***** ******* *, ******* *****, California ***** • 831-***-**** (Cell) • 831-***-**** (Skpye)

ad0c0c@r.postjobfree.com • http://www.linkedin.com/in/mer3

Qualifications Profile

With over 20 years of experience in various roles related to compliance, documentation, and data management, I am a versatile and adaptable professional who can deliver high-quality results in challenging and fast-paced environments. I have a strong background in supporting audit and compliance processes, creating and editing workflow documentation, reviewing and vetting customer accounts, and preparing for ISO audits.

I am proficient in using various tools and platforms, such as Agile, Jira, LiveCycle, Teams, SharePoint, Office, and Polarian, to manage and analyze data, create and update documents, and collaborate with cross-functional teams. I have also completed several online courses and certifications in data analytics, project management, and user interface design, demonstrating my commitment to continuous learning and improvement. I am currently looking for a 100% remote position that allows me to leverage my skills and experience in compliance, documentation, and data management

15661 Highway 9, Boulder Creek, California 95006 • 831-***-**** (Cell) • 831-***-**** (Skpye)

ad0c0c@r.postjobfree.com • http://www.linkedin.com/in/mer3

Experience Highlights

Agilent Technologies, Remote, California

Volt – Contractor

R&D Documentation Specialist 4/2022 – 8/1/2023

Supporting R&D Documentation following QMS and ISO 9001/2000 and ISO 13485. Prepare for ISO 13485 Audits. Creating DHF Structures, posting documents and creating ECO's in Agile. Running test cases in Jira. Creating instrumentation labels in Livecycle in English and Chinese, following US, EU, Canada, China and other international standards for labeling of Medical devices .

Documentation Specialist using: Agile, Jira, LiveCycle, Teams, SharePoint, MS Office, Polarian

Meta (formerly Facebook), Remote, California

Rose International Contractor

Document Specialist II, 7/2021 – 3/2022

Supported Developer Operation in focusing on the audit & compliance domain. Worked with functional teams closely to understand their workflow, improve, and edit the workflow documentation, reviewed audit responses before sending them to the auditors. Interacted closely with cross-functional stakeholders across Privacy, Legal, Product Policy, Compliance when preparing documentation and response for the teams.

Handled ambiguity amid chaos, good eyes on the language used in documentation and workflows, natural written skills to ensure final delivery is understandable to a first-time reader who possesses little knowledge of materials, and last but not least strong risk-based mindset to ensure all correspondences are clear and auditable.

Writing, developing, editing and managing procedure documents and audit assessment response Redacting any sensitive information and creating screenshots/visuals in response documents on behalf of the process owners.

Performing quality control activities on technical and non-technical documents.

Ensuring the consistency and use of proper technical terminology across written correspondence. Formatting internal/external ready deliverables to include structure and consistency across tables, illustrations, captions, indexes, cross-referencing and spelling and grammatical checks

Documenting dictations during working sessions, office hours and auditor walkthrough Summarizing the action items and working with the functional teams to collect the information needed. Creating workflow diagrams for the corresponding processes in the audit cycle

Managing process documentation change management

Proactively identifying gaps in the existing processes and suggesting improvement

Twilio, Remote, California

TargetCW Contractor

Compliance Specialist - 7/2020 - 6/2021

Part of the User Vetting team is part of the Global Compliance organization, which is part of Twilio’s Consumer Trust organization.

Vetted an average of 100+ new customer accounts a day. And responded to vetted accounts with issues on an average of 45 per day.

Maintained a 96% satisfaction rating

Created and maintained the working SOP’s for the creation of the vetting group. Including the creation of the run books on how to use the applications: Zendesk, KASI, Senddesk, Monkey and Sift

Clear verbal and written communicator and made sound decisions in a fast-paced environment.

Excellent time management and organizational skills and comfortable working under pressure.

Proactively identified process improvements that have a significant, positive business impact.

Established relationship and collaboration building skills with cross functional teams, working remotely across time zones to foster a cohesive and creative work environment.

Completed tasks vital to core business SLAs. Clearing the SLA queue in an average of 16 hours.

Empathetic and customer-centric to the core.

Understand and meet customer needs by completing customer user reviews promptly to provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.

Assessed the nature of customer issues and resolved intermediate to advanced level problems.

Ruthlessly Prioritized to identify and communicate process improvements to enhance the productivity and effectiveness of my team.

Visible subject-matter expert concerning KYC tools and investigation processes, with a complete command of known and developing fraud trends.

Worked with teams to build out the strategy and team focus on what the top priorities are for your team that roll up into the high-level company objectives

Quickly and confidently triaged complex issues via documented internal escalation paths.

Effectively respond to all questions from customers (external and internal) in core area.

Note: Due to a car accident I was unable to work during this time. But I was able to take the time and take a lot classes and keep updated on current application

Kopin Corporation, Scotts Valley, California

Senior Program / Project Administrator, 9/2007 – 3/2012

Applied knowledge of progressive network design and development strategies. Leveraged skill with several innovative systems analysis and design methodologies to complete assigned tasks.

Assist consumers and work with vendors, helped with facilities and office management.

Managed $1M+ contract negotiations with company suppliers, resulting in improved cost savings of tools, raw materials, and deliveries.

