JANICE HAND

**** *. ***** ****., ******** Park, KS 66211

913-***-****

ad0coi@r.postjobfree.com

A reliable and engaging leader others want to follow with extensive experience in high profile projects, impressive successes in quality and a proven history of meeting short timeframes. Possesses over 30 years of experience at USDA with a diverse job portfolio and a natural ability to navigate successfully through the organization while connecting with key constituents to exceed mission goals. Candidate has significant skills displaying strengths in team building, forging deep interpersonal relationships, motivating teams to better drive continuous initiatives and improvements which enhance the Agency’s overall effectiveness and harness the latent potential of others.

AREAS OF EXPERTISE

• Administration and Management

- I successfully acted as Chief countless times over the years in multiple positions for both Branch and Division management

- I admirably performed a 90-day detail as Branch Chief for the Test and Certification Office, Financial and Loan Application Certification Group

(FLACG).

- I was worthily part of the Selection Team for a Contract Award on more than one occasion. This team made the final selection for services via government acquisition. My depth of knowledge for the positions to be filled gave a huge contribution to the selection team. Due to my experience in this area, I was often contacted as a resource/SME is this type of acquisition.

- As a testing lead, I splendidly ensured, staff, federal and contract, had all materials needed to perform their jobs. This included office space and equipment, supplies, hardware, software, training materials, and security access as needed. Coordinating and administering inventory control processes/procedures was essential and proficiently achieved. I was often called upon by peers and management for guidance in this area.

• Computer Skills

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- From 1996 until my retirement in 1921, I performed an array of IT Positions. These positions allowed experience with multiple tools (software and hardware), applications, technologies as well as IT philosophies and certifications. (ITIL, Agile, sAFE, etc.)

- Reporting has always been an essential part of each position I held. I prepared reports for management, upper management and executive management using a variety of tools. (Word, Excel, PowerPoint, etc.)

- In daily software testing activities preparing extremely accurate reports was critical. I masterfully queried databases as a daily occurrence, as a tester to ensure data entered was stored and displayed properly. Access, DB2, SQL, 3B2 and AS400 databases were the most frequently used.

- As a Team Lead or as Acting Chief, I used the forementioned tools proficiently but additionally had to query internal tools for staff statistics

(accomplishments, test scripts executed, timeframe of execution, etc.) For this and other functions I became marvelously proficient at building JIRA Dashboards as well as running reports using Hewlett Packard, Application Life Cycle Management Tool, Quality Center (HP-ALM/QC), and others. This ensured against fraud, waste and mismanagement.

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• Managing Human Resources

- I commendably mentored contractors and federal staff for all things testing related (processes and technology)

- I effectively lead a team of testers to meet the product goals and thereby achieving the organizational goals

- As a federal Project Manager (PMP), I proved my credibility by demonstrating responsibility/accountability for planning, organizing, and directing the completion of specific projects assigned to me for USDA IT Programs while ensuring these projects are on time, on budget, and within scope owners and various IT Teams to ultimately be delivered outstanding software to state and county offices nationally.

- As a Technical Test Lead, I oversaw and assisted in writing Standard Operating Procedures (SOP). These SOP’s ensured direction for internal teams as well as external teams, including external agencies. SOPs ensured accountability as well as other efficiencies. The final product was no waste of, time, money, and resources.

- I often trained new staff on, tool usage, testing strategies, product background, (interfaces, scheduled jobs, database flows, etc.). 3

Retraining/refresh training was scheduled on a regular basis based on topics which were determined from much of my report findings. To establish and get approval, I relayed and conferred with my supervisor on agenda and material to be used for specified and agreed training.

- A single large training effort I performed was for a new tool for tracking all areas workflow of software delivery within JIRA. This training crossed multifunctional IT areas. I had a live classroom with a diverse IT trainee group, ranging from test, database administration, development and others including supervisors. The participated as part of the business design team of this project. Rollout was successful and I was often called upon as the expert for this specific tool.

EXPERIENCE

2/2021 – CURRENT

RETIRED

5/2020 – 2/2021 – PROJECT MANAGER

FPAC-BUSINESS CENTER

OFFICED OF THE COO

BUSINESS SERVICES

INFORMATION SOLUTIONS DIVISION

PROGRAM MANAGEMENT OFFICE

As a federal PMP I exceedingly demonstrated responsibility/accountability for planning, organizing, and directing the completion of specific projects assigned to me for USDA IT Programs while ensuring these projects are on time, on budget, and within scope owners and various IT Teams to ultimately be. I successfully accomplished these responsibilities working with various IT Teams and keeping IT business owners of progress through meetings, phone calls and regular reporting. 10/2018 – 5/2020 – BUSINESS RELATIONSHIP MANAGEMENT PROFESSIONAL FPAC-BUSINESS CENTER

OFFICED OF THE COO

BUSINESS SERVICES

INFORMATION SOLUTIONS DIVISION

CUSTOMER NEEDS MANAGEMENT OFFICE

As A BRMP I Became a Strategic IT Partner, Contributing to Business Strategy Formulation and Shaping Business Demand for The Provider’s Services. The Use of Portfolio Management Disciplines and Techniques to Maximize Realized Business Value. 4

I made quick work of road mapping IT priorities with the business owners. I ensured scope, costs, timelines, etc. worked best for all parties, including those doing the work, as well as those needing the worked delivered.

