Tenola Oliver

Vandalia OH · 937-***-**** · ad0cox@r.postjobfree.com

I am a Behavior Scientist who has functioned as a Business Development Strategist and Human Resources professional. Historically, my job responsibilities have required research to ascertain pertinent data to fulfill obligations to specific demographics of individuals or business sectors. To that end, ensuring the business partner’s ability to meet performance goals and investor expectations. I have documented business trends in urban communities and business sectors for several years. Creating collaborative initiatives of employability with educational training programs. Conducted policy analysis gaps identifying opportunities of improvement for a seamless business flow between organizational culture and policy.

The lion's share of my portfolio has been within education, municipalities, corporations, and the nonprofit sector facilitating seg-ways between antiquated cultures and evolving business practices. In addition, I have 18 years of proven business development experience that I attribute to an ability to build meaningful relationships and social entrepreneurship. Including but not limited to national relationships, branding footprint, and digitized campaigns. I am thankful for meaningful relationships and opportunities that have transcended cultures, genres, eliminated generational gaps, and shifted socio-economic status.

I have a wide range of exposure with diverse populations and international business. A well-versed experience with the ability to adapt communication style to specific audiences. While I have a unique business acumen, I am looking forward to adapting my skillset to the infrastructure of your organization.

EDUCATION

Union Institute and University, PHD (public policy) Indiana Wesleyan University MBA-Human Resources

Central State University, Magna Cum Laude

Bachelor of Science in Psychology Scientific research, data analysis, SPSS Executive Leadership Experience

Private Chef Experiences (ELA Foundation) Aug. 2019 to current Utilize the art of culinary to cultivate unique professional development training courses. Create culinary experiences for private dining customers in their homes. In addition to, owning and operating a bakery direct to public sales and wholesale to small grocery chains. Pilot Ed Schools of Indiana July 2022 to Aug. 2022 Elect Leadership Academy/ELA Foundation Aug. 2017 to 2022 Campaign Strategic Alignment with vision of organization, grant Writing, HR functions, community partnerships

Community Action Agency of Hamilton County April 2017 to Oct. 2017 Strategist developed and facilitate training, Campaign Planning, Employee Satisfaction Survey, Program Analysis

Sinclair Community College Jan. 2013 to Sept. 2014 Business Development Resume Review, Interviewing,

Organization Needs Analysis,

Develop Training, Grant Writer for training

Real Living Realty

Recruit/Hire, Train, Negotiate Contracts, Grant Writer April 2010 to Jan. 2013 Castlebrook

Recruit/Hire, Train, Manage Contractors, Employee April 2003 to April 2005 Retention, Payroll, Vendor Compensation

ADT February 2023 to current

New Acquisition Sales

Accomplishment:

Conducting sales processes in a high volume call center. Building rapport with customers to establish their needs for service with ADT. Positioning myself as a product expert to build trust with the customer in a short sales cycle. Exceeding goals for visionary and call to sale to earn high commission while maintaining the integrity of the product and the company. Pilot Ed Schools July 2022 - Aug. 2022

Director of Human Resources & Business Office Manager Accomplishments:

Manage budgets, payroll, day to day operational functions. Resolve and manage maintenance. Coordinate training for faculty and staff. Schedule professional development training. Manage personnel concerns such as time and attendance, absences, hiring, resume review. etc. Create strategic organizational flow within the transportation department and frontline office to support growth of the organization.

Elect Leadership Academy & Robert McClurkin Foundation August 2009 - April. 2022 Campaign Strategist & Human Resources

Accomplishments:

Developed organizational goals, objectives, and positive systems. Conducted internal program analysis and made policy and procedure recommendations based upon campaign goals. Utilized training and coaching opportunities as a means of telling the vision to constituents. Created training programs to resolve gaps of communication identified in internal systems to prevent silos with campaign supporters and community volunteers. Created a fluid campaign to make doing business with the foundation seamless. Conducted workflow analysis for internal processes in reaching campaign goals. Oversee compliance for state and federal agencies that regulated our licenses and how we conduct business. Vet new employees, interview, and conduct exit interviews. My primary function was creating a campaign that demonstrated the culture for students to learn in an environment where teachers were celebrated in an employee centric atmosphere. This included but not limited to delegating responsibilities such as a seamless onboarding process for students and teachers, attractive compensation plan for PT staff, resources for families, training opportunities for advancement etc.

• Trainer and/or Facilitator

• Curriculum/Program Design

• Youth international travel mentor

• Project management

• Strategic Workflow expert

Community Action Agency April 2017 - October 2017

Director of Strategic Development

Accomplishments:

Primary function was to oversee business processes for new and current programs for the agency. Created a customer service training program customized to meet the demands of social service agencies which including the following components: emotional intelligence, work-flow processes, and protecting vulnerable populations.

● Facilitate Neighborhood Food Stabilization Program +

● Create strategic programs to better serve at risk populations

● Create Strategic Sustainability Plan

● Facilitate Bi-Annual Risk Analysis

LexisNexis Sept. 2014 - Oct. 2016

State and Local Government Account Executive

Accomplishments:

Assist attorneys within state and local government agencies drive better outcomes by understanding their challenges and needs. Saved offices up to 60% on their legal research needs while increasing our department’s revenue.

● Conduct analytic conversations, specialized presentations to law firms and government agencies, bar associations and legal professional organizations, paralegal schools and continuing education classes. Recruiting over 40 new business accounts in less than a year.

