LETICIA CRENSHAW

513-***-**** (C) • ad0byb@r.postjobfree.com

HUMAN RESOURCE DIRECTOR/GENERALIST

STRATEGIC PLANNING /MULTI-SITE / EMPLOYEE RECRUITING, BENEFIT & ENTITLEMENTS Summary of Skills

● Business leader and human resources professional who has improved performance and work environment, allowing organizations to exceed expected business goals. Commended for high energy level, positive attitude, creativity, ability to handle multiple complex assignments.

● Experienced HR Director, Manager and Generalist with 15+ years’ experience in all areas of human resources benefit design, employee turnover, leadership planning, organizational development and administration.

● Experienced with Benefits: Liaising with insurance and saving providers. Answering questions or concerns on behalf of employees and the company. Setting up open enrollment for employees and non-union for multi-states. Facilitate new benefit programs to all the employees via: site meetings, webinars or Skype.

● Experienced with Payroll: Update, collect and import hours from Payroll Planner time keeping system. Verify hours and PTO information. Process new hires, termination and all employee data changes within the payroll system.

● Verify and process worker’s compensation, 401K distributions, and rollover and hardship requests. Organize and process quarterly 401K and annual open enrollment. Capable of working with Unions on collective bargaining.

● Experienced with Personnel Recruiting: Managed recruitment function across multiple businesses, including IT, Business Development, Finance, Payroll, Benefits, Accounting, Hourly Employees and Salary Employees. Consult with business and functional leaders to define competencies for specific roles. Conduct interviews, pre-qualify, negotiate offers and close hires. Perform reference checks and coach hiring managers on reference techniques. Regularly called upon to troubleshoot difficult positions and source, identify, attract, secure and close hard-to-find candidates. Prescreen candidates with detailed phone screens, evaluating candidates with specific job requirements. EXPERIENCE

Human Resource Manager

Best Center of America Holdings Inc., October 2022 – January 2023 Administered the company health benefit plan to employee during open enrollment at multi-state and multi locations. Executed and performed planning and coordination of the annual health fair for the company for multi locations. Conducting the benefit program to all the employees to explain annual enrollment via: site meeting, webinars or Skype. Informing employees of any changes to their benefits. Ensuring that the company’s benefits policy complies with the laws and regulations. Assisting employees with enrollment in benefits programs, such as health insurance and retirement savings. Provide support in all human resource activities to include employment, compensation, labor relations, training and development to ensure that they are in alignment with organizational goals. Design and conduct new employee orientations. Provided management skills for employee benefits programs. Preserve complete and accurate applicant log, BWC, FMLA, Payroll and manage all company I-9. Responsible for the administration of benefits, including 401K plans and others established by the corporation. Provided training to new hires and managers into the ADP systems. Analyzed and interpreted general business periodicals, professional journals, technical procedures, and government regulations. Completed business correspondence, written reports, and produced manuals. This position required me to be experienced in office management systems, and procedures as well as the ability to multitask and prioritize workload. Ensured the compliance of training required for employees according to regulations and professional standards. Maintained appropriate documentation of training and education offered to personnel in the employees’ file. Ensured that all employees complied with mandatory employment requirements. Maintained strict professional ethics, confidentiality, and privacy in all staff and corporate information. Administers all leaves of absence, including FMLA, disability and personal leaves, as well as Workers’ Compensation claims; facilitates communications between employees and managers regarding leave process and return to work; communicates with employees on leave to ensure that all information is up to date, certifications are complete, and employees return to work as soon as they are able; completes Workers’ Compensation reports. Human Resource Manager

Cincinnati Community Action Agency, October 2021 – February 2022 Oversees payroll processing and the work of the HR Coordinator; ensures the accuracy of payroll and maintenance of proper controls; partners with Financial Controller on the reconciliation of payroll and payment of invoices. Manages the HRIS system; looks for opportunities to improve efficiency and ease of use; ensures proper and efficient use of the system; coordinates system training for employees and managers; serves as the primary resource for HRIS questions and issues. Administers all leaves of absence, including FMLA, disability and personal leaves, as well as Workers’ Compensation claims; facilitates communications between employees and managers regarding leave process and return to work; communicates with employees on leave to ensure that all information is up to date, certifications are complete, and employees return to work as soon as they are able; completes Workers’ Compensation reports.

