GWENDOLINE``` MATHEBULA

PROFILE

Vibrant, independent results-oriented individual with Client and Leadership experience. Experienced professional who is passionate about People and Service. I seek challenging projects and or tasks.

CONTACT DETAILS

+27-78-056-****

ad0ccx@r.postjobfree.com

Soweto

REFERENCES

Name: Ike Pataka

Company: Metropolitan Life - Line

Manager

Contact: 078-***-****

Name: Busisiwe Team

Company: Discovery- Team Manager

Contact: 083-***-****

QUALIFICATIONS

Qualification Office Administration certificate

Institute IQ Academy

Year 2021-2022

Qualification Journalism

Institute Rosebank College

Year Jan 2013-Feb 2014

Qualification Matric Certificate

Institute Lamula Jubilee Sec School

Year 2012

WORK EXPERIENCE

Customer Service & Sales skills: Client Care

Skills learned: Sales, Lead warming, Cold Calling, Client retention, Client Centricity and Strong Communication skills, Customer care.

Working Style: Supportive, Teamwork

Knowledge of: Computers, PBX Switch, Interactive Voice Response (IVRs)

CRM Systems, Call conferencing, Call Barging, Crm, Tammy, Softphone, Metrics and Analytics

Computer package: Proficiency in MS Office-- including Word, Excel, and Outlook

Position Debt Collector

Company Nimble

Duration 2023

Duties

• Collecting Credits from clients, negotiate how they will settle debts

Position Financial Advisor

Company Discovery (August 2017 – August 2019)

Duration 03/01/2023-date

Duties:

•Customer service

•Contact clients periodically to determine if there have been changes in their financial status.

•Devise debt liquidation plans that include payoff priorities and timelines

•Provide strategic advice across a variety of financial products and services (debt management, cash management, insurance coverage, investments)

•Assess client’s overall financial picture, understand their needs, and develop a solid financial plan.

•Guide clients towards a profitable and secure financial decision

•Cultivate client base and build win-win relationships.

•Network, generate leads and grab opportunities to sell mutual funds to meet sales quotas. • Keep abreast of new industry’s trends and research market to back up financial consulting.

•Oversee the course of the financial plan and update it, if necessary, to ensure profits

•Comply with all industry rules and regulations.

•Liaise with providers, solicitors, valuers, and other professionals.

•Proven working experience as a Financial

Adviser, Controller, Planner, Specialist or relevant experience

•Track record of successful financial guidance

•Strong communication, negotiation, and presentation skills

•Accuracy, attention to detail and the ability to explain complex information

Position Contact Centre Agent

Company Merchants Dimension Data

Duration 2020-Current

Duties:

•Provide outstanding service to clients.

•Maintaining up to date knowledge of product range.

•Exhibit a high level of problem-solving skills and commitment to quality and client satisfaction.

•Good communication skills (both written and verbal) and the Ability to work well with others.

•Present, promote, and educate clients across all company brands.

•Complete administrative duties and report writing as required daily, weekly and monthly Assist

•Take ownership for incoming enquiries ensuring complete customer satisfaction.

Position Financial Advisor

Company Metropolitan Life

Duration February 2016 – September 2017

Duties:

•Prepare and manage Quotes and Sale

•Maintain customers, customer master files, and sales records up to date.

•Customer service • Process clients claims.

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REFERENCES

Name: Vinoria

Merchants Dimension Data

Team Leader

Contact: 072*******

SKILLS

-Self-motivated

-Strong customer orientation

-Numeracy skills

-Adaptive to change/Shift work.

-Ability to work under pressure.

-Exceptional communication skills

-Analytical thinking & Problem Solver

-Administrative skills

-Team player & Able to work on my own.

-Proactive

-Organizational skills

-Good Planning skills

INTERNAL TRAINING

-Customer Support

-Customer Service

-Sales training

-Dealing with Difficult Clients

-Time Management

LANGUAGES

English (Fluent)

Shona (Fluent)

IsiZulu (Fluent)

Setswana (Fluent)

HOBBIES AND INTERESTS

Cooking

•Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis.

•Contact clients periodically to determine if there have been changes in their financial status.

•Devise debt liquidation plans that include payoff priorities and timelines

•Explain and document for clients the types of services that are to be provided, and the responsibilities to be taken by the personal financial advisor.

•Explain to individuals and groups the details of financial assistance available to college and university students, such as loans, grants, and scholarships.

•Guide clients in the gathering of information such as bank account records, income tax returns, life and disability insurance records, pension plan information, and wills.

Position Call Centre agent & Lead warming Company Voda Chartz.

Duration January 2014 – 2016 Duties:

•Creates Business and sales opportunities.

•Provides information between customer and Business.

•Factors customer feedback

•Makes appointments and produces leads.

•Cold call business customers offering a new phone or reduction on their contract.

•Obtain customer info and talk to them about products and services provided.

•Engage 200-300 customers daily.

•Generate interest and transfer to closer.

•Always promote ‘Best Practice.

Contact this candidate