I participated in the weekly Investment Review Board (IRB). I often pre-coached the business owner on their presentation to the review board. One of my successes, was to lead, assist and coach a business owner to gain funding for FSA field hardware (first piece of procurement). This item was immediately addressed and determined it was a multi- office expense needing to be part of the regular budget planning. 6/2014 – 10/2018

IT SPECIALIST TECHNICAL LEAD, FPACG/TCO/FSA/USDA

My basic responsibility as a test lead, was to effectively lead a team of testers to meet the product goals and thereby achieving the organizational goals that are derived. Of course, however straightforward the basics of the role is, it inherently translated into a whole series of responsibilities.

During my tenure in this position, as needed, I acted as Branch Chief for my supervisor

(FPACG). I also formally had the pleasure of a 90-day detail as my supervisors retired counterpart (FLACG). The experience forementioned made me acutely aware of the needs and demands of supervisory positions and empowered me to make decisions regarding area delegation, policy and daily duties. I identified, evaluated and continually improved Federal Lead and Contract Staff training needs, gaps and process. I provided training and documentation as required for a multitude of long forgotten gatekeeper responsibilities needing enforcement. I wrote, developed, refined, presented and collaborated on Standard Operating Procedures,

(SOP).

• Writing and presenting reports for senior management

• Oversight of new and high priority applications assignments; giving me insight to research questions, new concepts and new technologies (Cloud, Agile, CCB, SAP)

• Created compliance test cases for Division wide use (included: Security, 508, Style Guide and Technical IB’s)

• Initiated communication with other internal offices as needed (Integration, Business, Architecture Office and Project Management Office. Also engaged as needed other agencies (RMA, NRCS, DISC, KCCO/now part of AMS)

• Oversight of large endeavors, such as, FY Annual Rollover, environment refreshes, and new software projects.

• Backup for other testing leads and troubleshooting difficult projects

• Advocate for testing improvements

• Liaison for testers and development

• Liaison for testers and testing management

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• Coordinate and facilitate meetings

• Created JIRA dashboards as needed

1999 – 6/2014

IT SPECIALIST, FLACG/TCO/FSA/USDA

As a self-motivated tester for multiple FSA applications I, tested software for bugs, errors, defects or any problem that can affect the performance of computer software or an application. I performed functional and non-functional testing of software using manual and automated software testing techniques.

• Led teams on multiple applications. Farm Loan and Financial Applications were the primary in this area

• Coordinated MIDAS (SAP) testing efforts

• Security administrator for the testing environment

• Financial gatekeeper for the testing environment applications using eFMS, working with Mainframe staff and additionally providing annual funding for the PCIMS test environment

• Planned and organized meetings of all types (informative, problem solving, technical, financial, planning, etc.)

• Guided project managers, subject matter experts and testers in execution, escalation and resolution of all types of issues (software to seating, equipment, etc.)

• Determined guideline process standardization for test scripting and test strategy

• Worked with local, regional/national quality, development and project management teams in person, by phone and via email to ensure a strong, dependable and impressive software release to the field

• Analyzed requirements, cited application consistency using images 1996-1999

COMPUTER ASSITANT (HELP DESK), CSACD/SUAB/FSA/USDA Help Desk Support with superior communication and technical skills allowing extraordinary service of current and emerging software for used in State and County Offices. My friendly and personable demeanor created fast rapport with clients and accolades for my problem-solving ability

1986-1996

(CODING CLERK, ACCOUNTING TECHNICIAN, GRAIN CONTRACT SPECIALIST, ETC.) Numerous progressive jobs within the Commodity Credit Headquarters Kansas City, KCCO, now reorganized under AMS.

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AWARDS AND HONORS

• Received FSA Administrators Awards (Highest Award for FSA), for contributions to vastly improve FSA’s program payment cycle 2010 and for delivery and commitment supporting the 2016 Spring Expansion of ACRSI

• Received Individual Performance Rating Award for rating periods 2014 -2018

• Suggestion Award received for government savings (automating grain contract processing)

• Recognized for world class customer service and dedication toward reducing open calls at the National Help Desk 1998

• Received more than 20 awards in career

• Numerous certificates of appreciation for CFC, Take Your Student to Work, etc. TRAINING

• SUMMER 2021 RECIEVED KANSAS CERTIFIED NURSING LICENSE FROM JCCC

• FEDERAL PMP 2021

• 3 SCALED AGILE FRAMEWORK CERTIFICATIONS (SAFE) 2020

• BUSINESS RELATIONSHIP MANAGEMENT PROFESSIONAL (BRMP) 2019

• ISTQB TEST ENGINEERING FOUNDATIONS CERTIFICATE 2017

• AGILE TESTER CERTIFICATION 2016

• BUSINESS WRITING AND GRAMAR 2016

• ANNUAL SECURITY/PRIVACY/ AWARENESS

• FSA ASPIRING LEADERSHIP PROGRAM AND MENTORING PROGRAM 2016

• SANS SECURITY ESSENTIALS 2009

• LEADING VIRTUAL TEAMS 2008

• LEADING SUCCESSFUL TEAMS 2008

• SQL FOR TESTERS 2005

• 508 TESTING AND CERTIFICATION 2003

• TESTING STRATEGIES FOR WEB-BASED APPLICATIONS 2002

• MORE THAN 200 COURSES TAKEN IN AGLEARN, MANY SELF-ASSIGNED

• MORE THAN 60 COLLOGE HOURS FOCUSSED IN ACCOUNTING AND EARLY EDUCATION FROM UNIVERSITY OF KANSAS, JOHNSON COUNTY COMMUNITY COLLEGE, MAPLEWOODS COLLEGE, LONGVIEW COLLEGE AND AVILA COLLEGE.

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