Prysmian Group, Highland Heights KY

Payroll Specialist, October 2019 – October 2021

Upload EPIP file from Kronos hours, EPIP template for non-Krons locations, miscellaneous EPIP’s. Import EPIP files into ADP to process for payroll. Enter pay information into ADP such as: pay information, pay group timesheets, deposit information, new hire information, terminations, STD, Retro pay, vacation pay, serverances, bonuses pay, uniforms dues, benefits, 401K, shoes, etc. Run daily, weekly and monthly reports for manager and locations. Create ADP payroll file to process weekly and sim-monthly payroll. Transmit ADP payroll files. Process payroll for several locations in multi locations throughout the United State for over 1100+ employees salary and hourly. Crenshaw Human Resources & Payroll LLC

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Other Staffing Agency

Contracts from December 2011 - October 2019

Maxim Crane Works, Cincinnati OH

Human Resource Generalist

Assisted and helped employees with completion of the company health benefit plan and flexible benefits plan document required for enrolling and or changing benefit plans. Answering questions and providing assistance to resolve benefit plan issues. Administered the company health benefit plan to employee during open enrollment at multi-state and multi locations. Executed and performed planning and coordination of the annual health fair for the company for multi locations. Conducting the benefit program to all the employees to explain annual enrollment via: site meeting, webinars or Skype. Informing employees of any changes to their benefits. Ensuring that the company’s benefits policy complies with the laws and regulations. Assisting employees with enrollment in benefits programs, such as health insurance and retirement savings. Provide support in all human resource activities to include employment, compensation, labor relations, training and development to ensure that they are in alignment with organizational goals. Design and conduct new employee orientations. Provided management skills for employee benefits programs. Preserve complete and accurate applicant log, BWC, FMLA, Payroll and manage all company I-9. Responsible for the administration of benefits, including 401K plans and others established by the corporation. Provided training to new hires and managers into the ADP systems. Analyzed and interpreted general business periodicals, professional journals, technical procedures, and government regulations. Completed business correspondence, written reports, and produced manuals. This position required me to be experienced in office management systems, and procedures as well as the ability to multitask and prioritize workload. Ensured the compliance of training required for employees according to regulations and professional standards. Maintained appropriate documentation of training and education offered to personnel in the employees’ file. Ensured that all employees complied with mandatory employment requirements. Maintained strict professional ethics, confidentiality, and privacy in all staff and corporate information. Vero RN Contract, Cincinnati OH

Human Resource/Benefit Specialist

Spearheaded employee benefits programs, and assisted in designing and conducting HR programs. Administer all benefits eligibility such as open enrollment, 401K, medical, dental, life insurance, BWC and FMLA. Processed payroll for all Vero RN travel Nurses, Doctors and Office Staff totaling over $1.5M. Onboard new hires into payroll partners system. Trained new staff on payroll system as required and very knowledgeable in fiscal management, and business operating systems. Brookdale Senior Living, Erlanger KY

Business Office Manager

Provided guidance to subordinates in all human resources aspects including recruitment, firing, employee relations, disciplinary actions, and benefits in accordance with organization regulations and state employment law. Developed policies to enhance procedures and presented them to the President to ensure approval and compliance. Verified employment references, criminal background checks and other information about the employment history of the candidates. Managed the development of the new employee orientation program and provided training to new employees as required. Provided career guidance for the achievement of employees’ continuing education, in-service education and training to develop skills and enhancement of job performance and advancement. Managed the employee benefits programs to assure all employees were aware of critical deadlines. Maintained complete and accurate applicant log. Manage the EEOC, I-9’s, and leave of absence for local sites. Process payroll and invoice for residents at the Brookdale Edgewood location. Conduct new employee orientations. Process all BWC and EEOC claims for Edgewood location. Make daily/monthly deposits into location account. StrategicHR Inc./West Chester Township, Cincinnati OH Human Resource Specialist

Developed strategies to assist in recruitment and staffing processes. Maintained employee relations, overseen and designed employee benefits programs, training, staffing, new hire orientations, workers’ compensation, BWC, FMLA and payroll. Actively participated in the revision of policies and procedures related to human resources. Maintained and revised the Employee Performance Reviews. Reviewed and revised job descriptions and evaluations for the staff. Provided assistance in the preparation of all documents required for payroll. Vernovis/Cincinnati Christian College, Cincinnati OH Human Resource Manager

