Peter Cox

ad0bxe@r.postjobfree.com • 917-***-****

linkedin.com/in/peterjcox/ • Lowell, MA 01852

Summary

IT Leader Technical Director

Technically minded and results-driven IT leader with comprehensive experience in designing and managing networks and systems.

Critical thinker and problem-solver with expertise in supervising company’s IT department operations and technology assets as well as employing secure, reliable, efficient systems to improve efficiency. Knowledgeable and experienced in overseeing and monitoring most IT fields, desktop, system engineer, network, database, and security functions. Adept at introducing key technology solutions to meet changing needs of projects and business environment. Proven success in designing complex networks and IT infrastructure for seven buildings as well as expertly setup help desks. Demonstrated ability to co-ordinate with management and team members to create and execute plans for the growth of organization. Articulate communicator, exhibiting excellent relationship management skills at all levels.

Areas of Expertise

•Systems/Operations Analysis

•Cloud Computing

•Skilled Troubleshooting

•Vendor Management

•Cisco Technologies

•Systems Evaluation

•Technology Design

•Coordination Engineering

•Networking

•Equipment Selection

•Contract negotiation

•Network Design

•System Integration

Career Experience

MRP Technology, on behalf of GSK (formerly GlaxoSmithKline), Cambridge, MA

Senior IT Technology Manager 10/2022 – 3/2023

Lead local IT team and direct overall technical operations during the transition process from previous systems and network to the GSK international standard. Maintain current systems until such time as retirement/replacement onboard new employees into current systems. Offboard employees that are leaving from systems. Designing roadmap, standards, and GSK organizational imperatives as per the central committees using best business practices.

●Ensured that operations continued unimpeded even though there was a 50% attrition of technical staff.

●Identified and assisted in the stage one implementation of the GSK network standard for the site.

●Assisted with the stand up of multiple “smart” conference rooms and other assorted Audio Visual systems.

●Manage the onsite helpdesk and teams ensuring that situations are resolved in a timely and cost effective manner.

●Participated in various teams and architectural workgroups in bringing the GSK International computing environment standard to the site with minimal disruption of current operations

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Tufts Medicine, Lowell General Hospital – Lowell, MA

Senior Technology Leader 8/2021 – 8/2022

Lead and direct overall technical operations and adeptly manage all technical decisions at company’s Lowell General Hospital site. Maintain proper checks and balances to confirm adherence to all regulation and attainment of all business standards or service levels. Support and manage Tufts Medicine and Lowell General Hospital’s roadmap, standards, and organizational imperatives by devising robust strategies and best business practices.

●Significantly increased team responsiveness and satisfaction surveys by 55%.

●Adopted best practices and procedures to ensure effective management of technical groups at company’s Lowell General Hospital site.

●Guaranteed smooth and efficient running of functions in line with Hospital's vision and plans by developing and executing technical strategies and providing direction.

●Formulated plans and structured processes that aided in assuring coordination across various teams of technology, application, and professional groups inside Cerner, Tufts Medicine, Lowell General Hospital.

●Administered and controlled different teams of infrastructure, workstation, network and security, and technical telecommunications, confirming seamless work.

●Participated in various teams and architectural workgroups to bring the first Epic cloud based installation live, one year from announcement.

Cerner Corporation, ITWorks Organization – Lowell, MA

Senior Technology Leader 2018 – 2021

Lead and direct overall technical operations and adeptly manage all technical decisions at company’s ITWorks Circle Health, Lowell General Hospital site. Maintain proper checks and balances to confirm adherence to all regulation and attainment of all business standards or service levels. Support and manage Circle Health, Lowell General Hospital’s roadmap, standards, and ITWorks' organizational imperatives by devising robust strategies and best business practices.

●Significantly increased team responsiveness and satisfaction surveys by 50% and saved more than 200k in getting a Verizon spidercell installation for free.

●Adopted best practices and procedures to ensure effective management of technical groups at company’s ITWorks Circle Health, Lowell General Hospital site.

●Guaranteed smooth and efficient running of functions in line with Hospital's vision and plans by developing and executing technical strategies and providing direction.

