Store Manager Customer Service
Resume:
BM
Brittany Migliaccio
Professional Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Work History
Urban Outfitters, Inc. - Store Brand Leader
Norfolk, VA
07/2021 - Current
Cato Corporation - Store Manager
Virginia Beach, VA
03/2020 - 07/2021
Controlled store inventory and reviewed cash handling and operations reports.
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Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
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Created employee schedules to align coverage with forecasted demands.
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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
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Prepared interesting and innovative visual displays to grab customer interest and promote sales.
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Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
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Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
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Supervised guests at front counter, answering questions regarding products.
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Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
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● Analyzed and interpreted store trends to facilitate planning. ********.**********@*****.***
Portsmouth, VA 23704
Skills
● Customer service
● Interviewing and prescreening
● Employee onboarding and orientation
● Payroll coordination
● Workforce improvements
● Originality and Creativity
● Team Leadership
● Goal Setting
● Policy Development and Enforcement
● Budget Control
● New Display Creation
Education
Kutztown University of Pennsylvania
Kutztown, PA
Biochemistry
Mercer County Community College
Trenton, NJ
Nursing
Tory Burch - Assistant Manager
Norfolk, VA
04/2018 - 03/2020
Brighton Collectibles - Assistant Manager
Lawrence, NJ
10/2014 - 04/2018
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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Developed new store location from ground up by hiring and training efficient team.
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Completed all point of sale opening and closing procedures, including counting contents of cash register.
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Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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Helped with planning schedules and delegating assignments to meet coverage and service demands.
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Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
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Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
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Increased sales revenues by promoting complementary products and educating customers about store promotions.
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Reviewed sales and gross profit reports to determine options for increasing market growth.
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Managed scheduling for store shifts so that there was proper staffing at all times.
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Performed mandatory audits to ensure compliance in all areas were met.
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Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
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Handled customer service by dealing with complaints, organizing stock and answering customer questions.
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● Coached team on effective upselling and cross-selling methods. Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
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