Customer Service Management Team

MOLLY TRAHAN

**** *** **** ** *** ** • Detroit, MI 48214 • 810-***-**** • *****.******@*****.***

OBJECTIVE

To obtain a position where my skills, dedication, and creativity will be used as well as strengthened. WORK EXPERIENCE

Sister Pie Detroit, MI

May 2017 – October 2023

o Staff and Operations Management:

Oversee day to day kitchen operations to fulfill production requirements

Create and organize daily production lists and internal communications documents.

Facilitate a safe and productive work environment for all employees.

Perform check-ins with employees to provide and receive feedback

Staff training

Delegate tasks and oversee their completion

Multitasking and time management

Troubleshooting depending on staffing issues, ingredient shortage, and any other last minute obstacles

Communicating workflow and special events needs with management team o Inventory and Purchasing Management:

Maintain and organize all ingredients, products, and materials in the bakery with respect to space limitations and production needs.

Format and ensure all recipes are accurate and up to date both in physical and digital copies, as well as in inventory software, Parsley

Manage and update recipe pricing, updating ingredient costs as needed

Retain positive relationships with vendors, suppliers, and farmers.

Perform weekly inventory and make purchases dependent on shop needs.

Create and manage production numbers, pars, and monthly schedules.

Count and handle weekly cash deposits.

Honeypie Café and The Palomino Bar Milwaukee, WI

July 2014 – May 2017

Gigi’s Cupcakes Wauwatosa, WI

January 2012 – October 2015

Quad/Graphics Sussex, WI

July 2008 – January 2012

Worked in a rotational training program involving time being spent in the various departments in order to learn the company from the ground up.

o Customer Service Representative/Account Manager

o Estimating

SKILLS

Proficient in Google and Microsoft Office Suite

EDUCATION

Milwaukee Area Technical College Milwaukee, Wisconsin Baking and Pastry Arts December 2013

Overall GPA: 3.99

Western Michigan University Kalamazoo, Michigan

Bachelor of Science in Imaging April 2008

Minor: Communications Overall GPA: 3.56

Contact this candidate