Sales Manager Strategic Business

Mark Wilson

Sales Manager

Peoria, AZ 206-***-**** ad0c2e@r.postjobfree.com

WORK EXPERIENCE:

Operations Manager/Partner

Transblue Tacoma Tacoma, WA Aug. 2019 - Present

•Surpassed revenue goal of $1M in the first year & continued to meet quarterly/annual goals year after year

•Provided support to our team of Sales and Project Managers who manage operations, finances, and sales for the organization

•Conducted requests for proposals; complete bid analysis

•Aligned strategic business positions to further company growth, improve operational efficiency, and increase business profitability

•Managed the planning, design, permitting, construction, and turnover of construction projects for residential, commercial and government clients

•Prepared scope of work, project delivery resource requirements, cost estimate and budget, work plan schedule and milestones, quality control, and risk identification

•Reviewed, approved and managed contracts and change orders

•Created action plans to meet KPI’s, objectives, budget, and schedules

•Provided monthly budget forecasts for team & customers

•Lead project delivery resources/team providing project guidance and direction to achieve project goals

•Tracked progress of each project against goals, objectives, approved budgets, approved timelines

•Worked on aligning our team to successful delivery of exceptional customer service to each of our clients

•Implemented communication plan for meetings and written reports/meeting minutes to keep client and project resources informed

Energy Solutions Manager

CMS Energy Advisors Sumner, WA Jan. 2022 - Mar. 2023

•Contracted for 15 months to help boost sales, customer service/retention & company morale until KPI’s were met

•Served over 110+ Pacific NW customers from manufacturing & food processing plants to medical facilities & local government entities; each with varying volume & load requirements, firm capacity needs & pricing structures

•100% customer retention rate with an average of 2-3 year contract extensions on all the clients I served

•Leveraged our deep knowledge of the local regulatory environment to navigate the constantly changing energy markets

•Help customers save money through creative strategies such as consolidating meters, performing energy audits & on-site leak detection surveys

•Offered customized data reports to determine usage relative to company’s output, cost of gas budgeting summaries based on their fiscal year, and detailed nomination and balancing services

•Provided customers with unparalleled consulting services and competitive pricing for their energy needs

•Performed complimentary audits to see if potential new clients are on the correct rate schedule with their respective utility

•Cold call & drop offs to new prospective clients on a weekly basis as we continued to grow & diversify our clientele

•Proficient in PipeDrive where we tracked all scheduled meetings, calls, meetings with current & prospective clients

WORK EXPERIENCE (CONT.):

Sales Manager

AutoNation CDJR Bellevue, WA Aug. 2017 - Aug. 2019

•Managed and lead team of Sales Associates to meet manufacturer and store goals in sales and customer satisfaction.

•Conducted weekly “one on one” meetings with sales associates to ensure they are on pace to meet their goals and help identify the areas that they may be lacking in to help get them back on track

•Promoted to Lead Sales Manager which involved attending Sales Leadership University courses, sitting in on GM weekly calls, etc.

•Recognized and addressed the varied strengths and weaknesses of my direct reports to develop their skills appropriately and help them advance themselves/their careers

•Produced reports for General Manager and Market Team that show the general health of the store and areas of improvement

•Greeted and assisted every customer that visits our dealership and meets with a sales associate on my team in order to give them a great customer experience

•Proficient in using CDK Global to desk deals and prepare for Finance

•Mastered using Compass CRM to manage e-comm, walk-in and phone leads and assist my sales associates in turning that lead into a sale

•Utilized programs like Inventory+ and AAX for completing trade appraisals and managing used vehicle inventory

•Negotiated auto transactions, appraisal of trade-in vehicles, securing financing, and always exceeded company profit goals

Operations Manager/Partner

Drip City Coffee Co. Seattle, WA Jul. 2014 - Aug. 2017

•Purchased an existing coffee shop, rebranded it, remodeled, updated the drink/food offerings & grew the sales by 10x (daily sales average of $100/day to approximately $1100/day within 12 months)

•Our business reached profitability within 12 months & continued from there until we sold the business

•We were the highest rated coffee shop in Belltown via Yelp

•Learned to program and operate multiple POS systems

•Oversee the hiring and firing of all employees for both shops, and any other HR related duties (between the 2 shops we had over 20 employees)

•Hosted events for Richard Sherman, Marshawn Lynch, etc. with providing bottled cold brew, nitro cold brew coffee on tap and others

•Worked on increasing our marketing and social media presence to help grow daily sales

•Trained and appointed department leads that would oversee aspects of the business (store manager, social media lead, bar training lead, etc.)

•Partnered with vendors for pastries, bagels, sandwich, wraps, salads, etc. and worked with them directly to track orders and to keep waste down

Internet Sales Manager

Walker’s Renton Subaru Renton, WA Jan. 2013 - Jul. 2014

•Take internet generated leads and follow up with all potential customers and turn them into car sales.

•Receive, on average, 75-80 leads a month with expectation to close 20-25%

•Mastered using VinSolutions CRM for managing all lead and traffic flow of customers

•Follow through the 10 Steps to the Sale with every customer

•Committed to 40-50 calls and emails per day, with 4-6 appointments each weekend

•Build trust and value in myself and the dealership in order to earn business

•Knowledge of various buying programs offered to customers

WORK EXPERIENCE (CONT.):

Employment Consultant

Vadis Renton, WA Aug. 2009 - Jan. 2013

•Found jobs for adults with disabilities, depending on their interests and abilities, while also supervising them on the job according to their need(s).

•Maintained a caseload of 15-20 participants at a time

•Assisted participants in creating and implementing their individual employment plan

•Minimum of 8 hours/week cold calling and going into businesses

•Maintained all paperwork necessary for their various funding programs

•Worked collaboratively with families, residential, school district staff, DDD, DVR and King County to provide positive outcomes for all Vadis participants

SKILLS:

•Expert in MS Word, Excel, PowerPoint & Outlook

•Expert in Google Drive programs

•Proficient w/LMN Software (CRM & Project Management Tool)

•Ability to comprehend, analyze, and interpret complex business documents

•Winner of multiple “Franchisee of the Month” awards due to Sales & Operational Performance

•Certified on CRM’s such as Compass, VIN Solutions and ACT

•Franchise Advisory Council Member for Transblue

•Licensed Real Estate and Commercial Business Broker since 2018

Ability to solve advanced problems and deal with a variety of options in complex situation

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