Customer Service Motor Vehicle

Charlene Randall 443-***-****) ad0btm@r.postjobfree.com

Professional Summary:

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability. Motivated customer service of 10+ years in fast- paced environment, work independently with minimal supervision. Demonstrated consistently strong work ethic and adherence to company policy and procedures.

Skills:

• Guest Services

*Cash Register Operations

* order and refund processing

• Product Promotions

*Inventory Control Procedures

*Responding to difficult customers

• Merchandising Expertise

* Loss Prevention

* Computer Proficiency

• De-escalation techniques

* Customer Retention

* Excellent Attention to Detail

Work Experience:

Motor Vehicle Administration 09/2022--current

Customer Agent Baltimore

• Titling and registering vehicles

• Licensing and monitoring drivers

• Issuing identification cards

• Licensing and regulating vehicle related businesses

• Enforcing insurance and vehicle emissions inspection laws

• Investigating non-compliance with motor vehicle laws and regulations and other

customer support function Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.

problem Solver 04/2020 to 01/2022 Amazon-Hanover, MD.

• Managed timely and effective replacement of damaged or missing products.

• Used company troubleshooting resolution free to evaluate technical problems while leveraging personal expertise to find appropriate solutions

• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Kept area with a professional appearance to maximize worker efficiency and promote customer engagement.

• Responded proactively and positively to rapid change

• Investigated and resolve customer inquiries and complaints quickly

• Trained staff on operating procedures and company services

Recruiter 09/2019 to 09/2020 Census Bureau-Baltimore, MD

• Evaluated strengths and weaknesses of candidates through effective screening procedures

● Created various reports to incorporate time to fill, age of requisition, new hire, work referral and human pursuit.

● Evaluation of applicant credentials and conducting initial interviews and pre -screening assessments.

• Collaborated with hiring managers to identify and maintain recruiting needs and interview schedule

• Process HR documents and letters with 100% accuracy for all and maintain the database.

• Acted as company expert on employment law, benefits administration, and hiring process.

• Provided consistent support to employees in all employment related areas

Administrator/Customer Service 03/2017 to 04/2020

Pinnacle Logistics- Hanover

• Monitored premises, screened visitors, undated logs and issued passes to maintain security.

• Analyze truck and plane arrival and departure times to upload into the computer.

• Analyze inventory, daily attended sheets, and shipment cargo into the computer

• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.

• Checked identification of all persons entering and exiting the facility to eliminate unauthorized visitors.

• Screened bags and body with physical inspections, wands, and x-ray technology.

• Communicated with building supervisors using two-way radios, mobile phones and other technological devices.

• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicated instructions.

• Interacted assertively but non-confrontational with all levels of personnel and public.

Associate /Driver/ Customer Service 09/2017 TO 07/2018

Honey Baked Ham- Timonium, MD

• Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.

• Anticipated customers questions and complaints and skillfully handled any concerns.

• Secured food to prevent loss and maintain freshness during transport.

• Served customers promptly by efficiently collecting and delivering as many as orders per hour.

• Verified orders prior to completing deliveries to avoid customers' complaints.

• Record each delivery using proper paperwork before leaving the establishment.

• Documented mileage, deliveries, pickups, customers issues and damages.

Education:

High School Diploma 06/1983 Northwestern High School-Baltimore, MD

Business/Childcare 45-90 mins 06/2009 Baltimore City Community College-Baltimore,MD

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