Customer Service Insurance Agent
Resume:
Khadija Smyer Florence, SC ***** ● Phone: 843-***-**** ● ************@*****.***
PROFESSIONAL QUALIFICATIONS
●Strong advocate of providing quality and professional customer service
●Possess a high level of professional integrity and ethics
●Excellent written and verbal communication skills
●Adapts to new policies, procedures, and tasks easily
●Identify and solves problems and concerns independently
●Possess experience in a high-demand sales environment
SKILLS
●Advanced skills in Microsoft Word, Excel, & PowerPoint
●Advanced computer literacy, including typing 40 wpm
●General office equipment including facsimile, printer, scanner, and multi-phone lines
●Accounting balance sheets, equity calculations, income, and company profit statements
●Tax Preparation
EXPERIENCE
Licensed Insurance Agent (Personal Lines) 2022-
Allstate Insurance Company
Present
●Handle inbound and outbound calls
●Produce insurance documents
●Handling billing account inquiries
●Fulfill all policy requirements
Customer Service Specialist / Tier 2
Assurant 2016-2022
●Resolve customer issues via phone
●Use telephones to reach out to customers and verify account information
●Greet customers warmly and ascertain problems. Assist with the placement of orders, refunds, or exchanges
●Process Homeowners Insurance payments
Sales Associate / Cashier
Sally’s Beauty Supply Florence, SC 2013 - 2015
●Skilled in sales, and knowledge of beauty products and electronics
●Remained current on beauty trends, and new product lines, to provide outstanding customer service
●Successfully maintained cash handling accuracy and cash register balancing
●Consistently stocked shelves, and updated pricing, advertising, and promotional materials accordingly
EDUCATION
Acquiring Bachelor in Business Administration
Capella University Minneapolis, MN 2018
HS Diploma, West Florence High School Florence, SC 2011
AWARDS
Silver in Work-keys Computer Efficiency Award
West Florence High School Florence, SC 2007
Member of The National Society of Leadership and Success
Capella University. Minneapolis, MN 2022
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