Customer Service Representative

Michael McSpirit

**** ******** *****, ************, ** 17201 cell: 717-***-****

***************@*****.***

CAREER OVERVIEW

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Hardworking employee that will take any project hands-on.

CORE STRENGTHS

• Active listening skills

• Strong organizational skills

• Energetic work attitude

• Top sales performer

• Telecommunication skills

• Seasoned in conflict resolution

• Inventory control familiarity

• Telephone inquires specialist

• Customer service expert

• Adaptive team player

Accomplishments

• Worked with company systems such as Live support and diligently completed all assigned tasks, working overtime as needed.

• Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

• Consistently generated additional revenue through skilled sales techniques.

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

• Cashiered with two cash registers at once in tandem to maximize customer flow.

• Work Experience

Truck Service Advisor 03/2009-04/2014

Travel Centers Of America Greencastle, PA 717-***-**** Maintained up-to-date knowledge of store policies regarding payments,returns and exchanges.

• Computed accurate sales prices for purchases transactions. Worked as a team member preforming cashier duties, product assistance and cleaning.Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store.

Freightliner of Hagerstown 04/2014-Present

Inventory/Receiving/Parts Warranty Management

Keep track of all inventory incoming and outgoing making room for new parts and moving out old parts that are no longer being used. Receive stock orders and customer orders to take care of over the counter part sales and parts for the shop repair orders. Run and complete parts inventory and returns for Detroit diesel, Cat, Cummins, Fuso/Mitsubishi, ford, and Freight liner parts.

Handle multiple accounts and customers orders via phone and email to handle orders in a timely manner to be ordered, pulled, and delivered to each business. Organize cores and warranty parts via shop and customer returns and handle them as needed.

• Educational Background

• High School Diploma Graduated 2008

• Chambersburg Area Senior High School Chambersburg,PA, 17201 USA

• REFERENCES

Travis Hartung Contact - 301-582-2111x1207

Ryan Fisher Contact - 717-***-****

Dave Kaiser Contact- 301-***-****

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