Brenda Munguia

** ******** ***, ******* ** *****

862-***-**** • ad0c03@r.postjobfree.com

Objective

Enthusiastic customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and customer service associates with talent for interacting with staff at all levels of organization and public. Work Experience

Patient Service Coordinator

10/01/22- 3/10/22

NJ Imagine Network

Arrange appointments for X-rays, Mammograms, CT Scans, MRI Contacted doctors for any concerns

Phlebotomist 02/11/19-08/27/21

Quest diagnostics/Vanguard medical group

Arrange daily activities based on urgency of requests for fluid samples Identify patients and their personal information using their ID, documents or other means Determine the right venipuncture method based on patient age, health etc. Label samples correctly and send or deliver them for testing

Answer patient questions and provide useful information Keep accurate records on fluid specimens and tests Adhere to all relevant health and safety standards while working Clifton Medical Center 02/07/17-1/11/19

Type 45wpm accurately

Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices Research caller’s issues/problems and find solutions Billing of claims to the appropriate party

Follow up with Insurance timely

Assist in resolving balances on the patient account Timely follow up with patients

Correct and refile claims with the insurance

Take patient complaints, post discounts, set up budget plans, follow up with medical records department and also provide estimates

Real update resume

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Nathan’s restaurant 1/5/13 -8/15/15 Customer Service Welcome guests to the venue

Provide accurate wait times and monitor waiting lists Manage reservations

Escort customers to assigned dining or bar areas

Provide menus and announce Waiter/Waitress’s name

Greet customers upon their departure

Coordinate with wait staff about available seating options Maintain a clean reception area Cater to guests who require extra attention (e.g. children, elderly) Answer incoming calls and address customers’ queries

Assist wait staff as needed

References

Ask upon request

Education

Passaic High School Certified Phlebotomist

Skills

Cash handling Data entry Customers Service Diversity Tech savvy Problem Solving Inventory Management Complaint resolution Inbound and outbound calling