Shema Masoud

**** ********* **.

Semmes, Alabama, 36575

313-***-****

ad0cay@r.postjobfree.com

Summary of Experience:

Licensed and organize mortgage loan officer with 2+ year of experience in managing heavy pipelines of 50+ loans and exceeding sales target. Demonstrate strong interpersonal skills and exceptional service through the lending process.

KEY SKILLS:

Self-Motivated, hardworking, and willing to take on a variety of tasks

Willing to undergo training and learn new skills

Experienced in determining priorities and working accordingly

Strong customer service skills

WORK EXPERIENCE

Quicken Loans/Rocket Mortgage

Senior Mortgage Loan officer, Jan 2020-present

Licensed in 11 states

Experience in mortgage banking and financial advising

Excellent interpersonal, communication, presentation, and sales skills

Knowledge of loan origination and servicing software

Able to maintain compliance with financial and lending practices

Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.

Work with loan team to ensure that all pertinent account documentation is complete and accurate and that all collateral has been properly secured.

Negotiate terms, structure loan financing based on risk considerations and present credits for approval to appropriate levels of authority with the bank in accordance with bank procedures.

Complete necessary credit investigations on each loan application as appropriate for keeping credit files current for the duration of the loan.

Analyze potential loan markets and develop referral networks to locate prospects for loans

Review financial information from all relevant parties

Originate and evaluate mortgage loans according to company guidelines and standards

Submit and monitor the status of applications

Maintain good relationships with clients by keeping them informed

Track record of successfully originating various kinds of mortgage loans, including FHA loans and VA loans, as well as reverse mortgages, and several types of products

SUMMIT TOTAL CARE, Southfield, MI

Medical Receptionist, Jan 2017 – Dec 2019

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

File and maintain records.

Receive payment and record receipts for services.

Answer telephones and direct calls to appropriate staff.

Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

SUMMIT URGENT CARE & SUMMIT PEDIATRICS, Macomb, MI

Administrative Medical Assistant, Jan 2015 – Jan 2016

Answering telephones

greeting patients

handing correspondence

scheduling appointments verifying patient's medical insurance

processing authorizations for medical procedures.

Performing Phlebotomy duties when needed.

Assisting with preparation of specimen to be transported to main laboratory.

Vital Signs

Prepare the patient for examination

GREENFIELD PEDIATRICS, Southfield, MI

Medical Receptionist, Apr 2013 – Dec 2014

Answered telephones, and directed calls to appropriate staff

Verify patients' insurances, schedule and confirm patients' appointments.

Perform responsibilities of maintaining and updating patient's insurance and demographic information in the system

Responsible for collecting payments from patient's by following the insurance guidelines

Clean and sterilize instruments and dispose of contaminated supplies.

Show patients to examination rooms and prepare them for the physician.

Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

GLOBAL LINGUIST SOLUTION, Baghdad

Interpreter, Mar 2007 – Nov 2010

Provided operational contract linguist support to U.S. Marines in various locations in Iraq.

Provided general linguistic support for military operations and interpreted during interviews, meetings, and conferences.

Interpreted and translated written and spoken communications.

Transcribed and analyzed verbal communications.

Performed document exploitation.

Scanned, researched and analyzed foreign language documents for key information.

Translated and reviewed foreign language documents.

Helped train Iraqi Infantry.

Performed missions and patrols.

RESTAURANT DEPOT, Dearborn

Receptionist, Jan 2006 – Dec 2007

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Order and dispense supplies.

Provide services to customers, such as order placement or account information.

Receive payment and record receipts for services.

RAMS HORN, Dearborn

Waitress, Jan 2005 – Dec 2006

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished dining.

Inform customers of daily specials.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

EDUCATION

Mercy College of Toledo, Toledo, OH

Completed coursework towards Nursing, Jul 2015

Wayne County Community College, Detroit, MI

Completed coursework towards Nursing, Dec 2014

Prerequisites for Nursing School

Henry Ford College, Dearborn, MI

Completed coursework towards Criminal Justice, Dec 2013

ADDITIONAL SKILLS

• Financial Advising

• Customer Service

• Dependable and loyal team member

• Knowledge of Microsoft products and how to operate them (word, excel..)

• Time management

• Data entry

• Eager to learn new things

• Financial software

• Strong problem solving

• Self-motivated

• Production and processing

Contact this candidate