APRILMARIE ALBINO-LABRADA

ad0c3x@r.postjobfree.com 941-***-**** Kissimmee, FL 34744

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Effective Communication

Performance Improvements

Self Motivation

Verbal and Written Communication

Administrator in Training Bubba Gump Shrimp Com - Orlando, FL 11/2021 - 08/2023 Monitored system performance to ensure proper operation and security of the network. Troubleshot and resolved server hardware and software issues. Upgraded existing systems with new releases of operating systems and applications. Worked independently while coordinating project work and support functions with other team members. Greeted customers, answered questions and recommended specials to increase profits. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Displayed enthusiasm and knowledge about restaurant's menu and products. Bar and Restaurant Manager Juicy Crab - Orlando, FL 08/2020 - 11/2021 Conducted weekly staff meetings to discuss menu changes, special events and other pertinent topics. Analyzed sales reports to identify trends and opportunities for increasing revenue. Monitored inventory levels and placed orders with vendors as needed. Resolved customer complaints in a professional manner. Ensured compliance with all health department regulations. Created daily specials to promote increased sales volume. Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits. Inspected dining areas for cleanliness, proper set-up of tables and chairs. Coordinated catering services for private parties or other special events. Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.

Bar Server Red Lobster - Kissimmee, FL 02/2018 - 09/2020 Provided bar services for numerous public and private events. Performed general cashiering duties and collected on tabs. Cleaned establishment, printed sales reports, counted cash drawers and took inventory to prepare bar for next shift.

Summary

Skills

Experience

Managed intoxicated guests and followed alcohol awareness procedures. Greeted customers in a friendly and professional manner. Assisted with setting up bar area prior to opening shift. Checked identification of customers to verify age requirements for alcoholic beverages. Maintained cleanliness of the bar area throughout shift. Restocked glassware, ice, liquor and other supplies as needed. Provided excellent customer service by taking orders and serving drinks quickly and efficiently. Prepared specialty cocktails according to recipes or customer requests. Organized wine bottles on shelves for easy access during shifts. Processed payments using cash register accurately at the end of each transaction. Stayed up-to-date on menu items, specialties, ingredients and preparation methods. Resolved customer complaints in a timely manner while remaining calm under pressure. Server Chilli's Bar & Grill - Kissimmee, FL 02/2017 - 02/2018 Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products. Greeted customers, answered questions and recommended specials to increase profits. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Cleaned tables and chairs to prepare dining area for next customers. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Line Cook Bjs Restaurants Inc - Kissimmee, FL 08/2015 - 02/2018 Cooked multiple orders simultaneously during busy periods. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate. Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service. Kept stations stocked and ready for use to maximize productivity. Certified Trainer Hard Rock Cafe - Orlando, FL 11/2013 - 04/2016 Determined appropriate instructional plans based on personal strengths and training goals. Devised skills assessments to measure performance and comprehension of program materials. Provided one-on-one coaching sessions to help individuals improve their skills. Collaborated with subject matter experts to create content that meets industry standards. Shift Leader Orange County National Golf Center and Lodge - Winter Garden, FL 01/2012 - 11/2013 Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate. Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service. Cooked multiple orders simultaneously during busy periods. Operated fryers and grills according to instructions to maintain safety and food quality. Set up workstations with needed ingredients, utensils and cooking equipment. Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware. Followed proper food handling methods and maintained correct temperature of food products. Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.

Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness. Osceola High School Kissimmee, FL 05/2002

Education and Training

High School Diploma