is stocked and clean so we can continue to build strong relationships with our guests and communities.

Hire and train new team members in the Casey's Way

Education

Sullivan Central High School, Blountville, TN (General) (1990)

Webster College-Medical Assistant(Associates Degree) (1992)

Core Strengths / Skills

Client Relations

Experience In Sales

Understanding of the sales process and dynamics

Experience using computers for a variety of tasks

Strong work ethic

Positive attitude

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