Customer Service Office Operations

DesMoines, WA***** 253-***-**** ****************@*****.***

KALESIA ROGERS

PROFESSIONAL —_ Energetic Administrative Coordinator dedicated to assisting highly effective administrative

SUMMARY teams and managing office operations with efficiency and grace. Excellent communication

and relationship-building skills with proficiency in Software.

ACCOMPLISHMENTS professional dancer of 15 years at Customer service experience since 15 years

Northwest tap connection. ol

Daycare assistant teacher for 2 years. ‘Avid honor student 2022-2023.

Performed all across the United States.

SKILLS * Schedule Management ——_* Data Collection * Overcoming Obstacles

* Project Support * Verbal and Written * Workload Management

* Skilled in Mediation Communication

* Inbound Phone Call * Organizational

Handling Management

* Appointment Scheduling

WORK HISTORY ADMINISTRATIVE COORDINATOR 05/2023 to Current

Consumer Direct Care Network, Federal Way

* Answered phone calls and responded to inquiries from customers, vendors and other

external contacts.

* Maintained office calendars to track important dates and deadlines.

* Prepared detailed documents and reports in adherence administrative processes,

* Coordinated and scheduled meetings and appointments to keep organization running

smoothly.

* Resolved issues through active listening and open-ended questioning, escalating major

problems to manager.

* Delegated tasks to administrative support staff to organize and improve office efficiency.

CUSTOMER SERVICE SUPPORT REPRESENTATIVE 11/2022 to 04/2023

GI, Troy,AL

* Researched and identified solutions to technical problems,

‘* Responded to customer inquiries and provided technical assistance over phone and in

person.

* Broke down and evaluated user problems, using test scripts, personal expertise, and

probing questions.

* Diagnosed and troubleshot hardware, software and network issues.

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