IMRAN CHAKHALIDZE

ACCOMPLISHMENTS

Used Microsoft Excel to

develop inventory tracking

spreadsheets.

•

Researched issues and conflicts

to determine the best solutions,

which enabled better response

times and reduced complaint

calls.

•

Established long-term

relationships with several

lucrative clients through

extensive listening, customer

engagement and a positive

attitude, which resulted in more

than $150,000 in revenues

annually.

•

Promoted to Dispatcher within

3 months of hire as a result of

handling and resolving a high-

stress case effectively.

•

SKILLS

• Recordkeeping Requirements

Calendar and Scheduling

Software

•

• Equipment Needs Assessment

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about

transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

WORK HISTORY

April 2013 - August 2015

Dispatcher Cargo Logistics International, Lansing, MI Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

•

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

•

Checked that each scheduled route was appropriately covered by delivery drivers.

•

Handled incoming calls and emails from customers

regarding issues with deliveries.

•

Worked closely with customers to effectively resolve issues and complaints.

•

Coordinated closely with other departments to facilitate smooth delivery operations.

•

Coordinated dispatching of 36 drivers to accomplish daily delivery requirements.

•

• Provided training and guidance to new dispatchers. Oversaw and enforced compliance with all safety

regulations and DOT regulations.

•

CONTACT

Tipp City, OH 45371

937-***-****

ad0ceg@r.postjobfree.com

Aviation Ground Support

Software

•

• Effective Communication

• Professional Relationships

• Route Planning

• Dispatcher Monitoring

• Freight Forwarding

• Quality Assurance

• Fleet Operations

• Handle Communications

• Team Work Scheduling

AFFILIATIONS

• Freemason

LANGUAGES

Turkish

Full Professional

Russian

Native or Bilingual

English

Native or Bilingual

September 2015 - February 2017

Truck Dispatcher Wal-Mart Customer Service, Huber

Heights, OH

April 2017 - Current

Transportation Dispatcher Jetaexpress LLC, Tipp City, OH Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect

•

Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport

•

Developed and implemented customer service policies and procedures.

•

• Utilized customer feedback to improve customer service. Communicated with warehouse staff to facilitate proper loading and unloading of orders.

•

• Provided customers with information on products and services.

• Managed customer accounts and invoicing.

• Tracked and monitored vehicle performance and maintenance. Monitored flow of paperwork and directed information to appropriate departments.

•

Preserved accurate records of dispatched orders, deliveries and receipts.

•

Received new orders, prepared documentation, and assigned personnel.

•

• Find Loads using Dat and Truckstop

Manage the schedules of truck drivers to ensure products are picked up and delivered in a timely manner

•

Maintain contact with the drivers to make sure they deliver loads on time and keep the brokers up to date with the driver location

•

Addressing problems and requests by transmitting information or providing solutions

•

Enter data in computer system and maintain logs and records of calls, activates and other information

•

Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.

•

Coordinated driver dispatch to accomplish daily delivery requirements.

•

Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.

•

EDUCATION

May 2014

High school Diploma

Frontier International Academy, Detroit, MI

Contact this candidate