Ketan Pathak

*** ******* **, ******, ** N*Y *V*

ad0coz@r.postjobfree.com 226-***-****

Objective: To obtain full-time employment in a related experience Summary of Qualifications

● Over 11 years experience in customer service representative, manufacturing.

● Effective in teamwork. Working under pressure and decision making

● Ability to learn new skills quickly

● Good communication skills

● Able to adjust quickly to any environment

● Reliable and responsible

● Knowledge of regulatory areas. GMP, CGMP, SOP, Health and Safety rules and regulations, WHMIS Certificate 2013

● First aid and CPR trained

Work Related Experience

Account Management

FDR Group LTD, Toronto Jun 2019 - Current

● Ensure responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.

● Serve as the lead point of contact for all customer account management matters

● Build and maintain strong, long-lasting client relationships

● Negotiate contracts and close agreements to maximize profits

● Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

● Ensure the timely and successful delivery of our solutions according to customer needs and objectives

● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

● Solid experience with CRM software (e.g, Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

● Experience delivering client-focused solutions to customer needs

● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

● Excellent listening, negotiation and presentation abilities

● Strong verbal and written communication skills

Retention Management T- Mobile Apr 2015 - Jul 2019

● Communication with customers and support staff

● Collecting data about customer service trends

● Recording and responding to customer complaints

● Developing strategies to retain customers

● Measuring key performance metrics related to churn and retention efforts. Dispatch Mobile Security

Command Security, Connecticut. USA Feb 1998 - Sep 2001

● Managing workflow

● Training new hires

● Creating and managing team schedules

● Reporting to HR and senior management

● Evaluating performance and providing feedback

● Ensuring to resolve employee issues and disputes Education and Training

PMP Certificate July-2018

Lifto Mississauga Training Centre

Project Management

Fanshawe College, London. ON Sept 2014 – May- 2018 Computer Skills

Microsoft word

Excel

Windows 98

Proficient in website troubleshooting, SEO techniques, CISCO and Teams software References Available Upon Request

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