● Work to retain customers and increase revenue while driving new business and related revenue for legal research services, online marketing, practice management, litigation and factual discovery utilizing the NACRM sales management tool.

● Develop customer solutions that drive success and builds strong customer relationships. Built a strong pipeline of $180,000 in less than a year.

● Committee chair for internal professional mentorship program and community outreach Project manager and lead for enhanced mentorship program including but limited vetting mentees, mentor/mentee match, curriculum creation, and oversee pillars to successful completion. In addition to, create diversity program as spin off to corporate initiatives. Sinclair Community College Jan. 2013 – Sept. 2014

Workforce Development Manager (government specialist) Accomplishments: Self-generated several new accounts and increased revenue stream for the WFD division by six figures in less than 14 months. Departments top producer.

● Increased revenue; recruited new businesses for workforce development training solutions. Increased our department’s revenue by $250,000 in less than 14 months.

● Wrote proposals and delivered influential presentations to C-suite level staff. Recruited large strategic accounts such as Montgomery county library, Dayton Power & Light, PSA Airline, D-MAX, etc.

● Negotiated winning bids on various projects while delivering exceptional customer service.

● Made recommendations on various workplace tools such as: Chally, Birkman, DiSC, Myers Brigg, LSI, OCI assessments, process improvement, ISO certification, six sigma etc.

● Utilized Sales Force, CRM, Cloud, and PeopleSoft/Admin, Jigsaw as primary recruitment tools.

● Managed the day-to –day logistics of scheduled training engagements for over 20 accounts in less than a year.

● Acted as a liaison between Sinclair and the Dayton Area Hispanic Chamber of Commerce.

● Resume review and interviewing for open positions within division Real Living Realty Services June 2010 – Dec. 2013

Satellite Office Manager

Accomplishments: Awarded New Business Goal, consistently closed six figure deals, developed and managed multi-million dollar projects

● Managed day-to-day logistics of a successful real estate office. Increased revenue by recruiting strategic large corporate accounts.

● Delivered exceptional customer service to internal and external customers.

● Bid on commercial and international contracts, preparing RFP s and RFQs in a written proposal format. Won large accounts such as Dayton Metropolitan Housing (local), IDI Ingredients

(France), corporate client out of Malaysia, etc.

● Contract review and negotiations.

● Increased yearly revenue by creating and effectively implementing a strategic marketing plan. Increased revenue goal over $60,000 in commission sales.

● Evaluated customer recapture opportunities while coordinating repositioning of existing assets. Managed a million dollar pipeline due to strong referral based business practices.

● Identified company expansion opportunities by researching market conditions, demographics, competition and other trends that affect value. Implemented a successful campaign to increase corporate accounts in a declining residential market.

● Provided training and development opportunities for new home buyers. Recruited first time home buyers as a niche market through strategic corporate partnerships.

● Recruited new agents through various channels including social media and new customers by implementing strategic campaigns and teaching homebuyer courses Real Estate Sales June 2005 – June 2010

Accomplishment s: Top Producing Realtor (Bronze 2007)/ Highest Volume Closed (2010/2011)

● Recruited new clients through social media, direct mail, email blast, and word of mouth. Increased revenue over $100,000 in commission sales as a first year agent.

● Handle the day-to-day logistics of sales activities relating to closing purchase transactions, order financial appraisals, escrow funding, prepare title, 3rd party vendors, real estate agents and legal.

● Drafted and managed purchase contract negotiations. Wrote over million dollars in business within first three years as a new agent.

● Managed international relocations, bank owned purchases, short sales, out of state investors.

● Managed real estate contract negotiations for corporate organizations.

● Taught first time homebuyer courses

Castlebrook Oct. 2003 – April 2005

General Manager

Accomplishments : Effectively managed multi- million dollar budget and decreased deficit by six figures; Most Improved Property 2004 / Top New Manager 2003

● Actively planned, controlled, and directed day to day logistics of a 456unit commercial property.

● Led recruitment, process selection, and interviewing. Successfully recruiting the top performing sales and maintenance staff within a declining rental market.

● Led new hire orientation and payroll processing. Reducing turnover and maintaining a consist staff.

● Enforced coaching and escalated corrective action

● Managed long term and short term objectives for staffing needs for profit center

● Maintained fiscal year budgets of approximately $2million.

● Effectively led a team of over 10 employees and 12 contractors while executing day-to-day operations in compliance with HUD government guidelines and company policies.

● Increased resident retention by implementing exceptional customer service. PROFESSIONAL ORGANIZATIONS

City of Dayton Women’s Leadership Collaborative

Society for International Development

City of Dayton Housing Appeals Board

National Psychology Honor’s Society

SAVING OUR SONS FOUNDATION PROJECTS

Founder of Elect Leadership Academy

Founder of Feed the Need

Founder of the Salt Room

Curriculum Vitae

Vandalia School District March 2021 - June 2022

Substitute Teacher

Mad River School District October April 2019 - Current Substitute Teacher

Emerson Academy October 2019 - May 2020

Substitute Teacher

Elect Leadership Academy August 2009 - July 2021

Home School Instructor

Summer Camp Facilitator

Dayton Business Technology High School October 2018 - May 2019 Doctorate Practicum

Creative Images Beauty College April 1995 - October 1997 Adjunct

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