Support Specialist Technical
Resume:
MOSHOOD A. ARE
ad0cca@r.postjobfree.com
SUMMARY
Moshood is a well-rounded Information Communication Technology. Electro-Mechanical and Low Voltage Maintenance professional.
I am organized, attentive, and able to communicate clearly and effectively, and have excellent/detailed trouble-shooting skills and experience with a broad range of systems and products.
EDUCATION
University of Houston, Houston, Texas
Master of Science in Electrical Engineering - Power Electronics and Renewable Energy Technologies
January 2023 to August 2025 (expected)
Houston Community College, Houston, TX
Certificate in Electronic Technology
HCC Honor List Award
Graduated 2015
Federal University of Technology Minna, Niger, Nigeria
Post Graduate Degree in Mathematics and Computer Science
Graduated 2010
Yaba College of Technology, Lagos, Nigeria
Bachelor of Science in Electrical / Electronic Engineering
Graduated 1997
SKILLS
Microsoft Windows System Administrator
Structured Cabling
ATM – Deployment and Maintenance.
Sales & Support
Information Communication Technology
PROFESSIONAL EXPERIENCE
NCR
Customer Engineer - Second Level Maintenance
September 2021 – January 2023
Information Communication Technology
Onsite support - Voice & Data
ATM Maintenance – Chase, Bank of America, Wells Fargo etc.
Electrical Installation & Maintenance
Structured Cabling
Conduct root cause analysis to identify and resolve complex technical issues in a timely manner, using industry-standard troubleshooting methodologies and tools.
Collaborate with cross-functional teams, including software developers, product managers, and quality assurance engineers, to provide feedback on product issues and suggest improvements to enhance product reliability and performance.
Manage and prioritize a high volume of technical support tickets, ensuring that service level agreements are met and customer inquiries are handled promptly and professionally.
Train and mentor junior team members on technical support procedures, product knowledge, and customer service best practices to improve overall team performance and customer satisfaction.
Regular update of inventory of parts at hand and used
Field Nation
Service Technician (Independent Contractor)
January 2018 – January 2021
Onsite and online support
Responsible for installing, maintaining and troubleshooting computer networks and for ensuring that networks operate efficiently and securely.
Manages computer systems, including hardware, software, and networks. They are responsible for ensuring that systems are up-to-date, secure, and functioning properly.
Provides technical support to end-users. Diagnosing and resolving technical issues, and providing assistance to users who need help with software, hardware, and other technical problems.
Provides technical assistance to employees in an organization. Maintenances of computer systems and networks.
Travels to different locations to install, maintain, and repair computer systems, networks, and other electronic equipment.
Network technician, Systems administrator, Helpdesk technician, IT support specialist and Field service technician
Electrical Installation & Maintenance
LAN support and IP Trouble-shooting
Customer support
Email Messaging system
Schoening Technology
Customer Engineer Contractor (Client: NCR)
January 2016 – Dec 2017
On-site support - Voice & Data
ATM Maintenance – Chase, Bank of America, Wells Fargo etc.
I call about technical issues with products supplied by my company.
Troubleshoot and diagnose problems via phone, research resolutions, apply methods, and run tests to ensure that specific issues have been resolved.
Communicate with clients to determine needs and explain complex issues.
Conduct research and studies on site.
Manage field activities and implement engineering designs.
Diagnose construction or machinery problems.
Resolve malfunctions or other crises when they arise.
Electrical Installation & Maintenance
Structured Cabling
WORLD HEALTH ORGANIZATION
National Professional Officer (Held Multiple Roles)
November 2000 – February 2014
Maintaining System Security
Deployment of Active Directory and Exchange Server
Assembling / configuration of HP and Dell Servers
Providing technical information to assist management make an informed decision in the upgrade of Information Communication Technology infrastructure
NT fault tolerance, backups, performance.
Proactive, energetic self-starter with good problem solving skills
Maintenance of PC‘s and upgrades
Maintenance, repair and configuration of laptops
Maintenance of electrical power backup inverters
Ensuring electrical load balancing
Radio Microwave Installation/Maintenance
Regular inspection of the wireless link and signal levels
Backup systems of the passive / active element always kept in good condition
Regular inspection of the antenna alignment to line of sight
Clean electrical power and power backup system
Helpdesk Support
Ensured that the team is delivering great customer service, is meeting service level agreement (SLAs) and is managing incident restoration in a timely manner
Customer service expectation is highly monitored and reported on performance metrics, such as the number of calls received, the numbers of calls closed on first contact, the number of open calls and the number of opened aged calls.
The use of Key Performance Indicator helped to evaluate the factors that are crucial toward the success of expected deliverables and of an improved customer support experience
Ensured that the team is delivering great customer service, is meeting service level agreement (SLAs) and is managing incident restoration in a timely manner
Used Remedy Helpdesk monitoring tool to ease helpdesk support and conduct training on steps to take to resolve downtime in a timely manner
Windows Active Directory Server Domain
Successfully moved the The Schemer Master, Domain Naming Master, Infrastructure Master within an Active Directory domain while ensuring minimal downtime
Successfully kept Active Directory database consistent within domain controllers via replication
Upgraded and deployed at least Ten Windows Domain Controller
MS Exchange Server
Integrated Exchange Server into Active Directory to improve communication
Enabled front-end and back-end exchange server to activate Outlook Anywhere for staff using AD/Certificate Services for public key certificates authentication and Secure Socket Layer (SSL)
Implemented six exchange deployments at different location and supported its high availability
Network and Support
VPN connection for both local and remote connection
Using Radius authentication services with Virtual Private Network (VPN) ACCESS
IP trouble-shooting
Upgraded and inter-connected several sites to improve internet connectivity and ease operations.
EKO HOTEL, Victoria Island, Lagos
Electrical Maintenance Dept.
January 1995 – October, 1997
750 KVA Heavy Duty Generator Maintenance
Ensuring Rooms are well lit
Replacement of faulty Electrical devices
Conducting regular inspections and tests of electrical equipment and systems to identify potential issues before they turn into major problems.
Performing routine maintenance tasks, such as cleaning and lubricating equipment, replacing worn parts, and tightening loose connections.
Troubleshooting and diagnosing electrical problems, using specialized tools and equipment to identify the root cause of the problem.
Repairing and replacing faulty components, such as fuses, circuit breakers, motors, and transformers.
Maintaining accurate records of all maintenance work performed, including the type of work, the date it was completed, and any parts or equipment used.
Ensuring that all electrical systems and equipment comply with relevant safety regulations and standards.
Collaborating with other maintenance technicians and engineers to develop and implement maintenance plans and schedules.
Maintenance of single and three-phase electric motors
National Youth Service Corps – 1997-1998
EDGAR
Electrical Low / High Voltage Test equipment
Sales & Support
Planned electrical maintenance to ensure safe and efficient operation of electrical systems and equipment in a variety of settings, including industrial facilities, commercial buildings, and residential homes.
Repairing and replacing faulty components, such as fuses, circuit breakers, motors, and transformers.
Maintaining accurate records of all maintenance work performed, including the type of work, the date it was completed, and any parts or equipment used.
Ensuring that all electrical systems and equipment comply with relevant safety regulations and standards.
Collaborating with other maintenance technicians and engineers to develop and implement maintenance plans and schedules.
CERTIFICATIONS
Certificate of Electronic Technology
Microsoft Certified Professional
Microsoft Certified Data Base Administrator
Microsoft Certified Systems Engineer
Cisco Certified Network Associate
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