Shirlee Singh

847-***-**** (Cell) Email: ad0bw5@r.postjobfree.com

Analytical, ambitious and experienced professional seeking an Analyst role in an organization to utilize my knowledge, skills and experience, while making a contribution to the growth and success of the company.

Business Skills:

Capable of working independently and in a team environment.

Enjoy working and take pride in my work and my achievements and well organized.

Have good time management and communication skills.

Have a good working discipline and interpersonal and management skills.

Reliable and willing to learn new skills and developments.

Education & Training

MBA with concentration in Project Management & Health Services, 2014

Keller Graduate School of Management, Chicago, IL

Bachelor of Science in Computer Information Systems

DeVry University, Chicago, IL, 2007

Professional Experience

Application Analyst / Data Analyst, JACKSON HOSPITAL, Montgomery, AL 11/2019– Present

Create stored procedures and reports using MS SQL Server.

Maintain records of different reporting processes.

Provide friendly and courteous support and monitor data requests to ensure timely and effective response.

Maintain confidentiality and integrity when dealing with Hospital and Clinic related data.

Identify, Analyze, and interpret patterns of complex data sets.

Troubleshoot and resolve problems related to One Content and Paragon Clinical and Financial applications

Troubleshoot and support LIS applications, and printing issues.

Have an understanding and working knowledge of IS applications and understand the relationship between

Information system within the organization.

Build and design within the applications as requested.

Build AD users account.

Tech Support Analyst, JACKSON HOSPITAL, Montgomery, AL 6/2014–11/2019

Identified the problems, including hardware and software aspects for computer systems.

Demonstrated excellent customer service.

Provided printer support to the users, reimaged pcs and laptops.

Support 1K+ user base. Install, maintain and supports PC Network Environment.

Logged and documented every call very with a detailed ticket of the request and add content to knowledge base for future reference.

Reviewed open tickets to make sure a resolution was reached in timely manner.

Front Desk Manager / Auditor, STUDIO6, Opelika, AL 6/2010–12/2010

Entered customer reservation and payment data, recorded sales and expense journal entries, and matched up customer requests with available services.

Oversaw payroll and scheduling of team of 6 to 8 employees.

Helped front desk staff with guest needs and handled guest complaints.

Database Consultant / Web Designer, GRANT MEMORIAL CHURCH, Chicago, IL 11/2006–2/2007

Utilize MS SQL, My SQL and other toolsets to create online Voting system.

Designing and implementing Database to include members, candidates, and voting results for an online voting system

Planning, designing, coding and testing of the online voting system

Write PHP code to access database

Trained client on how to maintain the database

Office Manager / Bookkeeper, UNITY HOSPICE, Skokie, IL 2/1998–4/2007

Verify accuracy of financial reports and Bank reconciliations.

Review invoices and process invoices for four different offices.

Review Accounts Receivable and collect all the outstanding balances.

Submit claims to Medicare, Insurance, and VA and resolve billing related issues.

Solved the backlog of filing at the office by organizing a more efficient file system while the office was closed during one weekend.

Aid in data entry, general filing and special project assignments and utilize customer service skills

Awards:

Employee of the Quarter 2022 Jackson Hospital and Clinic

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