Successfully took on additional work to balance work gaps from employee reductions, including additional responsibilities in office management, facility coordination, payroll, and invoice reconciliations.

ponsible for buying management, submitting requests for quotations (RFQ), conducting cost data analyses for project proposals, inputting requisitions using Oracle, reviewing project documentation and graphics, and tracking deliveries.

Successfully coordinated and oversaw the new and complete construction of an in-house cleanroom.

Organized all calibration and maintenance of machines and equipment.

Raytheon Polar Services, Centennial, Colorado (2000-2007)

Materials Control Specialist, 6/2005 – 1/2007

Owned and maintained complex data entries related to the creation of stock records and requisitions. These reports ensured 100% accuracy of equipment part numbers and stock records. Owned and maintained status reported for purchase requisitions and worked with procurement teams to ensure delivery deadlines were met or exceeded. collaborated with multi-functional teams and estimating team members to streamline the management of inventory and equipment purchases.

Raytheon Polar Services, Centennial, Colorado

Project Administrator, 12/2004 – 6/2005

Managed the complexities of the 10-Meter and Background Imaging of Cosmic Extragalactic Polarization (BICEP) telescope projects at the South Pole Station and coordinated project deliverables and deadlines. Increased efficiency of team collaborations and client communications by maintaining successful interpersonal relationships. Recruited, interviewed, and managed personnel for the McMurdo Station during the Winter season to streamline the completion of the Facilities Engineering Maintenance and Construction project.

Effectively guided and mentored the overall performance of a 10-member divisional team.

Raytheon Polar Services, Centennial, Colorado

Document Control Specialist / Certified Government Buyer / Certified ISO Auditor, 9/2000 – 12/2004

Served as the primary assistant to the Acquisition Specialist Group Manager, Subcontracts and Compliance Manager, and Socio-Economics Administrator. Became certified as a Government Buyer and ISO Internal Auditor to complete internal audits, document control management, and keep departmental policies and procedures up to date with current industry standards. Delivered exceptional customer service support to improve long-term satisfaction. Provided direct support to Clerical Supervisors and as a member of the Quality Management Team and Web Council.

Analyzed and designed various weekly, monthly, quarterly, and annual financial reports submitted directly to the Raytheon corporate office and the National Science Foundation (NSF).

Completed Government 294 and 295 Forms while also analyzing and reporting performance measures to produce departmental budgets for current expenditures and forecasting future program planning.

Gained a proficient understanding of vendor database management and updating technical systems with new vendors, ESS, and Microsoft Office applications (MS PPT, Project, Access).

Education and Credentials

Polarian (2023)

Agile (Quartz); Jira (2022)

Internal training with Agilent Technologies PLM

Adobe LiveCycle (2022)

SharePoint (2022)

Linkedin

IBM Data Analytics with Excel and R Specialization (2022) (In progress)

Coursera and IBM - online

COVID-19 Contract Tracing Certification (2020)

Coursera and Johns Hopkins Bloomberg School of Public Health

PMP Training Certification (2019) Master of Project Academy

Scrum Master Certification (2019) Scrum Fundamentals Certification (2019) VMEdu – SCRUMstudy

Fundamentals of Project Planning and Management (2019) Certification Coursera and University of Virginia

Agile with Atlassian Jira (2020) Certification Coursera and Atlassian

HTML, CSS3, and JavaScript for Web Developers (2019 - ongoing) Coursera and Johns Hopkins University

User Interface (UI) Design (2019) Coursera and University of Minnesota Certification Courses: Evaluating User Interfaces; Prototyping and Design; User Research and Design; Introduction to UI Design

Other Certifications:

Registrar Accreditation Board and Quality Society of Australasia (RABQSA) Certified Internal Auditor for ISO 9001:2000 - SAI Global Excel Partnership, Southbury, CT

ISO Auditor – Raytheon Internal Training

Executive Support System (ESS) Expert – Raytheon Internal Training

Excel 2000, Level 3 – New Horizons

Six Sigma Specialist Training - Raytheon Internal Training

Government Procurements - Raytheon Internal Training

(SAP) Business Focal Point - Raytheon Internal Training

Windows NT Server / Workstation Administrations and Basic HTML – Computer Training Academy, San Jose, CA

Associations

PMI

Scrum Alliance

CERT

Additional Experience Highlights

SRI Consulting, Menlo Park, California

Senior Document Specialist 1996-2000

Efficiently support projects overseen by 2 Vice Presidents, 2 Principal Consultants, Senior Consultants, and partnered business groups. Technical publications lead and graphic artist using Adobe Creative tools; and charts, graphs, Table of Contents (TOC) generation, and mathematical equations using MS Excel. Completed daily tasks related to importing and exporting data, scanning documents and materials, arranging and scheduling meetings using MS Outlook, setting up detailed travel arrangements, completing file conversions. Successfully performed 5+ complete website maintenances and modifications, including graphic design and extensive web-based research and development (R&D).

LOGICON Ultrasystems – SEO, Mountain View, California

Technical Publications Supervisor 1994-1996

Interfaced with clients to design and develop highly customized technical presentations using MS PowerPoint (PPT), graphic arts, graphs, charts, and mathematical equations. Responsible for importing and exporting data accurately and efficiently, scanning information, inventory control management, office management, project coordination, calendar scheduling, making travel arrangements, and managing paper to electronic file conversions.

Demonstrated a talent for quickly learning new information and technologies while also completing tasks effectively.

MARGARETT E. RIVAS

Margarett E. Rivas

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