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Customer Service Rn Charge

Location:
Silver Spring, MD
Posted:
October 12, 2023

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Resume:

KAISHA FERGUSON **** Peabody st apt *** nwWashington DC 20032 202-***-**** ad0bp9@r.postjobfree.com

Qualifications

Energetic, team driven individual with 4 years of experience in the Healthcare field as a CNA. Professional with a passion for serving others, who performs well in team oriented environments and works well independently and possesses excellent Customer Service skills.

Experience

Certified Nursing Assistant

Bridgepoint

08/13/2018- 5/10/19

●Maintain, record and report patient care, and progress on electronic database

●Report observations to supervisor or Charge Nurse RN

●Assist with Daily bed bath, grooming and other daily activities

●Collect stool/urine samples as directed from RNCharge Nurse

●Transfer patients to and from bed to wheel chair using Hoya lift

●Obtain vital signs as directed from RN Charge Nurse

●Assist with feeding patients

●Assist charge nurses with the care of wounds and bed sores

●Turn and reposition patients every two hours

● Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

●Provides patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.

Right At Home 01/2018 - 06/19

●Maintain records of patient care and progress or problems to report or discuss observation with supervisor or case manager

●Provides patients' personal hygiene by giving bedpans, urinals, baths, back-rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.

●Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; turning, and positioning patients; providing fresh water and nourishment between meals.

●Provides patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.

●Documents actions by completing forms, reports, logs, and records.

●Maintains work operations by following policies and procedures.

●Protects organization's value by keeping patient information confidential.

●Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.

●Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

●Discussed observations of patients with the supervisor and case manager

Georgetown Home-care 12/2016 - 12/2017

●Assisted elderly with bathing, eating and dressing.

●Assisted with walking, moving in and out of beds

●Performed housekeeping tasks

Administrative Assistant/Payroll Specialist

Paxen Learning Services LLC, Washington, DC 5/2015- 9/2015

●Reviewed, analyzed and checked payroll forms for accuracy

●Completed appropriate forms for special wage and salary payouts

●Provided administrative support to the Program Director

●Developed the Parent Outreach Initiative to engage parents in student success

Kaisha Ferguson page 2

Office Assistant Intern

●Paxen Learning Corporation, Washington, DC3/2014-8/2014 Performed general clerical duties, data entry, filing, document creation and research

●Conducted peer counseling to address behavior and attendance

●Assisted instructor with the set-up of group activities

●Input student time and attendance for payroll

●Provided administrative support to Site Manager as a Administrative Assistant

Activity Specialist

Jelleff Boys & Girls Club, Washington, DC6/2011-8/2011

●Supervised a class of 15 students at a summer program designed to enhance educational skills

●Constructed skill enhancement activities based on age and gender

●Coordinated events with staff to enhance a team oriented environment

●Provided counseling to students to aid in their social development

●Planned activities such as field trips, special projects, and community service

●Prepared daily and weekly activity plans for students

Education

High School Diploma, Capstone Academy

Detroit, MI February 2014

Certifications

Certified Nursing Assistant, 2015

ServSafe Food Handlers Certification, 2015

National Retail Federation Customer Services,

2015



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