Responsible for new hire orientation, FMLA, payroll, and all generalist activities for a staff over 250+ employees. Verify hours and PTO information for the process, collect and import hours for employee payroll bi-weekly payroll from Showtime and Ansos payroll system. Design benefit plan for Open Enrollment for 250+ employees in two separate sites. Executed and performed planning and coordination of the annual health fair for the company for multi-locations. Conducting the benefit program to all the employees to explain annual enrollment via: site meeting, webinars or Skype. Informing employees of any changes to their benefits. Ensuring that the company’s benefits policy complies with the laws and regulations. Assisting employees with enrollment in benefits programs, such as health insurance and retirement savings. Maintain complete and accurate applicant log, EEOC, I-9, Payroll for 275 employees, manage leave of absence claims/requests, termination process. Respond and forward EDD claims as needed. Ensures monitoring and appraisal of employee performance by training managers to coach and discipline employees, counseling employees and supervisors. HUMACare, Cincinnati OH

Human Resource Generalist

Involvement in all aspects of general implementation of company personnel policies and compliance with local, state and federal regulations and industry standard practices regarding human resources; conducting investigation and record retention. Provide advice, assistance and follow-up on personnel issues, company policies, procedures, and documentation. Provide support in all human resource activities to include employment, compensation, labor relations, benefits, training and development to ensure that they are in alignment with organizational goals. Design and conduct new employee orientations. Consult with business and functional leaders to define competencies for specific roles. Interview, pre-qualify, negotiate offers and close hires. Perform reference checks and coach hiring managers on reference techniques. Working with the Director to oversee employee benefits programs, and helping in designing and conducting programs. Maintain complete and accurate applicant log, EEOC, I-9, manage leave of absence claims/requests, termination process. TrueBridge/PatientPoint, Cincinnati OH

Director, HR Compliance, Compensation and Benefits Develop organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives. Implements human resources strategies by establishing department accountabilities. Oversee the day to day functions of all PatientPoint locations within the company by onboarding new hires. Design benefit plan for Open Enrollment for all PatientPoint locations and divisions. Working with the Director to oversee employee benefits design programs, and assisting in designing and conducting programs. Maintain complete and accurate applicant log, EEOC, I-9, manage leave of absence claims/requests, termination process. Organize and process quarterly 401K and annual open enrollment for 150 employees at multiple sites.

Account Control Technology, Inc., Cincinnati OH

Human Resource Generalist

Involvement in all aspects of general implementation of company personnel policies and compliance with local, state and federal regulations and industry standard practices regarding human resources; conducting investigation and record retention. Provide advice, assistance and follow-up on personnel issues, company policies, procedures, and documentation. Provide support in all human resource activities to include employment, compensation, labor relations, benefits, training and development to ensure that they are in alignment with organizational goals. Design and conduct new employee orientations. Develop and maintain relationships with employment agencies, universities and other recruitment sources. Consult with business and functional leaders to define competencies for specific roles. Interview, pre-qualify, negotiate offers and close hires. Perform reference checks and coach hiring managers on reference techniques. Working with the Director to oversee employee benefits programs, and helping in designing and conducting programs. Maintain complete and accurate applicant log, EEOC, I- 9, manage leave of absence claims/requests, termination process. Respond and forward EDD claims as needed. Ensures monitoring and appraisal of employee performance by training managers to coach and discipline employees, counseling employees and supervisors.

Deveroes Company Was Sold Human Resources Manager Cincinnati OH October 2009 – May 2011

Responded to employee complaints of allegations of sexual harassment and civil rights complaints within the company. Facilitates and/or provides training to the workforce. Maintains and coordinates employee recognition programs. Reviews applications and interviews applicants to match experience with specific job related requirements. Updates Paycor with employee change requests and processes paperwork. Maintain all employee records, forms and employee handbooks. Administer all benefits eligibility such as open enrollment and design, medical, dental, life insurance and FMLA. Perform duties including meetings, benefit coverage, exit interviews and termination process. Verify and maintain vacation, sick time and comp time within the payroll system. Oversee the day to day functions of all the multi –site stores within the company by processing payroll for approximately 100 employees using Paycor system. Process, collect and import hours for Payroll Planner time keeping system. Verify hours, PTO information, employee verification and garnishment within the Paycor system. Maintain a working relationship with over 200 employees to ensure eligibility with the 401K plan. Created and designed the employee benefit plane over 200 employees to ensure yearly open enrollment.

● MAS 90

● Windows XP ● Microsoft Excel

● PowerPoint

● Microsoft Word ● Switchboard

● Bookkeeping

Hard Skills:

● Account Receivable ● Publisher

● QuickBooks

● 10 key

● Ansos

● Showtime

● Paycor

● Paycom

● ADP

● RetailPro

● TimeStar

● Abra

● Cyber Recruiter

Education:

Raymond Walter College - Associates of Arts, Human Resources/Administrative Information Technology Executive

Cincinnati State College - Office/Business Vocational Degree & Nurse Aid Diploma - PCA diploma

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