Vice President Banking Operations
Resume:
Charu Olson
Schaumburg, IL 60193
Email: *******@*******.***
Professional Experience
J.P. Morgan Chase
May 2022 - Current
Vice President
Process Improvement Manager - Quality Engineering
Duties include:
Deploy, sustain and propagate the Audit program for 200+ lines of businesses within Consumer and Community Banking Operations
Strong stakeholder management, communication, and executive-level presentation skills
Provide evidence the process is being executed per the requirements of the Program
Scale data driven root cause analysis, problem solving and continuous improvement capabilities across Consumer and Community Banking
Keep abreast with current Policies and Standard and coach team member on new changes
Collaborate with Consultants to achieve Project Management Goals
J.P. Morgan Chase
June 2007 - 2022
Vice President
Branch Manager
Duties include:
17+ years of financial services experience
Experience in leading change with a track record of identifying and implementing opportunities to improve business operations and performance
Manage a professional staff of examiners and banking professionals to ensure that banking regulations and compliance policies are followed
Oversee a branch team consisting of 40+ bankers, tellers, and assistant managers
Manage and train banking professionals on federal regulatory banking law
Knowledge of P&L dynamics and its direct correlation to banking products
Coach bank employees on bank regulations and stay current with new rules and regulations
Deliver employee Performance Management reviews
Manage Risk and Control Self-Assessment Process
Experience with BSA/AML Regulations within the financial services industry
Perform periodic and unannounced internal audit of security programs
Advanced analytical skills, problem solving, critical thinking and decision-making
Hands on experience in performing risk analysis, identifying vulnerabilities, and performing security reviews
Effectively manage teams at different locations
Education
Governors State University, University Park, Illinois
Master of Business Administration, 2001
Prosci, Certified Change Practitioner, October 2022
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