●Formulated plans and structured processes that aided in assuring coordination across various teams of technology, application, and professional groups inside Cerner, Circle Health, Lowell General Hospital.

●Administered and controlled different teams of infrastructure, workstation, network and security, and technical telecommunications, confirming seamless work.

Cerner Corporation, ITWorks Organization - Brooklyn, NY

Senior Technology Leader 2013 – 2018

Took appropriate initiatives to guarantee effective management of all technical decisions at company’s ITWorks New York Methodist Hospital site. Supervised and managed all technical activities associated with the technical groups at Cerner's IT Works New York Methodist Hospital site. Defined and employed policies to confirm all business standards or service levels are met. Delivered active functional support in implementation of New York Methodist's roadmap, standards, and ITWorks' organizational imperatives.

●Oversaw and managed all technical functions and successfully grew the department from 4 people to over 25.

●Focused on improving strategies and optimizing business practices that aided in attaining desired results.

●Developed technical strategies and provided direction to advance Cerner and the Hospital's vision and plans.

●Implemented best practices to effectively manage IT infrastructure, network, and security teams.

●Expertly designed original network and developed various policies related to the security, network access, application access, DR, and backup.

●Designed more than seven-building networks and established three brand new construction and four gut and retrofits as well as numerous smaller offsite clinics (three floors or less).

●Maintained efficiency and effectiveness through coordination between different teams of technology, application, and professional groups inside Cerner, New York Methodist Hospital.

Cerner Corporation, ITWorks Organization - Brooklyn, NY

IS Architect, Sr. Team Lead May – Sept 2013

Designed, implemented, and upgraded the hospital's enterprise systems that aided working closely with Cerner WHQ, Cernerworks, various NYM departments and New York Presbyterian. Oversaw and supported the Ancillaries team, infrastructure team, and networking team.

●Delivered support in designing, developing, and implementing all incoming hospital systems and networks.

●Leveraged key expertise and knowledge while managing Hospital's IT Security and various other platforms.

Cerner Corporation, ITWorks Organization - Brooklyn, NY

Cerner ITWorks Network Administrator Mar 2013 – May 2013

Rendered expert services as a network administrator; adeptly planned, designed, upgraded, and implemented hospital's enterprise network as well as synchronized network activity with both Cerner works and New York Presbyterian systems. Directed and successfully managed radiology and pharmacy IT teams, infrastructure and networking teams.

●Contributed efforts in designing and execution of all incoming hospital systems and networks.

●Focused on enhancing efficiency and effectiveness by designing and employing hospital's IT security plans.

New York Methodist Hospital - Brooklyn, NY

Network Manager 1993 - 2013

Designed, created and implemented hospital's enterprise network as well as synchronized network activity with both Cerner works and New York Presbyterian systems. Managed radiology and pharmacy IT teams, infrastructure, workstation, security and networking teams.

●Handled all technology projects from RFP to support serving as de facto CTO.

●Created the Hospital’s Intranet Site

●Implemented the Hospital’s first standardization (hardware and software) guidelines/processes

●Designed and implemented the Hospital’s first Help-Desk (9-5, M-F)

●Designed and implemented the Hospital’s first 24 hr Help-Desk (including scheduling and staffing the various shifts)

●Created the majority of the IT Processes and procedures

●Focused on enhancing efficiency and effectiveness by designing and employing hospital's IT security plans.

Additional Experience

Methodist Hospital of Brooklyn 1992-1993 Lab Receiving clerk for Lab IS

Received specimens to enter into Laboratory system

Ran nightly maintenance and backup jobs, including month and year end

Martin Paints 1990-1992 Assistant Store Manager for Park Slope 5th Avenue store

Sales

Managed store schedule of sales associates

Reconciled inventory and orders, including forecasting upcoming needs/sales

Atlantic Repair Corporation 1983-1990 Assistant Supervisor

Managed teams of anywhere from 5 to 25 members during various repair operations

Diagnosed issues and drafted repair plans, costs, resources, personnel and material

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