IRENE OSEI-MENSAH

REVIVAL OUTREACH.CHURCH

P.O.BOXAN 7108

ACCRA-GHANA

ad0cot@r.postjobfree.com

024*******/057*******

Objectives

Dedicated and results-driven Loan Supervisor with over 12 years of experience in the financial industry. Proven track record of successfully managing loan processes, leading teams, and ensuring compliance with industry regulations. Seeking a challenging leadership role to leverage my expertise in optimizing loan operations and driving organizational growth.

Experience

Loan Supervisor

Adehyeman savings and loans Ltd

Accra-Ghana

June 2014- January 2022

- Oversee all aspects of the loan processing department, including underwriting, documentation, and closing processes.

- Lead a team of loan officers and processors, providing guidance, training, and performance evaluations.

- Collaborate with senior management to develop and implement strategic plans to meet lending targets and revenue goals.

- Ensure compliance with federal and state regulations, company policies, and industry best practices.

- Analyze loan applications, credit reports, and financial statements to assess borrower eligibility and risk.

- Implement efficient loan origination and processing workflows, resulting in a 20% reduction in turnaround time.

- Monitor loan portfolio performance, identify delinquent accounts, and develop strategies for collection and recovery.

- Foster strong relationships with borrowers, real estate agents, and other key stakeholders to enhance customer satisfaction and loyalty.

- Conduct regular staff meetings to communicate updates, address issues, and promote teamwork within the department.

- Prepare comprehensive reports and presentations for senior management, summarizing loan production, quality, and compliance metrics.

2

Branch Manager

ASA Savings and Loans LTD

Accra-Ghana

June 2010 – June -2014

- Originated residential mortgage loans by working closely with clients to assess their financial needs and goals.

- Evaluated creditworthiness, reviewed loan applications, and guided clients through the loan approval process.

- Maintained a high level of knowledge about various loan products, interest rates, and lending guidelines.

- Achieved consistent monthly and quarterly sales targets, ranking in the top 10% of loan officers within the company.

- Conducted financial counseling sessions with clients to provide advice on debt management and home financing options.

Ghana National procurement Agency

Administrative secretary

Accra-Ghana

January-2009- April 2010

- Receiving of calls and attending meetings

- Liaised with clients, real estate agents, title companies, and appraisers to coordinate loan closings.

- Worked closely with underwriters to resolve documentation and eligibility issues, expediting loan approvals.

- Maintained a well-organized and up-to-date loan pipeline to track the status of pending loans.

- Prepared closing documents and facilitated the funding and disbursement of loans. 3

Education

Degree equivalent in Customer services

Global University Colleage

Kumasi- compus

2011-2012

Koforidua polytechnuic

Diploma in Business Adminstration

Providence Business Academy

Diploma in Secreterialship

Odorkor {1} Junior High School

Basic Education Certificate Examination

Skills

- Loan origination and underwriting

- Team leadership and management

- Regulatory compliance

- Risk assessment and mitigation

- Mortgage loan processing

- Customer relationship management

- Financial analysis

- Communication and interpersonal skills

- Training of newly recruited staff

References

Michael Lumoh

Asa Savings and Loans

024*******

Mr. Christian Narteh

Trinity homecare Services

054*******

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