ad0bsq@r.postjobfree.com 774-***-****

Objective: SHRM certified and will continue to grow and develop in an HR career. My experience is equipped with management, Human resources, and financial industries as follows. At least 6 years of experience in Human Resources, 4+ in Employee Relations. As well as experience with administering HRIS systems. Solid proven track record to assess situations and create innovative, people- centered solutions. Experience with supporting diverse employee populations, particularly multilingual groups, and delivering and/or facilitating effective and engaging employee training and employee relations solutions PROFESSIONAL EXPERIENCE

McCue, Danvers, MA

Human Resource Generalist/Recruiter January 2022 - August 2023 Create innovative products that provide the highest-quality asset protection and damage prevention for retail stores and warehouse environments.

• Identifying future hiring needs for US, UK, UE and Canada division

• Designing job descriptions

• Managing HRIS system Rippling

• Implemented Requisition forms for company

• Sourcing candidates through ATS, LinkedIn, Indeed

• Sourcing for all positions Entry Level, Executive, VP

• Scheduling, conducting all position interviews

• Managing all employee relations paperwork

• Kept up with 50 states and 3 countries employment law and legislation

• Onboarding new hires

• Terminating existing hires

• Managing all benefits portals UHC, VSP, Metlife, Reliance

• Paying and managing all invoices with Accounts Payable

• Manage expense reports

Digital Guardian, Waltham, MA (Remote Contract into Full time) January 2021 - January 2022 Human Resource Generalist

Digital Guardian is a data protection platform that discovers, classifies, and controls data movement across endpoints, networks, and the cloud.

● Promotions and Onboarding: Create offer letters, reference checks, and background checks, manage necessary new hire documentation, system data entry and support the orientation process.

● Assist with benefits administration and invoice auditing

● Assist in coordinating benefit open enrollment including communications, enrollment tracking, and HRIS (ADP workforce) system updates

● Participate/provide support in the performance management/bonus/ merit increases

● Assist in recruitment efforts such as interview scheduling and phone screening

● Assist in corporate compliance, developing, updating, and enforcing policies

● Maintain Systems: Keep all information content up to date.

● Organize, collect, compile, and update company personnel records and documentation

● Assist in corporate compliance, developing, updating, and enforcing policies

● Provide administrative support for HR team members and department managers Tufts Medical Center, Boston Ma

Revenue Cycle Trainer September 2019- July 2020

● As The trainer within the Revenue Cycle Team, I was responsible for representatives retaining the knowledge of their job responsibilities and the use of each system within each clinic, call center, or registration for proper currency.

● Training all Departments such as Admitting Operations, Patient Access, Training & QA, Health Information Management, Patient Financial Services on Patient Access, Davinican, Sorain, Epic, and RCO systems for retrieving proper patient information.

● Providing training to hospital employees in the Epic healthcare record system.

● Developing the training curriculum, developing training materials, and delivering end-user training for the Epic system Quantum Discoveries, Boston Ma

Operations and Administration Support (Contract) March 2019- June 2019 An international company harnessing innovations in computer science, machine learning, and artificial intelligence to create a revolutionary Discovery Platform.

● Office Admin assistant for CEO, Vice President, R&D Manager, DVC Lab Manager, and Director of Operations. (Internal tasks)

● The Main role is supporting the VP and all department heads with personal assistance for the daily scheduling of all consultations.

● Director Operations personal assistant as well as maintaining all relations to 5 department heads personal assistants.

● Ordering, processing, and organizing all shipments of office supplies and office food

● Creating excel spreadsheets to keep track of all office inventory Quantum Discoveries, Boston Ma

Human Resource Assistan (Contract) March 2019- June 2019 An international company harnessing innovations in computer science, machine learning, and artificial intelligence to create a revolutionary Discovery Platform.

● Screen incoming resumes, schedule and complete phone screenings for candidates, schedule 2nd and 3rd round interviews, and lastly confirm employment success or turnover.

● Coordinate calls, video conferences, and in-person meetings, ensuring daily schedules are up to date for onboarding employment

● Complete all communication processes via outlook, outlook calendar

● Carry out responsibilities with onboarding/ recruitment/employment, for HR also Administrator Officer projects as needed

● Organize travel needs for international employees

● Work with the Immigration Lawyers to acquire traveling work visas for the international employees SimpliSafe, Boston Ma

Human Resource Growth Advisor April 2017-October 2018 An American home security company based in Boston, Ma. The company produces and sells self-installed security systems that connect to a central monitoring center.

