Customer Service Shift Lead
Resume:
MANDA SHEPECK
PROFILE
Motivated Shift Lead enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front line experience and collaborative nature. Resourceful in balancing customer, company and employee needs
CONTACT
PHONE:
EMAIL:
***************@*****.***
HOBBIES
Camping with my family
Reading
Snowmobiling
Haunting
EDUCATION
Denmark High School
June 2007
WORK EXPERIENCE
Festival Foods- Guest Services
January 2023- Present
Assist guests in any returns and exchanges. Mail packages through USPS.
Delegate tasks to cahiers and help guests find items they are in search of
Walgreens-Shift Lead
November 2019- January 2023
Delegates tasks to employees and monitored activities and task completion. Resolve customer complaints and reported issues to senior management. Complete opening and closing duties to facilitate business operations. Uphold company standards and compliance requirements for operations and cleanliness. Coach and train employees and create daily work schedules and assignments to boost efficiency and enhance operations. Provide coaching and reinforce standards to foster superior performance from crew members and others throughout organization. Count cash on hand at shift change and closing to determine shortages or overages and prepare bank deposits. Supervise, motivate and lead employees to maintain productivity and customer service levels. Comply with company safety procedures, policies and regulations to promote safe working environment.
Spooks On Spurr-Manager
September 2017–November 2022
Train employees on additional positions to maintain coverage of roles. Assign tasks to fit skill levels and maximize team performance. Recruit and hire qualified candidates to fill open positions. Establish and create training programs to enhance employee knowledge of best practices resulting in improved customer satisfaction. Uphold company’s high standards for business via leading by example and encouraging team members to adhere to policies. Supervise staff performing daily activities. Adhere to policies and procedures to maintain regulatory and legal compliances.
Skills
Operations monitoring, Guest services, Loss prevention, Regulatory compliance, Team supervision, Issue resolution, Staff development, Issues and conflict resolution, Leadership and Friendly positive attitude
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