Customer Service Assistant Manager

SADATE FOKOU NZOGNOU

Dallas, Texas: *****

214-***-**** ad0blt@r.postjobfree.com

PROFESSIONAL SUMMARY

I have been working as help Desk, assistant manager and also as self employed for the past 6 years. I have many skills: verbal and writing communication, interpersonal and customer service, Analytical and problem-solving, a good understanding of computer hardware and software, a good time management with a gift for understanding needs of both business and home users.

SKILLS

Incoming Call Management

File Management Software

Time management Skills

Team Player

Account Administration

Bilingual (French - English)

Tracking and Documentation

Creative Issue Resolution

Computer System, Software

High level of accuracy

High level of creativity

Company goals oriented and developed

Critical thinker

self-motivated

Collaborative Team Player

Organizational Skills

WORK HISTORY

2020 to current

Director /Owner at DALLAS CHIC CLEANING LLC

Create a business proposal and find investors.

Estimate a budget and get the company fully set up.

Hire workers and train them after accomplishments of my self-experience.

Estimate the cost of a job and schedule it

06/2019 to 01/2020

Service Consultant DON SINO ENTERPRISES DALLAS, TX

Strategic Initiatives, i.e., working on projects.

Analysing the progress of the company every month and bringing out some recommendations.

Manage user provisioning and permissions management in these systems.

Able to migrate to new apps, which is a large undertaking. For example: a new password manager, a new task/project management/time tracking app, etc.

Able to continually update the design of our security systems and policies and able to educate the team on multiple enforce compliance.

02/2014 to 03/2019

Assistant Manager / Dispatch JOY MOVING AND STORAGE

YOUR RELOCATION SOLUTIONs Dallas, TX

Support: Maintain computer systems and act as support if any system goes down.

Help front desk close deals, select major leads and get them assigned.

Dispatch service: answering calls, providing appropriate information to movers/drivers, maintain user PCs, including upgrades and configuration as needed etc.

Handle escalation: Making sure i handle problems or issues with an unsatisfied client .

Control and assign jobs to movers

Handle storages/warehouses and make payments.

Train movers on how to handle furniture

EDUCATION

Bachelor’s degree Business Administration From UB (UNIVERSITY OF BUEA CAMEROON) Transferred to University of North Texas 05/2015

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