NICOLE BAKER

Buford, GA · 708-***-****

ad0bxm@r.postjobfree.com

Healthcare Practice Administrator with proven ability to deliver exemplary levels of healthcare service to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Successfully forging partnerships with hospitals and specialty practices to extend patient care reach. Willing to take on added responsibilities to meet team goals. Forward-thinking professional bringing more than 9 years of experience working for a fast-paced physician practice. Exceptional success driving financial improvements and revenue increases for a large specialty practice. Led practice successfully out of a million-dollar deficit with a 10-15 % increase for the past 8 years.

EXPERIENCE

April 2023-Present

ASSISTANT ADMINISTRATOR, OPULENT HOME CARE

●Ensuring that the home is safe for patients by performing inspections of the home environment

●Coordinating with other healthcare professionals such as nurses, aides, social workers, and occupational therapists to ensure that patients receive appropriate care

●Consulting with patients regarding their healthcare needs and available services in order for the nurse to develop a care plan that meets their specific requirements

●Scheduling home visits to assess patient needs, identify concerns, and gather information for the nurse to develop a care plan with the patient and his or her family members

●Overseeing care provided by nurses, therapists, aides, and other medical professionals who provide direct care to patients in their homes

●Determining how much assistance is needed based on the patient’s condition and ability to live independently in the home environment

●Coordinating with families to ensure that they are prepared to provide care for their loved ones at home

●Offers recommendations to decision-makers on ways to improve the efficiency of the office

●Maintain relationships with referral sources and develop new ones as needed

●Keep abreast of changes in the healthcare industry and adapt the home care agency’s services accordingly

●Help implement policies and procedures to ensure quality patient care

●Ensuring nurses and aides are in compliance with licensure and certification

JANUARY 2016 – FEBRUARY 2023

PRACTICE ADMINISTRATOR, FUSION SLEEP

●Developed policies and procedures for effective practice management.

●Managed a team of 30 clinic and office personnel.

●Assessed processes and procedures, complying with OSHA and HIPAA regulations.

●Assisted with regulatory issues such as compliance.

●Monitored and inspects staff processes while ensuring continuous compliance with regulations.

●Provided outstanding support to the entire staff which helped improve process flow and boosted efficiency.

●Boosted staff morale by offering constructive feedback and specific direction.

●Developed close working relationships with front office and back-office staff.

●Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.

●Carries out employee corrective actions including peer improvement plans or termination.

●Processed and approved all scheduling changes to executive calendars by using google.

●Realigned schedules to factor in Paid time off or changing conditions due to shortage.

●Implemented and created schedules and templates for the 2019 EMR system.

●Conducted meetings to update management and staff members on progress.

●Increased revenue by 10-15 % for 8 consecutive years.

SEPTEMBER 2015 – JANUARY 2016

SCHEDULING MANAGER, FUSION SLEEP

●Created a team environment that values the input of team members to drive outstanding patient experience.

●Set clear goals and expectations for department and advocate performance. Helped develop and implement action plans to address any deficiencies.

●Developed data, performed analysis and prepared management reporting on department outcomes.

●Continued to improve and streamline operational procedures that increase productivity and efficiency based on call volume forecasting, team members adherence to schedule, response time, first- call resolution, contact quality and customer satisfaction.

●Maintained HIPAA compliance and patient confidentiality.

●Worked with supervisors and team members to understand the scheduling needs of the patients.

●Conducted meetings to update upper management and staff members on progress.

●Used CareCloud, Nextgen and KOEO to maintain and update patient databases and patient records.

●Helped with implementing scheduling policies.

●Supervised a team of 10 office personnel.

JULY 2014 – SEPTEMBER 2015

SCHEDULING SUPERVISOR, FUSION SLEEP

●Helped coach and train new team members.

●Answered schedulers questions, guided them through difficult calls or issues.

●De-escalated complaints from patients and handled issues that cannot be fielded by schedulers.

●Worked with the team to ensure adherence to procedures, guidelines and quality performance.

●Ensured the attainment of daily, weekly and monthly scheduling goals and performance of all team members.

●Worked with manager and supervisor to plan and coordinate production schedules.

●Set up office visits and sleep study appointments with patients.

●Led team of 9 scheduling coordinators.

●Developed strong working relationships with management and executive team through effective scheduling and communication skills.

EDUCATION

MAY 2006

HEALTH ADMINISTRATION, OLYMPIA COLLEGE

Maintained a 3.9 GPA. Graduated on Deans list.

SKILLS

●Policy development

●Practice Management

●Relationship building and retention

●Multidisciplinary team collaboration

●Hiring and recruitment

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