Customer Service Front Desk
Resume:
Jasmine Greenwell
Landover, MD *****
******************@*****.***
Dedicated and patient-focused customer service representative with proven strengths in communication, administrative and organizational skills. Willing to relocate: Anywhere
Sponsorship required to work in the US
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Agent/Night Auditor
Crowne Plaza Hotel - College Park, MD
March 2023 to Present
Front Desk Agent 7-3: Process check outs. 3-11: Greet guest in a friendly welcoming manner, assign them a room and handle any bk coupons. 11-7: Your in charge of the night audit, processing payment charges, market charges and running audit
Cashier/Stocker/Customer Service
Lidl's Supermarket - Alexandria, VA
March 2020 to December 2021
Greet guest, ring their groceries up handle money/credit card transactions. Do restock, clean aisle, de- cart aisles. Morning shifts consist of putting up pallets of cooler, meats and ambient within 45 mins Caregiver
Regency Nursing Home - Crofton, MD
July 2019 to November 2020
My passion is to work with the elderly, while working at Regency my job was to make sure each patient on my Pod was up dressed and bathed for breakfast. Some may need assistance with eating most didn’t. I would complete my showers, bed changes through out the day until it’s time for lunch. I’ve also work with patients who have had dimension where they needed total assistance. Cashier
Burger King
October 2017 to August 2020
Greet guest in a friendly manner, take customer orders, handle money/credit card transaction. Help bag food and make sure guest are well taking care of.
Concierge
Hire One - Washington, DC
May 2016 to October 2016
Responsible for greeting guests, welcoming them to the facility, and assisting them throughout their stay. Responsibilities include:
• Answer multi-line phone system
• Greet and direct guests, as well as staff.
• Respond to complaints, service issues and other general questions or concerns as appropriate.
• File, distribute mail and use of a computer usually are necessary.
• Coordinate resident and lobby activities
• Provide assistance to residents for laundry pick-up and package reminders.
• Conduct payroll for all concierge on worksite.
• Processed resident service (maintenance) requests.
• Assist leasing office when needed.
• Provide directions and suggestions to quality restaurants in the area.
• Schedule party and community room rentals.
• Schedule housekeeping upon guests departure.
Education
High school diploma or GED
Skills
• Customer Service Representative (5 years)
• Hostess
• Busser
• Guest Service
• Cash Handling
• Food Preparation
• Kitchen Experience
• Restaurant Experience
• Serving Experience
• Upselling
• Restaurant Management
• Cooking
• POS
• Retail Sales
• Cleaning Experience
• Cashiering
• Catering
• Food Service
• Customer service
• Senior care
• Laundry
• Stocking
• Meal preparation
• Supervising experience
• Caregiving
• Home care
• Food safety
• Leadership
Languages
• English - Expert
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