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Customer Service Event Manager

Location:
Austin, TX
Posted:
October 12, 2023

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Resume:

FANUM.MEIR.3-737-***-**** ad0cct@r.postjobfree.com

UK

OBJECTIVE

Energetic Event Manager with

** ***** ********** ****** **

planning, coordinating, and

executing professional events.

Demonstrated cost-effective

budgeting, exceptional time

management, and event

marketing skills. Creative with

success in planning and

executing small to large

weddings from start to finish

while maintaining highest

levels of client satisfaction.

Prepared to bring talent and

customer service expertise to

rewarding. role. Meticulous.

With 10 years background in

planning events such as

weddings, galas, social events

and religious celebrations.

Strong organizational skills

with success in managing

multiple events and executing

simultaneous events.

UME KHAN

PROPERTY MANAGEMENT PROJECT & EVENT MANAGEMENT

EXPERIENCE

Business Manager • Dillard's

MAY 2022 – Present

PROJECT & EVENT MANAGER • COLOUR WEDDINGS

JAN 2013 – NOV 2021

• Started working as a sales associate and promoted to Clinique Business Manager in one month.

• Continuously exceeded monthly sales targets by over 30%

• Achieved over 50% in sales over the past year by building customer loyalty through fostering stronger relationship.

• Broke last two years records, highest sale in the store

• Achieved highest Sale in district.

• Handled customer-service including POS, sales, and inventory management.

• Top credit card sign-up for Dillard's credit card.

• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.

• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.

• Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre- ceremony, ceremony and reception events.

• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.

• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.

• Hired and cross-trained staff members for various event-specific functions and ensured employees' understanding of associated processes and procedures.

• Selected and ordered refreshments, decor and event materials. UK UME KHAN

1BPROPERTY MANAGEMENT PROJECT & EVENT

MANAGEMENT

737-***-**** ad0cct@r.postjobfree.com

2

SKILLS

• Microsoft Word, Excel,

Project and Visio

• Project planning and

development

• Event planning and

coordination

• Project and Program

Management

• Trade shows and events

• Party and Event

Management

• Residential and

commercial projects

• Preventative

Maintenance Checks

and Services

• Event planning and

organizing.

• Understanding of

project methodology

• Maintaining standards

• Merchandise carrying

• Special event

promotion

• Refunds and exchanges

• Bagging and packaging

• Performed credit reviews on corporations to assess financial conditions.

• Reviewed customer files on regular basis to make sure receivables were in sound condition.

• Improved understanding of financial statements, which helped in assessing risk.

• Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment. CUSTOMER SERVICE REPRESENTATIVE • ROYAL MAIL

JUL 2008 – DEC 2013

• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.

• Conducted presentations to upper management and executive teams for loan recommendations.

• Made decisions and recommendations about extending lines of credit.

UK UME KHAN

1BPROPERTY MANAGEMENT PROJECT & EVENT

MANAGEMENT

737-***-**** ad0cct@r.postjobfree.com

3

• Food safety standards

• Ratings understanding

• Deliveries and storage

• Equipment inspection

and testing

• Cargo unloading and

loading

• Quality Standards

• Regulations and

policies

• Room set up and

preparation

• Interpersonal and client

communications

• Contract reviews and

edits

EDUCATION

BACHOLAR OF ARTS - ACCOUNTING • 1998 • PUNJAB UNIVERSITY, LAHORE, PAKISTAN

VOLUNTEER EXPERIENCE OR LEADERSHIP

Volunteer regular in our Mosque (Church) for all kind of events. SALES MANAGER • HOME 2 HOME FURNITURE

APRIL 2002 – JUN 2008

• Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.

• Consulted on design of model homes for furniture placement based on layout and lighting.

• Displayed past designs and purchases to new clients to assist with creative process.

• Cultivated relationships with vendors and distributors to negotiate best available prices.

• Updated customers on scheduled deliveries of furniture to homes.

• Communicated with clients to find and design layout best suited for client needs and location.

• Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.



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