LaChristol Ward

Alexandria,Va *****

Phone: 757-***-**** Email: ad0bpt@r.postjobfree.com

Objective Summary

To obtain a position, applying the best customer service to ensure a smooth and courteous experience.

Key Competencies

Ability to make appointments in a clinical

setting

Knowledge of various office automation

software programs, tools, and techniques to

support office operations.

CPRS, VISTA, Next-Gen, Epic, Athena

Conducted research and follow-up after

identifying customer issues in order to ensure

adequate problem resolution.

Communicating with a large variety of

individuals, ensuring that all care is provided

within ethical and legal boundaries.

Knowledge of basic medical terminology

Ability to communicate effectively and

professionally with patients and employees.

Ability to produce a variety of documents such as letters, reports, spreadsheets, databases, and

graphs.

Knowledge of general office administration and

clerical procedures such as receptionist duties,

answering telephone lines, distribute mail,

maintain office/ forms, and order supplies.

Professional Experience

Professional Experience

Medical Assistant

Planned Parenthood (Washington D.C)

January 2023 to Present

• Patient care consists of helping patients with mobility, removing clothing covering afflicted parts and activities of daily living that include hygiene and toileting. Checked patient’s vital signs, performed physical exams and obtained the patient’s medical histories.

• Responsible for providing ultrasound services.Responsible for efficient patient flow in ultrasound services, as necessary for the clinic.Prepares and instructs patients with necessary information so that understanding and compliance with their procedure and prescribed care is facilitates.Monitors, records, and interprets patients’ responses to ultrasound so that the patients' physical and emotional needs are met and documented.

• Surgery Assistant prepares rooms before and cleans rooms after procedures, ensuring all materials needed by the clinician are present and ready for use.Assists the client and clinician as needed during the procedure.Supports the client in their immediate post-procedure recovery, including transfer to a monitored recovery area when indicated.Recognizes typical/atypical intra- and post-procedure client status and requests assistance appropriately.Assess client’s pregnancy decision.

• Prep patients for testing, treatment and procedures that the doctor may perform. Preparing patient for testing, treatment and procedures that the doctor may perform. Conducted research and follow-ups after identifying customer issues in order to ensure adequate problem resolution.

• Prepared medications as directed by a physician. Explained treatment procedures, medications, diets, or physicians' instructions to patients.

• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean. Took blood pressure, weight, and temperature; reporting patient history summary. Collect specimens for lab tests, Enter data from monitoring and tracking systems such and vaccine and medication refrigerators, sterilization devices and other quality or safety data. Advanced Medical Support Assistant G06

Community Care Center (Washington D.C)

October 2022 to January 2023

• Communicate with Non VA Care providers to ensure they accept VA patients and Payments.Monitoring, scheduling, and rescheduling patients for treatment. Interviewing patients for appointments.Interpreting and verifying provider orders as appropriate.

• Obtaining medical information from patients, documenting this information accurately in the appropriate system, and communicating accurately and timely to the appropriate clinician, pharmacy representative, or team as needed.

• Precepting Call Center staff as directed by the supervisor/lead.Interacting with internal and external customers to achieve desired outcomes. Advanced Medical Support Assistant G06

Community Care Center (Loma Linda)

February 2020 to November 2020

• Monitoring pre-appointment requirements to assure accuracy and resolve issues, Coordinates with the patient care tram to review the clinic utilization by using various reports;Evaluating patient information and clinic schedule lists to determine whether patient is vested;Facilitate/process secure messaging with the patient and team.

• Communicate with Non VA Care providers to ensure they accept VA patients and Payments.Monitoring, scheduling, and rescheduling patients for treatment. Interviewing patients for appointments.Interpreting and verifying provider orders as appropriate.Obtaining medical information from patients, documenting this information accurately in the appropriate system, and communicating accurately and timely to the appropriate clinician, pharmacy representative, or team as needed.

• Precepting Call Center staff as directed by the supervisor/lead.Interacting with internal and external customers to achieve desired outcomes.Completing any additional duties or tasks that may be assigned by the Supervisor/Lead to ensure efficient daily operations, during hours of low call volume, in order to assist other sections within the medical facility to meet their goals.Recording schedules, and reconciling workload.

Medical Assistant Temp

JM Staffing West Valley Detention Center (Rancho Cucamonga) Supervisor: Chiquita Bell 909-***-****

40 hours

August 2019 to February 2020

• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit. Took blood pressure, weight, and temperature; reporting patient history summary. Show patients to examination rooms and prepare them for the physician. Perform a physical exam involves measuring height and weight, as well as looking for deformities or irregularities on the patient’s body.

• Proficient with ECW10 and 11 (EMR), scheduling lab work and hospital admissions, making follow-up calls to patients, phoned in prescriptions, and called to get lab test results. Collect specimens for lab tests, Remove staples and stitches.

• Obtains a medical history by asking patients questions about their medical conditions, medications and allergies. Fax and Scan paperwork to send and receive patient medical record.

• Receives and directs telephone calls, messages, to medical professionals and employees that need to be scheduled for various appointments including vaccinations. Principle duties include checking patients into clinic and scheduling future appointments, collection and updating of patient demographic information to include address, telephone number(s) and next-of-kin information, collection of third party insurance information, verification of eligibility. Retrieved pertinent patient data for clinicians. Prepared medications as directed by a physician

Medical Assistant

Tricare Clinic (Virginia Beach)

May 2017 to December 2017

• Answering telephones, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and bookkeeping.

• Relayed incoming calls/messages to doctors and staff personnel; utilize knowledge of medical terminology and abbreviations. Maintained records, such as daily log sheet reflecting all procedures, examinations performed appointments and no-shows each day. Took blood pressure, weight, and temperature; reporting patient history summary. Performed physical exam which involves measuring height and weight, as well as looking for deformities or irregularities on the patient’s body.

• Arrange examining-room instruments and equipment, purchase and maintain supplies and equipment, and keep waiting and examining rooms neat and clean.

• In addition, triage and obtained vitals for each patients and handling refill request for providers. Prepared medications as directed by a physician. Prepared treatment rooms for patient examinations, keeping the rooms neat and clean. Collect specimens for lab tests, Remove staples and stitches. Medical Assistant

Planned Parenthood (Virginia Beach, VA)

June 2015 to December 2017

• Patient care consists of helping patients with mobility, removing clothing covering afflicted parts and activities of daily living that include hygiene and toileting. Checked patient’s vital signs, performed physical exams and obtained the patient’s medical histories.

• Prep patients for testing, treatment and procedures that the doctor may perform. Preparing patient for testing, treatment and procedures that the doctor may perform. Conducted research and follow-ups after identifying customer issues in order to ensure adequate problem resolution.

• Prepared medications as directed by a physician. Explained treatment procedures, medications, diets, or physicians' instructions to patients.

• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean. Took blood pressure, weight, and temperature; reporting patient history summary. Collect specimens for lab tests, Enter data from monitoring and tracking systems such and vaccine and medication refrigerators, sterilization devices and other quality or safety data. Education & Credentials

Associate Degree in Diagnostic Medical Sonography, West Coast Ultrasound Imaging(Ontario,CA)2022 Medical Assistant Cert, Corinthians College, (Chesapeake, VA) 2010 CPR Certification, State of Virginia, 2010 to Present

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