Customer Service Ground Support
Resume:
IMRAN CHAKHALIDZE
ACCOMPLISHMENTS
Used Microsoft Excel to
develop inventory tracking
spreadsheets.
•
Researched issues and conflicts
to determine the best solutions,
which enabled better response
times and reduced complaint
calls.
•
Established long-term
relationships with several
lucrative clients through
extensive listening, customer
engagement and a positive
attitude, which resulted in more
than $150,000 in revenues
annually.
•
Promoted to Dispatcher within
3 months of hire as a result of
handling and resolving a high-
stress case effectively.
•
SKILLS
• Recordkeeping Requirements
Calendar and Scheduling
Software
•
• Equipment Needs Assessment
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about
transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.
WORK HISTORY
April 2013 - August 2015
Dispatcher Cargo Logistics International, Lansing, MI Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
•
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
•
Checked that each scheduled route was appropriately covered by delivery drivers.
•
Handled incoming calls and emails from customers
regarding issues with deliveries.
•
Worked closely with customers to effectively resolve issues and complaints.
•
Coordinated closely with other departments to facilitate smooth delivery operations.
•
Coordinated dispatching of 36 drivers to accomplish daily delivery requirements.
•
• Provided training and guidance to new dispatchers. Oversaw and enforced compliance with all safety
regulations and DOT regulations.
•
CONTACT
Tipp City, OH 45371
***************@*****.***
Aviation Ground Support
Software
•
• Effective Communication
• Professional Relationships
• Route Planning
• Dispatcher Monitoring
• Freight Forwarding
• Quality Assurance
• Fleet Operations
• Handle Communications
• Team Work Scheduling
AFFILIATIONS
• Freemason
LANGUAGES
Turkish
Full Professional
Russian
Native or Bilingual
English
Native or Bilingual
September 2015 - February 2017
Truck Dispatcher Wal-Mart Customer Service, Huber
Heights, OH
April 2017 - Current
Transportation Dispatcher Jetaexpress LLC, Tipp City, OH Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
•
Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport
•
Developed and implemented customer service policies and procedures.
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• Utilized customer feedback to improve customer service. Communicated with warehouse staff to facilitate proper loading and unloading of orders.
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• Provided customers with information on products and services.
• Managed customer accounts and invoicing.
• Tracked and monitored vehicle performance and maintenance. Monitored flow of paperwork and directed information to appropriate departments.
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Preserved accurate records of dispatched orders, deliveries and receipts.
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Received new orders, prepared documentation, and assigned personnel.
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• Find Loads using Dat and Truckstop
Manage the schedules of truck drivers to ensure products are picked up and delivered in a timely manner
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Maintain contact with the drivers to make sure they deliver loads on time and keep the brokers up to date with the driver location
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Addressing problems and requests by transmitting information or providing solutions
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Enter data in computer system and maintain logs and records of calls, activates and other information
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Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
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Coordinated driver dispatch to accomplish daily delivery requirements.
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Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
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EDUCATION
May 2014
High school Diploma
Frontier International Academy, Detroit, MI
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