Aldrea Lindsley

Phoenix, AZ ***** 623-***-**** ad0buu@r.postjobfree.com

*** *. *** ***. #***

Phoenix, AZ 86003

Professional Summary

Empathetic Peer Support Specialist with proven ability to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.

Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 5 years of sobriety and ready to help others reclaim lives through use of proper services.

Hardworking Peer Support Specialist committed to coaching peers through life challenges. Excellent ability to develop customized plans for individual issues. Engaging and outgoing with strong communication skills.

Accomplishments

Recognition of participation and continued sponsorship for 12-step and Recovery Class "THE WAY OUT" awarded August 1, 2018

Skills

Effective collaboration and interaction

Service navigation

Arranging transportation

Mental health services

Leadership skills

Interpersonal abilities

Client advocacy

Community Resources

Work History

Peer Support Specialist, 06/2020 to Current

Community Bridges Inc. – Phoenix, AZ

Communicated with individuals' family members, offering information and insight into support services available at community level.

Transported individuals to medical appointments and support meetings whenever needed.

Assist patient in identification of needs for ongoing recovery and stabilization in the community

Collaborates with an extensive network of community based and RBHA RESOURCES as instructed by supervisor

Assists patients with navigating appointments for mental health, medical, substance abuse, social and other identified services needed.

Staff with PSS supervisor on patients progress with current identified patient needs and any new needs that arise for the patient

Medical Customer Service Representative, 10/2018 to 05/2020

Logisticare LLC – Phoenix, AZ

Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Completed clerical duties and tasks for clinic administration.

Scheduled medical transportation for Medicaid and Medicare members with the proper level of service

Cashier, 04/2014 to 05/2017

Hospitality Staffing Solutions LLC – Phoenix, AZ

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

Used cash registers and POS systems to request and record customer orders and compute bills.

Customer Service Representative, 04/2014 to 05/2017

Hospitality Staffing Solutions LLC – Phoenix, AZ

Provided primary customer support to internal and external customers in fast-paced environment.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Educated customers on promotions to enhance sales.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Hotel Housekeeper, 04/2014 to 05/2017

Hospitality Staffing – Phoenix, AZ

Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms.

Gathered dirty laundry in 30+ rooms to arrange for pickup to laundromat.

Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.

Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores 90-1000%.

Emptied trash receptacles throughout day to maintain sanitary levels of all trash cans on premises.

Picked up trash from parking lot and garden areas to keep those areas free of debris.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Clerk/Typist III, 04/1991 to 08/1999

Arizona State Personnel – Phoenix, AZ

Interacted with public on phone and at reception desk to answer questions and resolve issues.

Prepared data by compiling and sorting information.

Verified data entered into database by reviewing, correcting and deleting data.

Maintained computer filing system to store, retrieve and update completed documents.

Used Microsoft systems to prepare reports, correspondences and other required documentation.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

08/1989

South Mountain High School - Phoenix, AZ

Certificate of Completion: Computer And Information Sciences/

Maricopa Community Colleges - South Mountain Community College - Phoenix, AZ

Substance Abuse Disorder/ Social Economics

Maricopa Community Colleges - South Mountain Commu - Phoenix, AZ

Contact this candidate