ad0bt1@r.postjobfree.com. 214-***-****

KIECIA COOPER

OBJECTIVES

I am a Savvy Leader with the exceptional ability to cultivate relationships with both customers and staff. Seeking a management position where I am able to inspire and elicit the best qualities of a team. Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible Experience

Continuum global -CSR 12/28/2022-8/10/2023 the responsibilities at this job were definitely different. I did a lot of my work in the pills department on the appeals dept side of CVS through a third party.

Transamerica (remote).Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible. Also talking to clients about their insurance policies helping them to update their policies and also claims also in this job role I helped customers to do loans and etc I also have some experience in annuities and this job was done I'm up until July of 2022 starting September 1 of 2021

United Health Group 1301 W. President George Bush Hwy, Richardson, TX 75080

Provider Customer Service Credentialing 05-16-2016 – Current

●Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs regarding credentialing

●Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to caller

●Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible

Monitronics Security 1990 Wittington Pl, Farmers Branch, TX 75234

Customer Service Lead 04-21-2014 – 04-03-2016

●Assist with account inquiries from Customer Care Reps via escalation line where I am known as the subject matter expert.

●Send daily stats with data pulled from Avaya to ensure goals have been met.

●Assist with feedback and coaching when needed for the development of Customer Care Reps

●Provides follow-up on customers correspondence via email and fax request

●Customer Technical Support Agent trained in 2015- promoted to lead in training

Texas Center for Massage Therapy 1055 S Sherman St. #100, Richardson, TX 75081

Student Service Supervisor/Registrar 01/2012 – 04/2014

●Manage the collection of all reporting of student records.

●Direct preparation of diplomas and transcripts.

●Prepared commencement list and assist in graduation functions.

●Hire, supervise, monthly and annually evaluate Academic Advising Staff.

Office Manager 11/2011 – 01/2012

●Greet and tour all prospective students

●Answered all incoming calls and routed to the appropriate team member.

●Handled all A/P, A/R processes i.e. managed all vendors and requested all purchase orders for office supplies.

●Assisted Admissions reps with Financial Aid overviews to esure school was abiding by the rules of Asset, COMTA and FERPA to maintain accreditation. Four yrs off college during of season

Skills

Time Management

Customer Service and Relations

Project Management

Skilled Multi-tasker- Operating various processing software, database programs and spreadsheets

Conflict Resolution techniques

Word Processing & Typing- Computer Operations

Education

Remington College

Cosmetology

Norh Texas Christian Academy

High School Diploma. Medical coding certificate. Two yr associate degree in business management

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