Summary

Senior level of experience in the IT industry, acquiring both Functional and Technical skill sets. For the majority of my career, I’ve been a Senior Functional Consultant specializing in the areas of Customer Relationship Management, Financial Management, and some Human Resource Management. I have a knack for aligning myself with the business and developing a strategy of doing what’s best for the client. I’ve worked with clients in the following industries Medical, Medical Devices, Pharmaceutical, Power Generation, Education, Consumer Goods, Manufacturing and High Tech. I’ve implemented several packaged solutions, but I primarily focused on Oracle. I follow the Deming philosophy, “If you can’t describe what you’re doing as a process, you don’t know you’re doing.” My strengths include building client relationships (Trusted Advisor), change management, business process analysis, business process redesign, business requirements analysis, GAP analysis, team player, adapting new technology, attention to detail and a strong problem solver.

Professional

Experience

Third Planet Solutions, LLC – Lawrenceville, GA Jul 2001 – Present

Role: Senior Functional Consultant

Projects for Third Planet Solutions:

Masmo – Oracle Functional Lead for Service (August ’19 – April ‘23)

Brooks – Oracle Cloud Fuctional Lead for Service & Subscriptions (Mar ’19 – Jun ’19)

Scientific Games – Oracle Functional Lead OM (Apr ’18 – Mar ’19)

Masimo – Senior Oracle Service Consultant (Sept ’17 – Mar ’18)

Midmark - Senior Functional Lead (Feb ’15 – Jun ‘17)

Qlear Solutions, Inc - Lead Global Process Consultant for Service (Jun ’15 – Sept ‘15)

Verint - Lead Service Contracts Conversion Consultant (Dec ’14 – Jun ‘15)

Harvard Pilgrim Health Care - Oracle Functional Lead (Nov ’13 – May ‘14 )

Allscripts - Functional Contracts Lead (Aug ’12 – Oct ‘13)

Hazelden - Project Manager and Functional Consultant (Sep ’11 – Jul ‘12 )

Kato Engineering, Inc (an Emerson Company) - Functional Lead (July ’11 – August ‘11)

Kinetic Concepts Inc. (KCI) - Functional Lead (Mar ’10 – July ‘11)

L-1 Identix - Functional Oracle Marketing Consultant (Mar ’10 – Jun ‘10 )

Ceridian Corporation - Functional Lead (Sept ’09 – Jan ‘10 )

Specialized Technology Resources - Functional Lead (Apr ’09 – Aug ‘09)

Guidance Software - Functional Lead (Mar ’08 – April ’09)

Verint - Lead Global Process Consultant (Nov ’07 – Mar ’08)

IBM Internet Security Systems - Functional Consultant (July ’07 – Nov ’07)

Neill Corporation - Project Manager and Senior Functional Consultant (May ’05 – Jun ‘07)

GE Power Systems - Lead Functional Consultant (Sep ’04 – Apr ‘05)

ADVO - Oracle Functional Consultant (Jun ’04 – Aug ’04)

RiverDeep - Functional Consultant (Jan ’04 – Jun ‘04)

JM Family Enterprises - Functional Consultant (Sep ’03)

ADVO - Oracle Functional Consultant (Jun ’02 – Jan ’04)

DENEB - Functional Project Lead (Oct ’02 - May ’02)

Major Accomplishments:

Completed 10+ implementations to Go-Live

Designed a dynamic contract solution for the Sales organization, saving them over $10 Million in revenue leakage

Designed a quoting solution for a Fortune 100 company

Connect-Care, LLC – Alpharetta, GA Jul 1999 – Jul 2001

Role: Sr. Application Consultant (CRM, eCRM, ERP)

Served as a lead on the Mobile-Connect project team. This included defining user requirements, developing timelines, creating project feasibility and implementation documents. Investigated ways to sync customer information to/from a wireless PDA to a database server. Participated in coding the Mobile-Connect prototype. Also, joined the Sales-Connect project team in customizing the existing Sales module to improve polices and procedures for the Sales department. Developed a VB/DTS application to import sales leads from an external source into the Connect-Care database.

Projects for Connect-Care:

DENEB – Functional Project Lead

Panasonic – Functional Project Lead

TechRX – Functional Project Lead

Practiceworks – Trainer

S2 – Consultant/Web Developer

Major Accomplishments:

Worked with internal development as the Business Analyst for Mobile-Connect.

McKesson/HBOC/IMNET Systems, Inc. – Alpharetta, GA Sep 1998 – Jul 1999

Role: Technical Advisor for Electronic Patients Record System

Served as Senior Systems Integrator on a $15 million dollar project. Implemented Electronic Image Warehouse (EIW) and Electronic Patient Record System (EPRS) as a enterprise wide imaging solution to TENET Healthcare’s business office facilities across the U.S

Various IT roles at Digital/Compaq and Federal Reserve of GA Aug 1993 – Sep 1998

Education

Double Major: Business Operations (BSOP) and Computer Information Systems (CIS) – DeVry Institute of Technology, Atlanta, GA

A+ Certification – TekSystems, Atlanta, GA

Training

Oracle Fusion HCM Training

Oracle Sales Cloud

Oracle CX

Call Center Technology

Oracle CRM System Administration

Implementing Oracle Interaction Center

Oracle 8i/9i/10g: SQL

Define Flexfields Release 11i

Implementing Oracle Financials 11i/12i

Siebel Essentials

Integrating Siebel Applications

Applications

Oracle CX Cloud

Oracle E-Business Suite 11i & R12

Siebel Applications

Clarify

Connect-Care

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