CV

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+** – 906**-***** ad0c57@r.postjobfree.com

Personal Information

Name Zahara Shaik

Address KPHB Colony

Hyderabad, Telangana, 500072

Mobile +91-906**-*****

E-Mail ad0c57@r.postjobfree.com

Date / Place of birth 24.12.1990 / India.

Education & Qualifications

06.2007 – 05.2010 BCom (General)

Acharya Nagarjuna University, India

Work Experience

01.2022 -02.2023 Front office com, Senior Business Development Executive JCS Mobility Services PVT LTD. BikePluss – Hyderabad, India.

Greet and welcome guests

Attending Outbound and inbound calls

Create and maintain comprehensive reports

Keep records of sales, revenue, invoices etc.

Ensuring high lead conversion rates by understanding the customer business model and decision-making channels.

Maintaining and building customer relationship with key decision makers and ensuring highest customer satisfaction.

Built sustainable relationships and trust with customers through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions as per agreed communication guidelines and defined policies.

Set up meetings with potential clients and listen to their wishes and concerns.

Capturing crucial information along the sales funnel ensuring that the CRM strategy works well for every aspect of the business.

Negotiate/close deals and handle complaints or objections. Page 2/3

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90%

90%

80%

80%

100%

80%

90%

Lead Conversion

CRM

MS Suite

Communication

Negotiation

Team Handling

Data Management

03.2020 – 12.2021

Junior Student Counsellor

Veda Overseas Education consultancy – Hyderabad, India

Counseling and advising students about study options available for them overseas based on their profiles

Being familiar with and undertaking the admission process for students' queries of Canada/ UK/Australia/NZ/ USA

Explain admission procedures and courses offered to prospective students and their parents through phone calls, emails, and face-to-face meetings.

Analyse the applications of prospective students based on standard admission policies of all partner institutions

Following up with respective colleges for offer letters, fee receipts, any required documentation

To maintain proper records for all the meetings with the Clients. 06.2018 – 01.2020 Front Office Executive

Xcel Global India - India

Greet and welcome guests

Answering questions and addressing complaint

Answer all incoming calls and redirect them or keep message 05.2016 – 06.2018 Front Desk Receptionist

VDIEC Global Connect Pvt Ltd – India

01.2013 – 12.2015 Receptionist

Broadridge Investment Management Solutions - India

Managing the office and administrative work.

Hard Skills

Other Skills

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Language: English, Telugu, Hindi, Urdu.

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