Belle A Zappley

Bradenton, FL 609-***-**** ad0cmi@r.postjobfree.com

Organized Hard-working Self Directed Motivated Responsible

Professional Profile

• Experience with loan processing in the mortgage industry and wide-ranging knowledge of conventional and government loan programs.

• Establish and maintain vendor and sponsor relationships for current and future events.

• Demonstrates teamwork, honesty, integrity, and commitment to education.

• Excellent analysis skills used to review and verify borrowers’ income, credit reports, employment histories, and other information to prepare loan applications for underwriting submittal.

• Act as a liaison between the broker, sales team, and underwriting department to ensure a helpful and friendly home buying experience.

• Resolves in-depth problems in a timely manner to find appropriate resolutions in benefit of the situation.

• Strong verbal, written, and interpersonal communication skills.

Work Experience

PennyMac Loan Servicing, Tampa, Florida

November 2020- Present

Loan Structure Reviewer

Working daily in the loan structure queue where broker loan files are structured for underwriting. Analyze full credit package for any in errors. Validate date via credit package documents to the Encompass system to ensure accuracy. Manage multiple loan files. Strong knowledge of mortgage loan products (FHA/VA/CONV/USDA) and knowledge of mortgage documentation, procedures, and processes. Graded on level of productivity and quality of work. Finish above average every quarter. Validates income from self-employment, wage earner, and non-wage sources, such as analyzing business P&L sheets.

Engaging in employee related groups to support company culture and improve morale Communicate professionally, effectively, and transparently to other departments or brokers when a file has an issue. Continually developing my skills for professional growth.

Gain familiarity with industry rules and regulations. Discuss SLA reporting with managers and colleagues. Liaise with tech to ensure both analyst and broker perspectives lenses are accounted for when requesting underwriting conditions. Appropriately discerns business regulation risks. Participate and lead meetings to reach a consensus on processes and procedures.

McLane Company, Inc., Carney's Point, NJ

October 2019-November 2020

Administrative Assistant

Working in Operations department and maintaining a welcoming, professional atmosphere. Responds to the needs of associates with immediacy. Responsible for accuracy and timeliness of assigned work. Compile payroll data such as garnishments, financial reports, vacation time, insurance deductions, and all other required withholdings. Have thorough knowledge of all paperwork requirements and office procedures relative to payroll operations. Reports problems with supervisors. Answer inbound customer phone calls. Directing prospective employees and customers to appropriate personnel. Greet and direct all incoming customers. Administratively support special projects. Fill in for other administrative support personnel on an as-needed basis. Plan meetings. Write and distribute email, correspondence memos, letters, and forms. Assist in the preparation of regularly scheduled reports. Develop and maintain a filing system. Update office policies and procedures. Order office supplies and research new deals and suppliers. Maintain contact lists for office personnel.

Medline Industries, Westampton, NJ

May 2018 - October 2019

Receiver, Warehouse Operator

Responsible for the receipt of inbound medical supplies utilizing SOP and WMS. Unloads trucks and palletizes freight at the receiving dock. Sort Inbound shipments by courier and document ID. Reviews paperwork against physical items received to verify all items are present. Stage medical supplies in designated sections in various warehouse sections, using user certified operating equipment including the Order Picker, Dock Stocker and Clamp. Maintains the safety and functionality of said operating equipment. Uses company specific applications and systems to identify shipping warehouses, determine shipping document and/or troubleshoots shipments for unidentified or wrong items as they are received into Product Central. Alerts leader of any discrepancies.

Education

Rowan University, Camden, NJ January 20, 2015-TBD

Masters in School Counseling

GPA: 4.0

Rutgers University, Camden, NJ

September 2010-May 2014

Bachelors in Psychology and Childhood Studies

GPA: 3.65; Dean’s List

Cherry Hill High School West

Graduated 2010

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