● Carry out responsibilities in the following functional areas: employee relations, performance management, onboarding/ recruitment/ employment, and other HR projects as needed

● Improved onboarding process by standardizing and streamlining new hire on-boarding procedure, by building out a step-by-step approach and employee-specific benchmarks

● Oversee and manage complex calendars of 10 tech teams, 2 sales teams, 1 email team, and multiple phone lines

● Coordinate calls, video conferences, and in-person meetings, ensuring daily schedules are up to date for onboarding employment

● Serve as the first point of contact for all clients and employees entering the office

● Facilitate implement and review operational policies and producers

● Report on performance management and employee relations

● Comprehension of SimpliSafe benefits and programs; health care benefits enrollment, 401k enrollment, direct deposit enrollment

● Promote a company culture that encourages top performance and high morale

● Plan, multi-task and manage time effectively for meetings; google calendar SimpliSafe, Boston, Ma

Sale Supervisor October 2016-April 2017

An American home security company based in Boston, Ma. The company produces and sells self-installed security systems that connect to a central monitoring center.

● Input expense reports and distributes reimbursements, including financial reconciliations for team outings

● Report on the performance of employee relations

● Help define product strategy based on customer and market requirements

● Manage escalated calls with dissatisfied customers, de-escalating

● Interact with Product Development, Engineering, and Marketing to understand best design practices, the cause, and effects of customers/ employees’ QA

● Synthesize information and present it to cross-agents on the team

● Plan and coordinate all team events and outings, including annual holiday party and biannual community event SimpliSafe, Boston, Ma Sales Lead September 2016October 2016 Sales Lead

An American home security company based in Boston, Ma. The company produces and sells self-installed security systems that connect to a central monitoring center.

● Assisting the team supervisor to manage the team with policy operations

● Interacting with customers via phone line to problem-solve issues if escalated to lead or sup

● Assisting in the sales process of employees by training one on one

● Ensuring an outstanding customer experience is displayed by employees SimpliSafe, Boston, Ma March 2014- September 201

Technician

An American home security company based in Boston, Ma. The company produces and sells self-installed security systems that connect to a central monitoring center.

● Respond promptly, courteously, and knowledgeably to customer service inquiries for issues such as troubleshooting, installation, or product usage questions

● Process orders and special shipments such as replacement parts

● Achieve first-call resolutions while always maintaining a friendly, patient demeanor over the phone with our customers

● Communicate with exemplary interpersonal skills in the workplace

● Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical

● Ability to work well independently and also in a team environment Delta Management, Chelsea, Ma April 2013- October 201 Collection/Rehabilitation Specialist

A superior recovery and default management solution to higher education, government, and financial services clients nationwide.

● Resolving overdue bills and collecting payments from the individuals responsible for the debt.

● Locate those responsible for the unpaid bills and set up acceptable terms of repayment or claim assets of their employer.

● Set up payment plans for the individual responsible for the debt.

● Maintain top 5 collection specialists with the entire company

● Cold calling 50-100 individuals a day

● Maintained being a top 5 collector

PLS (People Location Services, Revere, Ma July 2011- April 201 Teller/Supervisor

Is a leading retail provider of alternative financial services. That provides consumers with convenient financial products and services to help them manage their day-to-day financial needs.

● Providing leadership to ensure the store delivers monthly, quartly, annual reports to meet all operating objectives, sales, and financial goals, and follows

● Managed the Western Union systems, and all bills pay platforms, train CSR on all function

● Assists the Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager and is responsible for directing the activities of all employees and with controlling labor hours, cash, store audits, and shrinkage

● Maintaining exemplary customer service within the store and establishing special business

● relationships with our customers so they will choose to do business with us rather than our competitors

● Implementing strategies to help meet store goals and objectives

● Developing and motivating store employees who exceed internal and external customer expectations

● Ensuring compliance with federal, state, and local regulations

● Establishing a strong customer service/selling culture to maximize sales

● Training Customer Service Representative and supervising CSR including transaction processing, maintenance of cash drawers, and cash handling procedures

● Resolving customer complaints for increased customer satisfaction EDUCATION

Bunker Hill Community College, Charlestown MA In Progress Associates in International Business,

Minor: Human Resource

Language: Spanish

JetBlue University - Orlando, FL August 2011 - November 2011 Flight attendant school

Malden High School September 2008 – June 2011

SKILLS

● SHRM Certified

● Excellent interpersonal skills, phone, and office demeanor

● Microsoft Office (Word, PowerPoint, Excel, Outlook, Google Docs)

● Analytical thinking traits incorporated with exceptional organizational skills

● Experience with HRIS systems with strong attention to detail abilities

● Experience with ATS (applicant tracking systems)

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