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Customer Service Seeking A

Location:
Forrest City, AR, 72335
Posted:
October 12, 2023

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Resume:

Yvonne Rogers

**** ******* ******

Forrest City, AR 72335

214-***-****

Professional Objective

Seeking a part time position where I may utilize my skills, abilities and experience.

WORK EXPERIENCE

AUCTION.COM 05/17 – 01/19

Travel to counties in Arkansas to manage the auction process of foreclosed homes.

Sale foreclosed properties and process contracts. Collect proceeds from the sale and process for

banking.

ST FRANCIS COUNTY CIRCUIT COURT 01/2016 - 06/2016

Prepare all files and documents for court. File, stamp, book and page all mortgage documents. File all

documents for attornies, judges and public. Ensure the court system is kept updated with the most current

information.

National Caucus And Center On Black Aged, INC. 04/2014 - 01/2015

A local Literacy Program that teaches adult reading and ESL.

VENDOR RESOURCE MANAGEMENT 8/09-2/12

Manage portfolio of REO assets with open simple or complex title issues that require resolution through

exception reporting and daily communication with title vendors. Manage external vendors and collaboratewith internal participants in the title curative process. Also, serve as the escalation point of contact for

internal and external customers. Identify REO assets through extensive research that violate the

Seller/Servicer Guidelines and gather required documentation for repurchase requests. Work closely with Closing Specialists and Mortgage Insurance (MI) Specialists to ensure title defects do not delay closing

or prevent MI acquisitions. Identify areas of operational improvement and provide suggestions for

solutions. Share best practices and ensure a high level of internal and external customer service focus.

National Bankruptcy Services 08/08-03/09

Managed bankruptcy portfolios for a major law firm. Monitor and prepare documents for filing with the

courts for a number of clients. Verify funds received from debtors and trustees. Monitor loans to ensure

proper litigation was completed by communicating with in-office attorneys and local counsels.

COUNTRYWIDE HOME LOANS 08/96-03/08

Managed Bankruptcy portfolio for Major Lending Company. Responsible for setup of all incoming new

bankruptcy filing, prepared, monitored and posted funds from both US Bankruptcy Trustees and

consumers. Heavy communication with attorneys in regards to the bankruptcy laws in their states. Also

responsible for closing files to ensure proper litigation was completed. Reviewed court documents for

accuracy and filing. Maintained loan activities for information, correspondence from the bankruptcy courts,attorneys and consumers. Identify, respond and/or follow up with mail correspondence for documents.

Prepare letters for loans upon receiving dismissal, relief or discharge of the bankruptcy according to the

US Bankruptcy rules for each state. Extensive research on misapplied or missing funds.

Title Specialist

Tracked and monitored all final orders regarding Title and Title searches for brokerage firms, title

companies and lending institutes. Implemented internal and external time frames for completing orders by performing quality control audits for each search. Executed documents for recording of county

records.

Worked closely in maintaining rapport with outside vendor, abstractors and sub-contractors. Tracked several venues of information from origination to closing. Major support for closing department.

EDUCATION

Texas Institute, Dallas Texas Computer Operations

Henderson State University Arkadelphia Arkansas, Social Welfare, Physiology

SKILL

MS Office MS Excel MS Word MS Windows Window Draw Electronic Mail MS Outlook Lotus Notes Aacer Pacer AS400



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