Customer Service Business Management

URSULA MCLAWRENCE

**** ***** **** *****

Lithonia, Ga. 30038

(678) 887 - 3148

************@*****.***

CAREER OBJECTIVE

To obtain a challenging position that will utilize my skills in management, finance, and accounting

PROFESSIONAL SKILLS:

Over 20 years of experience working in a corporate environment in areas of accounting, customer service, and management. A proven ability in analytical skills, team leadership, customer service, accounts management, and client negotiations. Demonstrated proficiency in written communication, oral communication, and organizational skills with a strong knowledge of Microsoft Word, Excel, and Office XP.

EDUCATION

University of Phoenix, Atlanta, Georgia, Masters of Accountancy, 2014

University of Phoenix, Atlanta, Georgia, Bachelor of Business Management/Finance, 2012

University of Phoenix, Atlanta, Georgia, Associates of Arts in Business, 2010

Norwalk Community College, Norwalk, Ct., Accounting academics, 1982 – 1985

PROFESSIONAL EXPERIENCE

Sorter August 2021 – Present $20,966 Year (24 hours wk.)

Amazon Fulfillment Center, Union GA

Sort and scan packages to specific delivery areas

Check return packages for accuracy, make necessary corrections, scan and ship

Lead Administrator/Teacher August 2018 – Present $24,600 Year (35 hours wk.)

Greenlight Learning Center, Stonecrest GA

Implement age appropriate curriculum for Early Childhood

Create activities that enhances motor skills, and the continued development of children

Organize field trips for cultural awareness and teacher training

Complete monthly audits of tuition income and expenses to ensure all tuition are properly posted and to determine if all transactions are properly supported with documentation

Process and audit payroll for accuracy and making sure to stay within budget guidelines

Call Center Operator October 2013 – December 2018 $9,600 Year (20 hours wk.)

Foremost Answering Service/Insta-Answer LLC, Newark, DE

Accepted inbound customer inquiries and requests

Providing appropriate solutions to customers requests and issues

Guide callers through troubleshooting and navigating services and product sites

Principle/Lead Administrator June 2013 – May 2018 $31,980 Year (salary)

Chosen Generation Christian Academy, Lithonia GA

Created age appropriate curriculum for Early Childhood

Assist staff with creating and maintaining a safe learning environment

Created events that nurture the social and emotional development of children

Monitored teachers schedule and allotted expenses to ensure that the numbers were within the budgeted guidelines

Completed monthly audits on tuition and expenses making sure all tuition income was posted correctly and all expenses had the appropriate attached documentation

Completed weekly payroll and monthly audits ensuring accuracy and budget constraint

Administrative Assistant/Afterschool Coordinator January 2009 – May 2013 $24,960 year (40 hours) wk.)

Cornerstone Leadership Academy, Lithonia GA

Implement age appropriate curriculum for Early Childhood

Coordinate after school daily activities

Provide activities and opportunities that encourage curiosity, exploration, and problem-solving appropriate to the development levels of the children

Schedule special events, field trips, and teachers training

Organize teacher’s schedule and assistance

Collection and reconciliation of payments for after school program including clubs, special activities

District Sales Manager (Single Copy) October 2004 – July 2008, $35,000 year (Salary)

Cape Coral Daily Breeze, Fort Myers FL

Responsible for collections, billings and reconciliations of accounts

Processed payroll for Single Copy and Home Delivery

Audited inventory and purchase receipts with oversight to determine if transactions were properly supported

Responsible for yearly budget forecast

Accomplishments

Increased sales by 77% in a little over 3 years

Maintained a 95% collection and 100% billings rate

Established top positions for product presentation

Generated an increase of over 50% in customer impact through promotions, sales, and customer service

Single Copy Area Manager August 1993 – October 2004, $45,000 yearly (Salary)

The Atlanta Journal Constitution, Atlanta GA

Managed collections, billing, reconciliations, and deposits

Processed single copy payroll

Assisted with yearly branch budget, product tracking and forecasting

Complete quarterly audit on sales and collections by examining sales records, inventory receipts and payments for accuracy

Responsible for route maintenance and negotiating product placement

Accomplishments

Improved Single Copy Sales by 50%

Negotiated top position for product presentation

Decrease product waste of 25% - 30% to 5% -10%

Customer Service Representative June 1987 – August 1993, $55,600 year (Salary)

The New York Times, New York, NY

Process weekly payroll

Trained and motivated employees

Managed customer complaints for Home Delivery

Accomplishments

Developed training system on customer satisfaction and retention

Accomplished a delivery rate of 97%

Contact this candidate